RESPONDUS FREQUENTLY ASKED QUESTIONS

Installation

Can I use the Sac State password with the application I downloaded directly from Respondus?

No, the file must be downloaded from the Sac State site.
 

How do I replace the Equation Editor in Respondus with MathType by Design Science?

If MathType was installed before Respondus, you will need to reinstall MathType in order for it to establish the necessary link to Respondus. MathType searches and establishes its links to programs like Respondus during its own installation and setup. Unfortunately, Respondus is not able to establish this link automatically when Respondus is installed.
 

How do I update my Respondus software?

The default setting in Respondus is for Respondus to automatically check for updates. If Respondus finds a new update, a dialog box will appear prompting you to update Respondus. If you would like to manually check for an update, click the Help Menu and click Check for Update.
 

Why won't Respondus accept the new license renewal password that I've entered?

#1: Try entering the new password manually instead of using your computer's copy/paste feature. #2: You may have an old version of Respondus installed. Try updating your version using the "Check for Update" option on the Help Menu. If this feature doesn't work, you will need to re-install Respondus.

How can I re-install Respondus or install it on a different computer?

Refer to the "Welcome" email that you received after requesting Respondus If you have misplaced these instructions, send an email to respondus@csus.edu. (NOTE: You do not need to fill out the Respondus request form after your initial request).

General Questions

 

Do I need an Internet connection in order to use Respondus?

No, a connection is not required. An Internet connection is needed, however, in order to export [publish] a Respondus quiz to a SacCT course.

How do I import text files?

Respondus is capable of importing plain text documents once they are formatted in a Standard format. The instructions to format and import a text file are available in the Respondus Quick Guide (see the Handouts page).

How do I randomize quiz questions in a quiz using Respondus?

Refer to the Handouts page and download the "Creating Quizzes using Respondus" handout. For general information about the process, refer to the Respondus article "Randomizing Questions in an Online Exam". Respondus has also produced a video tutorial outlining the process called "Randomizing Exam Questions" (requires Macromedia Flash Player 5 or higher).

Where do I start if I have questions about the "calculated" type of quiz question?

See the Respondus "FAQs for Calculated Questions"

Can I contact the company Respondus for support?

If you have questions or problems using the Respondus software, you should first consult the online help or Respondus User Guide. If you are still unable to resolve your problem, direct your questions to the following email address at Sacramento State: respondus@csus.edu.