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HELP FOR WINDOWS USERS

"Unable to launch the application" or "Application Blocked by Security Settings"

Collaborate users that have installed Java 7 Update 51, 55 or 60 may see the "Unable to launch the application" or "Application Blocked by Security Settings" error display when attempting to join a session and/or watch a recording.

In order to be able to open the Collaborate session, you need to add a URL to the Java Control Panel. Please follow the steps below:

Step 1: Add Collaborate URL to Java Security Exception Site List

  1. Open the Java Control Panel – Find the Java Control Panel on Windows
  2. Click the Security tab
  3. Locate the Exception Site List section, click the Edit Site List button to the right

  1. From the Exception Site List window, click the Add button on lower right

  1. Click in the empty field under Location and then enter https://collaborate.csus.edu
  2. Click OK to save the URL

Step 2: Launch Meeting and Accept Security Prompts

Upon clicking on a Collaborate session link, you will see a series of warnings and security prompts display. Please follow the instructions below to ensure you select the correct options at each prompt.

  1. From your SacCT course or Collaborate Public Schedule, Launch a Collaborate Session
  2. Depending on  your browser you will be prompted to Open and/or Save the meeting.jnlp file
  3. At the Security prompt stating "Do you want to run this application?" click the checkbox for I accept the risk and want to run this application then click Run

  1. At the Security Warning to "Block potentially unsafe components from being run" click Don't Block

  1. Click Don't Send if a "Blackboard Collaborate has encountered an exception" prompt displays
  2. If a Session Participation Agreement prompt displays, click Accept
  3. Select your connection speed and click Ok to proceed to open your Collaborate session or recording

Last updated: June 4, 2014