Housing Facilities & Grounds

Housing Work Order Requests

The general scope of the work order system is to provide information so that services and repairs can be made.  The work order is an informational tool, which aids Maintenance Staff in preparing for, as well as accomplishing the requested task.   Information provided on the work order helps the Facilities Administration in setting priorities when making work assignments. The work order also provides information to Resident Advisors and Residence Life Coordinator’s so they can be aware of conditions in their area that need attention.

RA/DA enters Customer Request into AIM using all required information. The work order should be clear, concise and have all the requested information on it.  Only key and fob customer requests are reviewed by the RLC prior to being submitted. Once submitted, the Facilities Administration will review the work order, giving it a priority and assigning it to the appropriate Supervisor. If information is lacking, the work order will be returned. Any work orders that require an immediate or emergency response should be called into your Residence Life Coordinator and/or the Housing Office (during normal business hours) immediately.


Disasters such as fire, flood, earthquake, bomb threats, or hazardous materials incidents require actions specific to their nature. CALL 911 and Public Safety at (916) 278-6851 if such a disaster occurs. The booklet students receive titled “Guide to Residential Life” outlines the specific steps to take.

Unusual occurrences such as utility malfunctions or equipment failures that presents an imminent danger to life, limb or property is an emergency and should be reported immediately to your Hall Director, Resident Advisor, or immediate Supervisor.  Examples of emergencies include:

  • Fire, Flood, Earthquake or other disaster
  • Injury accident or life safety
  • Lost Keys or Card Access
  • Elevator problems
  • Electrical or utility problems
  • Building heating or cooling failures
  • Other situations that require immediate response

Completing Work Orders

AIM is our current computerized maintenance management system. The typical daily contact a Residential Life staff member will have with the Housing Facilities Department is via the work order. This is how all issues relating to services and repair of Residential Life Facilities are communicated.


Work order requests generated for “normal” wear and tear generally do not result in charges to students or tenants.  Requests addressing abuse or modification to the premises will result in charges.  All modifications will need to be approved by Housing and require written acceptance of charges before work can proceed.