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Networking Maintenance

Status: Informative

Down time start: Friday, October 17th, 2014, 5:30 AM

System restore time: Friday, October 17th, 2014, 6:30 AM

We will perform network maintenance from 5:30 AM - 6:30 AM on Friday, October 17th.  We do not expect any network outages or degradation.

SacCT Intermittent Availability

Status: Resolved

Down time start: Friday, October 10th, 2014, 6:00 PM

System restore time: Monday, October 13th, 2014, 7:00 PM

October 13, 2014 - SacCT has been restored to service. We implemented a fix that stabilized the system, and we have not seen a reoccurrence of the problems. If you experience any issues, please contact the IRT Service Desk at servicedesk@csus.edu or call 916.278.7337.

SacCT is Unavailable

Status: Resolved

Down time start: Thursday, October 9th, 2014, 6:00 AM

System restore time: Thursday, October 9th, 2014, 7:00 PM

Oct, 9, 2014 7:46pm - IRT, ATCS, and Blackboard collaborated to bring SacCT back online. We will continue to monitor the system closely, and we may still have some short-term issues to resolve. We will also work on longer term plans to ensure that we have a secure and sustainable learning management system for our faculty and students.

SacCT is temporarily down. IRT is working to resolve this issue and restore this system to service as soon as possible. We will continue to provide updates to this page when available. If you have any questions, please contact the IRT Service Desk at 916.278.7337.

MySacState Intermittent Performance Issues

Status: Resolved

Down time start: Monday, September 29th, 2014, 6:00 PM

System restore time: Monday, October 6th, 2014, 3:00 PM

We are experiencing intermittent performance issues with MySacState. We are working to resolve these problems, and restoring these systems to optimal performance represents our highest priority. 

Please help us with diagnostics by reporting difficulties with these systems to the IRT Service Desk: http://www.csus.edu/irt/ServiceDesk/. You may also reach the Service Desk by emailing servicedesk@csus.edu or calling 916/278-7337.

We will update this page as we learn more or when this problem is resolved. 

Wireless will be down for maintenance

Status: Informative

Down time start: Monday, September 29th, 2014, 6:00 AM

System restore time: Monday, September 29th, 2014, 6:15 AM

We will be implementing a minor upgrade on the campus wireless network early Monday morning, Sept. 29th, from 6 a.m. to approx. 6:15.  Wireless service will be unavailable during that time. Aside from the 15 minute downtime, users will experience no change to the wireless service.

Student Email Through MySacState

Status: Informative

Down time start: Thursday, September 11th, 2014, 9:15 AM

System restore time: unknown

Single sign-on for student Email through MySacState is not available.  Student email can still be accessed through the portal by clicking on the link in the email channel.  We are working with Microsoft on the problem and hope to have it fixed soon.

Student Center Slowdown Fixed

Status: Resolved

Down time start: Monday, August 25th, 2014, 11:00 AM

System restore time: Monday, August 25th, 2014, 12:15 AM

The Student Center experienced a slowdown.  The process causing the slowdown was stopped, and the Student Center is running normally.  If you experience further problems, please contact the Service Desk at 278-7337.

The SacCT working normally

Status: Resolved

Down time start: Wednesday, April 30th, 2014, 9:30 AM

System restore time: Wednesday, April 30th, 2014, 10:00 PM

A problem with a new piece of software within SacCT (Blackboard) caused outages yesterday in several CSU’s, including Sacramento State.  Students and Faculty using Blackboard were impacted several times during the day and evening.  The problem has now been fixed, and we do not expect further outages.

The specific problem was a Blackboard building block (Plugin) that uses a Blackboard cloud service.  The building block has been disabled until Blackboard has fixed the problem.

All users of SacCT were impacted from 4:30 to 9:30 PM.