As chair, Garcia will provide leadership to the system-wide QI program, working with Steering Committee members from across the system, including presidents, provosts and vice presidents for student affairs and business affairs. The Steering Committee guides and supports the efforts of the CSU QI Planning Committee in developing a comprehensive QI program to effectively meet campus needs.
The CSU QI Program promotes continuous quality and productivity improvement in the CSU system through support for:
- Systematic identification and transfer of best practices
- Quality enhancement strategies and frameworks
- Assessment of customer needs and satisfaction
- Process and performance measurement and evaluation
- Identification and adoption of best practices
- Campus and/or system-wide collaboration
Executive Vice chancellor and Chief Financial Officer Benjamin
F. Quillian stated in his announcement that:
“Garcia’s long-term leadership for Quality
Improvement in the CSU has produced strong and effective
programs at two campuses. QI initiatives at CSU San Marcos
and Sacramento State are characterized by strong workforce
engagement, teamwork and significant utilization of QI
tools, including Strategic Planning, the Balanced Scorecard,
process improvement, and assessment. Garcia emphasizes the
importance of two-way communication, professional
development, and staff-focused programs, such as
recognition, newsletters, information sharing events, and
staff representation on committees. Garcia promotes a
culture of collaborative decision-making and transparency at
both the division and campus levels, most notably through
the provision of support and data to the university’s budget
committee which has resulted in an informed constituency,
enhanced relationships and mutual trust.”
Garcia replaces David DeMauro, who served as the QI Program
Steering Committee Chair for the past four years.
Mr. DeMauro
recently retired as Vice President for the Administration and
Finance Division at CSU San Bernardino.
