Mike Lee

VP/CFO Lee talks shop with C.O. trainers, SPQI director.

2012/13 annual report cover

SPQI publishes ABA's Annual Report of Accomplishments.

Lean Process Improvement

Staff streamline complex processes using lean process mapping.


SPQI plays a key role in coordinating and planning staff recognition events.

staff professionals

ABA staff professionals discuss methods to improve customer service.

Strategic Planning & Quality Improvement (SPQI) provides direction and support for ABA's strategic planning and quality improvement efforts to support the University strategic plans and initiatives. The unit implements strategic programs and initiatives for staff engagement, communication, customer service and process improvement, oversees ABA's website, publishes a variety of marketing and communication materials, and facilitates access to a wide variety of improvement tools, training and QI resources.

ABA Strategic Planning

ABA Strategic Initiatives