Qualtrics - FAQs

Qualtrics is an easy-to-use online survey tool which is available to support research, teaching, and administration. Qualtrics combines exceptional ease of use with an advanced set of features and is designed to permit the creation of survey instruments, distribution of surveys, data storage and analysis. Learn more about Qualtrics at http://www.qualtrics.com.

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What is Qualtrics?

Qualtrics Research Suite is an online survey tool at CSU Sacramento developed by Qualtrics Labs, Inc. and is available to support research, teaching, and administration. Qualtrics combines exceptional ease of use with an advanced set of features and is designed to permit the creation of survey instruments, distribution of surveys, data storage and analysis. Learn more about Qualtrics at http://www.qualtrics.com.

How can I use Qualtrics?

Some of the main features of Qualtrics are: question library with survey templates; custom survey design wizard; survey distribution options; results export to Excel, PDF, SPSS, Power Point; anonymous surveys. Qualtrics supports survey-based experiments and features a block and question randomizer tool for experimental trials.

How do I get a Qualtrics account?

Qualtrics is available to all CSU Sacramento faculty, staff, as well as students when supervised in a class or research setting. Qualtrics survey software requires a CSU Sacramento email account login and password. You must use the CSU Sacramento Qualtrics web form to log in or create an account. If you go to the public Qualtrics website and create a trial account, any surveys you create or data you collect will not be accessible from the CSU Sacramento Qualtrics site. You can only create one user account in Qualtrics. To log in to Qualtrics once the account has been created, use your CSU Sacramento account login and password. For more information regarding the types of accounts our license allows, please refer to the Qualtrics Accounts web page.

What is the CSU Sacramento compliance for Qualtrics?

Some surveys may be considered human subject research and require University Institutional Review Board (UIRB) approval prior to the initiation of the survey. In general, if your survey data is only being collected for a class project, quality improvement project, departmental evaluation, or social use, IRB approval may not be needed. However, if this survey is for a research project (1) involving a systematic investigation with (2) the goal of creating generalizable knowledge (i.e., being able to apply the data to a broader population and plan to publish or present the findings), IRB approval may be required. Please contact the UIRB for specific information.

Use of the survey service is subject to the same policies and guidelines for the use of CSU Sacramento computing resources as other services on campus. Please refer to the Terms of Use Policy for more information.

How do I get trained to use Qualtrics?

Qualtrics also offers complimentary web training sessions covering various topics conducted regularly. These training sessions are one hour or less, and cover everything you need to know in order to start building, distributing and analyzing your surveys. To sign up for training, please go to:http://www.qualtrics.com/university/researchsuite/misc-pages/misc/training-webinars/. If you are unable to attend one of these scheduled training sessions, Qualtrics provides many online resources in a variety of formats to assist you. To access the main Qualtrics University page, go to:http://www.qualtrics.com/university/researchsuite/. From the top of the page, click one of the sections (e.g., Basic Building, Advanced Building, Distributing), or search by topic.

What if I have questions about Qualtrics?

If you are experiencing access problems (not able to create an account or not able to login to Qualtrics), please contact the Technology Learning Center at 916-278-6112 or via email, tlc@csus.edu.

  1. Most questions can be answered by going to Qualtrics Survey University. The Qualtrics website offers an extensive set of online resources.
  2. Contact Qualtrics using e-mail at support@qualtrics.com.
  3. Contact Qualtrics by phone at 1-800-340-9194.

Qualtrics will respond to support telephone calls or e-mail contacts based on the order they are received and relative importance as reasonably determined by Qualtrics. Phone or e-mail assistance from Qualtrics is available during their normal business hours, 7:00am - 7:00pm Mountain Time on weekdays (Monday - Friday), except holidays. Limited e-mail support is available after hours and weekends.


For even more FAQs, visit Qualtrics University's FAQs page at http://www.qualtrics.com/university/researchsuite/research-resources/other-resources/faqs/.