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Frequently Asked Questions

OneCard is:

  • Your personal student identification card at the California State University, Sacramento campus.
  • Allows access to all the services offered by the campus library.
  • Allows access on all RT, Light Rail and e-tran with your Sac State OneCard placed in the current semesters commuter sleeve. This is the only way RT will accept it.
  • Allows you to print in all the computer labs on campus that use PrintSmart.
  • It is not transferable under any condition and may not be used by anyone else.

Can I lend my OneCard to my friend to use?

If OneCard is lent to another individual other than the cardholder, the individual whose identity is represented on the card assumes all financial and/or criminal liability for the card's misuse. You should report all misuse of OneCard.

Does OneCard cost anything?

Yes. The one-time fee for your initial card it is $15.00. The replacement fee for lost or stolen cards is $15.00.

What do I do if my OneCard is stolen or lost?

If your card is lost or stolen report it to Sac State OneCard Center immediately. If your OneCard is linked to a Wells Fargo checking account, you must notify BOTH the Sac State OneCard Center and Wells Fargo.

To notify Sacramento State: Call the OneCard Center at (916) 278-7878 or email onecard@csus.edu and provide your name, Student I.D. number and a brief message explaining the situation.

To notify Wells Fargo: Visit your nearest Wells Fargo Banking Location or contact the Wells Fargo Phone Bank at 1-800-TO-WELLS (1-800-869-3557).

I hate my picture. Can I have another one made?

Retakes, once the card is printed, are not allowed unless the picture is unusable due to closed eyes or other similar problems. If you really must have another ID picture made, the cost is $15.00.

What should I do if my OneCard does not work?

If for any reason your OneCard does not work, bring it to the OneCard Center so that we can evaluate the problem and fix it.

What are your office hours?

The OneCard Center hours are:

Spring 09 / Fall 09:
Monday - Tuesday
8:00 a.m. - 5:00 p.m.
Wednesday - Friday
8:00 a.m. - 4:00 p.m.

Summer 09:
Monday - Friday
8:00 a.m. - 3:45 p.m.

Winter 09:
Monday - Friday
8:00 a.m. - 4:00 p.m.

OneCard Center will be closed:
November 6, 2009 - Furlough Day*
November 11, 2009 - Veteran's Day
November 26, 2009 - Thanksgiving Holiday
November 27, 2009 - Furlough Day*

*PLEASE NOTE: Due to unprecedented budget reductions imposed upon the CSU, our employee bargaining units have agreed to take 24 furlough days this year. The OneCard Office will be closed during these campus wide furlough days. The exact dates will be posted once they have been finalized.

Isn't there supposed to be money in my account at the beginning of every semester?

At the beginning of each semester all regularly enrolled students who have paid their fees receive an allotment of free prints that can be used at all University PrintSmart labs. (CCE and ELI Students not applicable). These prints are loaded into your PrintSmart account on your OneCard. Your PrintSmart balance is only viewable at the printer release stations and will not be visible at the VTS Machines or on your Hornet Bucks Online Statement. Once your free prints have been used up you will need to deposit money to your Hornet Bucks account to continue to print in the labs.

What happens to my old card after my replacement is issued?

Your old card becomes void automatically so if you find your old card destroy it so that you don't confuse the two cards.

What happens if my OneCard is damaged?

The OneCard should be treated with care. Stickers, holes, creases, worn magnetic stripes etc. will render the card inoperable. The Card should not be left in direct sunlight or on a radiator, and should be kept away from magnetic fields and other bankcards, which contain magnetic stripes. These simple precautions will protect the card and its value. The OneCard Center will replace at no cost any cards that are worn out from normal use.

I am a new student. When can I get my OneCard?

You can receive your card at new student orientation or once you have registered for classes. It is recommended that you get your card before school starts because the lines are generally longer during the first two weeks of school.

What will the OneCard allow me to do?

The OneCard is your student ID, your library card, it allows you to ride RT, Light rail and e-tran with the OneCard placed in the current semesters commuter sleeve. You will need the OneCard to print in all campus computer labs and when you deposit money into your Hornet Bucks account you can use your card just like cash all over campus; all eateries, the Hornet Bookstore, and Student Financial Services, just to name a few.

How much/little can I deposit into my OneCard Hornet Bucks Account?

The least amount that can be deposited into your Hornet Bucks Account is $1.00. The max amount that can be deposited is $9,999.99.