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Java Issue: Unable to Launch Collaborate Sessions or Recordings
Collaborate users that have installed Java 7 Update 51 or Update 55 may see the "Unable to launch the application" or "Application Blocked by Security Settings" error(s) display when attempting to join a session and/or watch a recording.
Please follow the instructions that correspond to your operating sytem below:
Don’t Delete Duplicate Collaborate Recordings
Instructors, if you are recording Collaborate sessions from a SacCT course, you will see 2-3 duplicate recordings for every session you record. This is a new known issue with Collaborate in SacCT courses.
Do NOT delete any of the duplicate recordings. Deleting one or more of the duplicate recordings will remove the entire recording from the course. Students and other course users, can access the specific day’s recording by clicking on any of the duplicate recording links.
What is Collaborate?
Blackboard Collaborate is a live web conferencing application that combines video, audio, chat, presentation and sharing tools to create a variety of live interactive meetings.
Watch the Tutorials
These short video tutorials will introduce you to the Collaborate user interface and basic tools.
Before you Join a Collaborate Session
- Check Your Computer to ensure you meet the system requirements for Collaborate.
- Download Java if you do not have it installed on your computer
Please Note: Our current version of Collaborate 11, is not supported on mobile devices. Please use a desktop or laptop to access collaborate sessions.
Join this Sample Collaborate Session to try out different tools or features. Upon clicking the meeting link:
- Select Guest from the User Authentication section.
- Type in an email address and full name in the required fields.
- Click Log In button on lower right.
Depending on your browser, you may be required to first save the session file (join.jnlp) and then open it. Upon opening the session file, the Collaborate session will launch and open the user interface.
Collaborate can be accessed from a Public Session Schedule or from the built in Collaborate tool in SacCT courses.
Collaborate Session Schedule
Students and instructors can access scheduled online sessions from the public Collaborate Session Schedule. Instructors and other session moderators must login to schedule meetings.
- Request a Moderator Account
- Check computer to ensure you have Java installed.
- Login to Collaborate with Saclink username and password to Schedule a Session(s)
From SacCT Course
Instructors can schedule Collaborate sessions from any SacCT course, making it easy to combine live online sessions or recordings with other course content.
Plan & Publish
Use Plan to organize content ahead of time before your live class or meeting.
And use Publish to convert your Collaborate recordings into video files that you can share on a website or SacCT course.
Last updated: April 21, 2014
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