Billing, Collections & Refunds

Billing

Billing generates invoices for the collection of accounts receivable for the university.

Collections

We are the primary contact for collection of the following student loans, as well as for the entrance and exit requirements.  These loans are awarded by the Financial Aid Office.

Perkins and Nursing Loans
Each year that a student is accepting the offer of one of these loans, they must complete on-line pre-loan counseling as well as an electronic promissory note.  Check your To Do list on the Student Center through MySacState at https://my.csus.edu

After ceasing to be enrolled at least half-time, you will be required to complete exit counseling.  Again, please check your To Do list.  Please be aware that a hold will remain on your records until the requirement is complete.

Lockhart and Goethe Loans
The first time a student is accepting the offer of one of these loans, they must complete pre-loan counseling in our office.  Please call (916) 278-6736 or visit us at Lassen Hall, Room 1003 to make an appointment.  At your appointment you will also be required to complete a promissory note and contact sheet.  Then you will need to sign for each disbursement that you receive at Lassen Hall, Room 1001.  

Your Personal Financial Advisor

Every college student struggles with money, no matter how much they have, there never seems to be enough. Come meet the experts who can show you how to get through college without unnecessary debt. We will show you how to plan and shop for credit, maintain healthy spending habits and how to keep track of your student loans.

During the semester, workshops and individual appointments are available to all students and student groups. Call for more information (916)278-6736.

If you are having trouble paying your fees, or any other obligation owed to the University, please come in to discuss the alternatives available to you.

Refunds

eRefund

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Refund Policy

1. Withdrawing from all classes:

Students who officially withdraw from the University prior to the first day of instruction will receive a 100% refund, minus a $10 processing fee, of registration and non-resident tuition. Beginning with the first day of instruction through the 60% point of the semester, refunds will be on a pro-rata basis utilizing the official withdrawal date. Students are not eligible to receive a refund for withdrawing after the 60% cut off.  Click here for refund schedule and deadlines.

To officially withdraw you must complete and submit a Withdrawal Form.

The pro-rata refund will be calculated as the proportion represented by the number of days that the student was enrolled to the number of days in the academic period. *Refunds will first be applied to any outstanding debt owed to the University.

2. Drop in units/change in fee category:

Students may add and drop classes through the end of the second week of the semester. Resident students who drop from full to half time (Change in Fee Category) by the end of the second week of the semester are eligible to receive a 100% refund of the difference in fees, minus a $10 processing fee. Non-resident students who drop units by the end of the second week of the semester are eligible to receive a 100% refund of the difference of non-resident tuition. Resident and Non-Resident students who drop AFTER the end of the SECOND week of the semester are NOT eligible to receive a drop in units refund. Click here for refund schedule and deadlines.

Adding or dropping courses beginning with the first day of instruction could result in additional charges, even if you end up with the same number of units. This applies to both resident and non-resident tuition charges .

Refunds will first be applied to any outstanding debt owed to the University.

3. Financial aid refunts/return of aid:

Students who receive aid and withdraw, drop out, are expelled, etc., beginning the first day of enrollment will be reviewed by the Financial Aid Office in accordance with the Student Financial Assistance Return Policy. Additional information concerning the Return of funds calculations is available in the Financial Aid Office.

Regulations require that CSUS provide for a refund using a pro rata calculation if the student withdrew on or before the 60% point of the semester. The pro-rata refund will be calculated as the proportion represented by the number of days that the student was enrolled to the number of days in the academic period.

Situations may arise, based on the withdrawal date, the amount of Financial Aid disbursed and the amount of Financial Assistance required to return, where the result is an outstanding debt incurred by the student and due the University.

Click here for Financial Aid Refund/ Return of Title IV Aid.

4. Non-refundable fees

The Application Fee, Augmented Health Plan Fee, State University Installment Fee and Late Registration Fee are not refundable.

REFUND FORM