Frequently Asked Questions

Who is Harris Connect?


We’ve partnered with Harris Connect to produce our directory. Harris Connect has been an industry leader for nearly 50 years and we are confident that this publication will meet the needs of our constituents.

If my name is listed in the directory, am I obligated to purchase a copy?


Although everyone will be given the opportunity to purchase his or her own copy of the directory, your name will be listed regardless of whether you decide to purchase a copy.

What if I don't want to be listed in the directory? What if I don't want certain pieces of information listed?


Harris Connect can still update your information, but will honor your specific request to exclude all or parts of your biographical data (including your name) from the publication.

What happens if I don't order a directory now, but change my mind later?


We have arranged to print as many directories as are ordered before we go to press. So, if you do change your mind prior to publication, you can call our dedicated toll-free number—(800) 877-6554.

What forms of payment will be accepted for the purchase of a directory?


The directory may be paid for by major credit card or check. Payment(s) may be made by credit card at the time of order or by check upon receipt of the invoice(s). We also offer installment payment plans, allowing you to pay a portion now and the rest later.

If I place an order using a credit or debit card, how will the charge appear on my statement?


On most major credit card statements, “HC” will appear with the name of the institution, e.g. HC Sacramento State. On American Express statements, “Harris Connect” will appear with the name of the institution, e.g. Harris Connect Sacramento State.

What if I decide I want to cancel the order I have placed?


Orders for the directory may be canceled by simply writing the word "Cancel" on the invoice and returning it to Harris Connect or by calling the Harris Connect Customer Service Department at (800) 877-6554.  Be sure to provide the account number when calling.