GETTING A ONECARD

Report a Lost or Stolen Card

OneCard StationReport lost or stolen cards immediately by logging on to your MySacState account or contacting OneCard Services by phone at 916-278-7878 or e-mail at onecard@csus.edu.

If your OneCard is linked to a Wells Fargo account please also contact them at 1-800-869-3557 to report your card lost or stolen.

All cards are issued from Student Financial Services in Lassen Hall, Room 1001 during regular business hours. As soon as your paperwork is verified it only takes a few minutes for your information to be entered into the system. Then you will need to have your picture taken. (Note: You cannot wear hats or sunglasses for your photo.) Your card will be printed out right away and you can immediately begin enjoying all the services and benefits. DON'T FORGET TO DEPOSIT MONEY INTO YOUR HORNET BUCKS ACCOUNT!

Students

New Card: Any student who is registered for at least one class or attending new student orientation is eligible to receive a Sac State OneCard. Once registered, come into Student Financial Services Center, Lassen Hall, Room 1001 to complete an application for your OneCard. You will need to:

  • Know your Sac State Student ID number (not your Social Security Number).
  • Present a valid photo id (driver license, passport or state id card).
  • Provide the $15.00 first card fee (cash, check, VISA, MasterCard, Discover Card).

Replacement Card for Current Students: In order for a current student to receive a replacement OneCard they must be registered for at least one class at Sac State. If they meet this requirement, they can complete an application for a replacement OneCard found in the Student Financial Services Center. They will also need to present a valid photo ID (driver license, passport, state ID card, etc.) and provide the $15 replacement card fee (cash, check, VISA, MasterCard, Discover Card).

Returning Students: Accounts may be closed when cardholder ceases to be a student or employee of Sac State (see OneCard Policy). Because of this, students who leave the university and are not enrolled for more than one year may be required to pay the new card fee of $15.00. Please visit Student Financial Services Center in Lassen Hall, Room 1001 or call 916-278-7878 to inquire about a replacement card.

Lost or Damaged Card: $15.00 - This includes lost cards, or damaged cards due to wear or incident.

Defective Card: No Charge - This includes cards that are not damaged but do not read correctly in campus card readers. Testing of the card is required to avoid the Damaged Card charge.

Name Change: $15.00 - This includes name changes due to marriage or divorce.

Change of Status Card: No Charge - This only pertains to continuously enrolled students who's status has changed from Undergraduate to Graduate Student.

Faculty or Staff

New Card: All Faculty and Staff must have an appointment letter or contract to be eligible to receive a Sac State OneCard. There is no out of pocket expense for your card. Please visit Student Financial Services Center, Lassen Hall, Room 1001 to complete an application for your OneCard. You will need to:

  • Present your Sac State appointment letter or contract.
  • Know your Sac State Employee ID number (provided by your department or Human Resources).
  • Present a valid photo id (driver license, passport or state id card).

Replacement Card: There is no fee for University Faculty/Staff replacement cards. Please bring your photo ID along with a copy of your current Sac State contract to Student Financial Services Center in Lassen Hall, Room 1001.

Auxiliary or Non-Campus Employees (UEI, ASI, CPR, USGS, etc.)

New and current employees of Auxiliary or non-campus departments requesting new/replacement OneCard's must complete the Authorization to Issue Employee OneCard and submit it to Student Financial Services in Lassen Hall, Room 1001, along with a valid driver license or passport. Employees will then be asked to complete a OneCard Application. (University Enterprises, Inc., Associated Students, Capital Public Radio, University Union, ATS and the USGS must provide an account number on the form. If no account number is provided, the employee requesting the card will be responsible to provide the $15 card fee.)

Temporary Affiliates (90-180 day employees, volunteers, interns, etc.)

Individuals may receive a Sac State Courtesy OneCard if they are closely affiliated with the University or are hired as a temporary employee by a campus department. The sponsoring campus department must request the courtesy OneCard by completing the Request for Other/Temporary OneCard. The individual should bring this completed form to Student Financial Services in Lassen Hall, Room 1001, along with a valid driver license or passport. They will then be asked to complete a OneCard Application. (PLEASE NOTE: These cardholders receive the ability to deposit money into their OneCard Hornet Bucks Account to make on-campus purchases. No other campus privileges are automatically given to the cardholder unless the sponsoring campus department requests other privileges and the unit providing the services agrees to extend it to the cardholder, such as library privileges or facilities key issue.)