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NAVIGATION ERROR in INTERNET EXPLORER VERSION 8
Users of Internet Explorer 8 may be receiving the navigation error message shown below when trying to view SacCT course content.
If you are unable to view SacCT course content due to a navigation error message (shown above), there are two different options to help you regain the ability to view content when using Internet Explorer version 8.
Option 1 The easiest way is listed below on this page. |
Option 2 For more experienced users, please follow the Option 2 tutorial. |
NOTE: To view a demonstration of both options you can visit the Navigation Error Flash-based tutorial. |
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Option 1
The easiest way resets a few settings which may be preventing you from viewing or downloading SacCT content.
- Log out of SacCT by clicking Log Out in the upper right corner.
- Click the Safety menu in Internet Explorer 8, then click Delete Browsing History option.
- A new window appears called “Delete Browsing History” which has 7 check-boxes. Only the 1st check box should be empty (Preserve Favorite website data), but make sure to have checks for the remaining 6 check-boxes (Temporary Internet files, Cookies, History, Form data, Passwords, InPrivate Filtering data).
- Click the Delete button, which resets the items which were checked.
- Visit https://online.csus.edu and login to SacCT again. Then select a course which was giving you the navigation error message.
- Click a link in the SacCT course which was giving you the navigation error message.
- Click the No button when a new window appears called “Security Warning.” It is very important that you click the No button for the “Security Warning”.
Caution: Do not click the Yes button for the “Security Warning.” Clicking Yes will prevent you from viewing SacCT course content again. If you accidentally clicked Yes, please go back to Step 1 of these instructions and go through all of the steps again.
Your content is now displayed properly within Internet Explorer version 8.
Last updated: August 10, 2012