What is SacFiles?

SacFiles is a recently expanded service that allows students, faculty and staff to store personal files on Sac State servers that can be accessed from any computer on or off campus. This service is ideal for users who lack personal storage devices, such as flash drives, or wish to back up existing files securely.

In order to take advantage of this service, store your files on a Sac State network drive called a U: drive (i.e. Sacfiles). Storing your files in this way has numerous advantages: 

• Access you files on campus from any location.
• Use your web browser to access your files from anywhere with an Internet connection.
• Your files are automatically backed up on campus-wide servers.
• Your files are highly secure from compromise behind our Firewalls and other security measures.
• You do not need to use a clunky VPN client or remote control process.
• It's completely free.

For more information on SacFiles see http://www.csus.edu/irt/newsletter/issue/1/11.stm.

How much storage do I have in my SacFiles?

The standard limit for students, faculty, and staff is 2 GB. However, you may request additional storage space by contacting the IRT Service Desk.

I am a student, can I get more storage space for my SacFiles?

You can request additional storage space by contacting the IRT Service Desk.

What is the difference between SacFiles, U: drive, WebDAV, and FTP? I have heard these terms used interchangeably.

SacFiles is the offical name for Sac State's personal storage server. Terms such as U: drive, WebDAV, and FTP are simply different methods for accessing one's SacFiles. Each of these methods are reccomended depending whether you are trying to access your files on or off campus. Contact the IRT Service Desk if you have additional questions.

If the service is called SacFiles, can I only store Sac State related documents?

No, you can store both Sac State related files, as well as personal files. However, please refer to the Security Policies page below for more information on content restrictions.

How long are the files that I upload accessible?

Files are accessible as long as your SacLink account is active. Remeber, once your SacLink account has expired, your files will no longer be accessible.

Will the files interfere with my personal web page?

While your SacFiles and your personal web page files share the same storage location, they will not interfere with each other so long as your web page files are located in your Web folder. Remember you will not see a web folder if you have not activated your personal web page.

Are my files on SacFiles secure?

The security of your files is ultimately linked to who has access to your SacLink username and password. So long as this information is confidential, others will not have access to your files.

Can I access SacFiles with a PC and a Mac?

Yes, you can access your SacFiles with either a Mac or a PC.

When I access my SacFiles using a Windows XP operating system I have to login twice. Is this normal?

Yes, when accessing your SacFiles from a personal computer with a Windows XP operating system you may be required to login twice.

Are there other ways to access my SacFiles?

From a personal computer: Creating a Permanent Connection (WebDAV) - This method will create a permanant connection between your personal computer and your SacFiles that are stored on the campus servers. This is recommended if you plan to access the files often.To start accessing your SacFiles (U: Drive) from off campus choose the directions for your computer operating system:

• SacFiles Access MS Windows XP
• SacFiles Access MS Windows Vista and Windows 7
• SacFiles Access Mac OSX

While on Campus: Campus Access (U: drive) - Perhaps the most convenient, this method is applicable whenever you log into a CSUS lab computer or loaned laptop.

From the Internet: File Transfer Protocol (FTP): This method can be used to retrieve SacFiles, upload new files and save existing documents. Refer to the FTP Tutorial below for instructions.

Why don't I see Department Shared Drive FAQs?

This section of the IRT Service Desk website is under construction. If you would like immediate information about these services please click Contact below. Thank you.

Why don't I see SacTemp FAQs?

This section of the IRT Service Desk website is under construction. If you would like immediate information about these services please click Contact below. Thank you.

How does Sac State define a server?

A server is defined as any electronic device on the Sac State network that is configured with the intent to provide information or services to other networked devices. Examples of information and services include, but are not limited to, web services, file transfers, email services, shared files, shared printers, and database services.

The Sacramento State network is the sum of all networked devices, where traffic originates within, or transits a campus-owned or operated facility. This is intended to include remote-access, auxiliary, and partner networks that receive network services from the University, such as ResLink, the Associated Students Inc., wireless, and VPN.

Which department do servers have to be registered with?

All servers must be registered with the IRT Information Security Office. The following information is needed for ownership:

• Department name
• Server administrator contact name, location, phone numbers, and e-mail address
• Alternate server administrator contact name, location, phone numbers, and email address
• Application administrator name, phone numbers, and e-mail address
• Server owner name, phone numbers, and e-mail address
• Server physical location
• Server MAC address and corresponding IP address
• Operating system/version
• Main functions and applications

What are the guidelines for Servers?

There are many server procedures and guidelines that must be followed for servers at Sac State. To veiw the specific guidelines for servers click Server Guidelines below.

How can I register a new server?

Once the Server Procedures and Guidelines have been reviewed, you can register a new server. Please click the Server Request Form below.

What is the response time for server registration?

The standard response to most server registration requests is three days.

What if I need my server registry to be handled before the standard response time?

If you need the server registry to be handled before the three day timeframe, please provide additional instructions on the Server Request Form and initial the box at the bottom of the form. The Information Security Office will contact you concerning the expedited request.

FAQ Question

This section of the IRT Service Desk website is under construction. If you would like immediate information about these services please click Contact below. Thank you.

What is the Media Server?

With the campus Media Server you can:

• Deliver on-demand videos, lectures, demonstrations,
• Provide live streaming of events and courses to students from a SacCT course or website,
• Store video/audio files to be used for instructional purposes.

Faculty and Staff can request a Media Server account by completing the online Media Server Request form. Upon receiving a media server account  you will be able to upload video and audio files on the Sac State Media Server. These files can be either stored on the Media Server and streamed over the web and accessed by users either through a link or are embedded in a website.

Is the Media Server compatible with Windows 7?

The media server is compatible with Windows 7. The media server upgrade provides improved quality of live streamed and archived streamed courses, and improved caption synching for video with closed captions.

How do I upload videos to the Media Server?

If you do not have the media server mapped to your computer or are off campus, the process to upload videos to the media server is by use of SFTP. FileZilla is an FTP client that is compatible with Windows and can be used to upload files from off campus or if you are not currently connected to the media server from your computer. Mac users can use FileZilla for Mac as their FTP client. Both clients are free to download from their websites and and are inlcuded on our computer lab image.. For detailed instructions about uploading content to the media server, please visit the Media Server Uploading Files website. On the media server website you will also learn how to:

• Request a media server account if you don't already have one,
• Upload and download video/audio files to and  from the media server,
• Create links in your SacCT course or web page to video stored on the media server.

I have more questions about the Media Server. Who do I contact for assistance?

For questions about the new media server or to get help contact Academic Technology and Creative Services ATCS at 278-3370 or email at newmedia@csus.edu.