Lean/Process Improvement
ABA Lean/PI Projects
- Facilities Customer Service
- Police Communication Protocol
- Travel Payments via ACH
- University Policy Manual
- UTAPS Volunteer Parking Process
During the summer of 2012, ABA hosted a Lean/Process Improvement workshop on campus to kick-off its strategic goal for improved “process efficiency.”
The two-day workshop, delivered by the Chancellor’s Office Quality Initiatives staff, covered concepts, methods and tools that can be used to address underlying process issues and improve performance. Along with systemwide colleagues, over twenty ABA managers and staff attended, participating in hands-on exercises to improve processes identified in advance.
Participants aquired knowledge and tools to help them:
Lean/PI Resources
- Manage/communicate a process improvement effort
- Create "current state" and "future state" process maps
- Apply Lean tools/methodologies (Value-Stream Map, Waste Walk, A3 Thinking)
- Identify and reduce non-value added steps (Waste)
- Learn to create an Action Plan to track and drive improvement efforts
Key takeaways included:
- Templates and strategies to use right away
- Knowledge and tools for creating a process map
- Tools for reducing waste and increasing efficiency
- Ways to document potential improvements
- Strategies for mobilizing teams in your organization for process change
Watch for postings of ABA process improvement project results on this site.
