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External Email Down

Status: Resolved

Down time start: Tuesday, June 24th, 2014, 9:30 AM

System restore time: Tuesday, June 24th, 2014, 4:00 PM

When users send email messages, the messages are not delivered to non-CSUS addresses. Internal mail does not appear to be affected. There are no error messages or bounce back messages at this point.

Student Email is functioning

Status: Resolved

Down time start: Thursday, June 19th, 2014, 7:00 AM

System restore time: Thursday, June 19th, 2014, 8:30 AM

Student email has been restored.

The SacCT working normally

Status: Resolved

Down time start: Wednesday, April 30th, 2014, 9:30 AM

System restore time: Wednesday, April 30th, 2014, 10:00 PM

A problem with a new piece of software within SacCT (Blackboard) caused outages yesterday in several CSU’s, including Sacramento State.  Students and Faculty using Blackboard were impacted several times during the day and evening.  The problem has now been fixed, and we do not expect further outages.

The specific problem was a Blackboard building block (Plugin) that uses a Blackboard cloud service.  The building block has been disabled until Blackboard has fixed the problem.

All users of SacCT were impacted from 4:30 to 9:30 PM.