GETTING A ONECARD

Report a Lost or Stolen Card

OneCard StationReport lost or stolen cards immediately by loging on to your MySacState account or contacting OneCard Services by phone at 916-278-7878 or e-mail at onecard@csus.edu.

If your OneCard is linked to a Wells Fargo account please also contact them at 1-800-869-3557 to report your card lost or stolen.

Process for Students

Any student who is registered for at least one class or attending new student orientation is eligible to receive a Sac State OneCard. Once registered, come into Student Financial Services Center, Lassen Hall, Room 1001 to complete an application for your OneCard. You will need to:

  • Know your Sac State Student ID number (not your Social Security Number).
  • Present a valid photo id (driver license, passport or state id card).
  • Provide the $15.00 first card fee (cash, check, VISA, MasterCard, Discover Card).

Process for Faculty or Staff

All Faculty and Staff must have an appointment letter or contract to be eligible to receive a Sac State OneCard. There is no out of pocket expense for your card (with the exception of some of the auxiliaries). To receive your OneCard come into Student Financial Services Center, Lassen Hall, Room 1001 to complete an application for your OneCard. You will need to:

  • Present your Sac State appointment letter or contract.
  • Know your Sac State Employee ID number (provided by your department or Human Resources).
  • Present a valid photo id (driver license, passport or state id card).

OneCard Replacements

Returning Student Card: Accounts are closed when cardholder ceases to be a student or employee of Sac State (see OneCard Policy). Because of this, students who leave the university and are not enrolled for more than one semester may be required to pay the new card fee of $15.00.

Faculty/Staff: There is no fee for Faculty/Staff replacemnet cards (with the exception of some of the auxiliaries).

Lost or Damaged Card: $15.00 - This includes lost cards, or damaged cards due to wear or incident.

Defective Card: No Charge - This includes cards that are not damaged but do not read correctly in campus card readers. Testing of the card is required to avoid the Damaged Card charge.

Name Change: $15.00 - This includes name changes due to marriage or divorce.

Change of Status Card: No Charge - This only pertains to continuously enrolled students who's status has changed from Undergraduate to Graduate Student.

All cards are issued from OneCard Services during regular business hours. As soon as your paperwork is verified it only takes a few minutes for your information to be entered into the system. Then you will need to have your picture taken. (Note: You cannot wear and hats or sunglasses for your photo.) Your card will be printed out right away and you can immediately begin enjoying all the services and benefits.

DON'T FORGET TO DEPOSIT MONEY INTO YOUR HORNET BUCKS ACCOUNT!