Position Title: ACU/SURGERY RECOVERY SMH

Issue Date: 6/29/07

Supervisor of volunteer:
Dave Berry, RN, Director
Marcia Johnson, RN, ANM
Gina Papini, RN, ANM
Michelle Jensen, RN, ANM
Michael Donough, RN, ANM

Objective:

To provide information and coordinate communication between significant others related to patients in surgical services, as well as assist staff as needed.

Hours:

Monday-Friday 0900-1800
No Weekends or Holidays

Qualifications:

Friendly positive attitude.  High degree of professionalism.  Must possess compassion in dealing with families.  Position interacts with physicians, patients, visitors, and surgical staff.  Strong communication skills are critical.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette
Understanding and following directions from nursing staff
Ability to be self directed.

Responsibilities:

Requirements:

Check to ensure that family members/visitors are located in the correct waiting room.
Visit with family members/visitors in waiting room; keep family informed of patient location and estimated schedule.
Assist physicians in locating family members/visitors.
Assist staff with transporting or discharging patients to vehicle.
Help assemble chart packets.
Can run errands in the hospital as requested.

Volunteer must call department if they cannot make their shift. 733-0880

Hours

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

Position Title: Cardiac Cath Lab Volunteer

Issue Date:  1/24/06

Manager and/or Supervisor: Thomas Rhodes, Mark Switters, Cathy Simunek

Objective:

 To assist with patient information, patient flow and staff needs to aid in maintaining and improving patient, staff and physician satisfaction.  To also provide learning opportunities for volunteers interested in Health Care, Cardiology or a general curiosity in medicine and nursing.

Hours:

Monday – Friday, 1000-2000 (10am-8pm)
Prefer to fill positions on Wednesday – Thursday as these tend to be the peak days of the week

Qualifications:

Friendly, positive and professional attitude.  Works well with patients, staff and visitors.  Does not have an aversion to procedures and blood.  Ability to display compassion, and caring in a non-judgmental way.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette

Responsibilities:

Provide direction to various parts of the Hospital (Heart Cath waiting room, Telemetry floors, ICU’s, cafeteria, etc…)
Act a liaison between department staff and families
Assist with stocking and supplies
Answering phones
Stuffing envelopes with mailers
Pick up items for Cath Lab from pharmacy or Central Supply when directed by staff.
Construct patient procedure packets
Other Miscellaneous jobs that might develop with the position

Position Title: Diagnostic Imaging

Issue Date:5/18/07

Manager and supervisor of volunteer: Thalia Georgalis

Objective:

 The volunteer assists the staff with providing comfort measures to the patient and family members.  The volunteer supports the staff in a variety of ways: equipment and clerical support, running errands within the hospital and assisting with daily routine patient care.  Can run errands in the hospital as requested by the staff.  Can assist with image processing.

Hours:

Monday-Sunday  9am-12am

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette

Responsibilities:

Requirements:

Assist technician with image processing.
Sit with patients while they wait for their tests to be taken.
Assist with wheelchair/gurney to and from the Emergency department or other areas of the hospital as needed.
Assist with wheelchair discharges.
Assist front office staff as needed.
Answer phones and light filing. 
May observe general radiology procedures, as well as CT, MRI, Nuclear Medicine, Ultrasound, Fluoroscopy at the discretion of the radiology technician.

Volunteers must call the department they are volunteering in if they will be unable to make their shift. Diagnostic Imaging: 916-733-3061

Hours

Monday

Tuesday

Wednesday

Thursday

Friday

9:00-1:00

1:00-5:00

OPEN

OPEN

OPEN

5:00-9:00

OPEN

Hours

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9:00-1:00

1:00-5:00

5:00-9:00

OPEN

OPEN

Position Title: Emergency Department Volunteer

Issue Date: 07/02/08

Approved: Nancy Mullins, ANM and Sheila Barker, ANM

Objective:

To provide the volunteer with  hands on (either directly or indirectly) educational and real-life learning experiences.  To give the opportunity to learn professional and social interaction in a medical setting,  by assisting  the staff and providing comfort measures to  patients and their family members.  

Hours:

24 hours/day
Peak coverage 11:00am – 11:00pm

Qualifications:

Ability to take initiative and be flexible in assuming different tasks as needed.  Friendly positive attitude.  Works well with patients, staff and visitors.  Extroverted, mature, positive attitude, service orientated.  Capacity and ability to provide emotional support to families in crisis.

Training:

Hospital orientation and departmental training.  The Charge Nurse is your primary supervisor.  He/She will assign staff member(s) to properly train you to the department.

Competencies:

Confidentiality
Work effectively with others (patient care)
Ability to communicate effectively in writing and verbally

Responsibilities:

For 2 hours of each shift the volunteer will act as a liaison, along with the triage nurse between the people in the waiting room and the Emergency Department.  They will provide non medical information and have the ability to provide comfort measures as directed by the triage nurse.
Other duties include:
Assist staff in cleaning and preparing rooms for new patients.
Run errands as requested by staff.
Assist staff in stocking the department.
Round with the patients in the department.
Provide comfort measures (pillows, blankets, magazines, TV/VCR, food) as directed by the PRIMARY NURSE.
Assist staff with transporting patients.
Assist staff with discharging patients.

Volunteers DO NOT:

Transport or empty any patient fluids (i.e. urinals, bedpans, suction canisters)
Pick up any kind of sharps.
Pick up any kind of saturated material.
Enter a patient room when physician is present without consent.
Interfere with patient care.
Transport patients alone.

Requirements:

Be dependable and on time for your shift.  If you are unable to volunteer, please call the charge nurse at SGH 733-3003 or SMH 733-1000

Write your name on the white board upon arrival to unit and erase upon leaving.

Hours

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

6:00 a.m.-
10:00 a.m.

10:00 a.m.-
2:00 p.m

OPEN

OPEN

2:00 p.m.-
6:00 p.m.

OPEN

OPEN

OPEN

6:00 p.m.-
10:00 p.m.

OPEN

OPEN

10:00 p.m.-
2:00 a.m.

Hours

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

6:00 a.m.-
10:00 a.m.

10:00 a.m.-
2:00 p.m

OPEN

OPEN

OPEN

2:00 p.m.-
6:00 p.m.

OPEN

OPEN

OPEN

6:00 p.m.-
10:00 p.m.

10:00 p.m.-
2:00 a.m.

OPEN

Position Title: Gynecology/Medical Surgical 3C

Issue Date:11/2/06

Manager and or supervisor of volunteers: Diane Cheetham and Ramona Gonzales (NA)

Objective:

To provide comfort measures to the patient and family members.  To assist staff with daily activities such as running errands as requested, keeping the department stocked with supplies.

Hours:

7 days/week
Limit to T,W,Th from Jan-June 2007 1 vol/day

Qualifications:

Friendly, positive attitude, Works well with patients, staff and visitors.  Service oriented individual with emphasis on compassion for patients and visitors.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette
Works effectively with others
Understanding and follow directions
(Once trained to dept.) can act without waiting for instructions

Responsibilities:

Answer patient call lights
Visit with patients-read or talk with them
Stock supplies, carts, blanket warmers
Assist Unit secretary with breaking down patient charts and filing
Make chart packs           
Run errands to the Lab and Central Supply
Pass water to patients
Can assist RN with discharge of patients
Assist staff with patient transports
Isolation rules: volunteer must check with nursing staff to receive clear direction and use of proper PPE
Once trained to department, volunteer is encouraged to ask questions and let the staff know what they would like to do
If you cannot make your shift please call 733-1930 to notify department

Hours

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

9:00 am
-1:00 pm

OPEN

1:00 am
-5:00 pm

OPEN

Position Title: High Risk Maternity 2C

Issue Date:11/2/06

Manager and/or supervisor of volunteers:  Diane Cheetham, Mary Olsen (NA)

Objective:                     

To provide comfort measures to the patient and family members either directly or indirectly.  Can run errands in the hospital as requested by the staff.

Hours:

7 days/week
Limit to T,W,F Jan-June 2007 (1 vol/day)

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.
Service oriented individual with emphasis on compassion for patients and visitors.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette
Works effectively with others
Understanding and following directions
(Once trained to dept.) can act without waiting for instructions

Responsibilities:

Check in with the supervisor at start of shift
Answer patient call lights
Visit with patients-read or talk with them
Stock supplies, carts, blanket warmers
Assist Unit secretary with breaking down patient charts and filing
Make chart packs           
Run errands to the Lab and Central Supply
Pass water to patients
Can assist RN with discharge of patients
Assist staff with patient transports
Isolation rules: volunteer must check with nursing staff to receive clear direction and use of proper PPE
If unable to make your shift please give the department a courtesy call at 454-3333 x. 11225

Hours

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunday

8:00
-
12:00 N

OPEN

1:00
-
5:00

OPEN

Position Title:  ICU Volunteer

Issue Date: 11/09/06

Manager and/or supervisor of volunteers:  Pam Wyle, Vicki Gallardo

Objective:

The volunteer assists the staff with family support, equipment support, clerical support and running errands for the department.  Provides comfort measures to family and visitors.  Assists the staff with daily routine patient care.  The ICU is a 24 bed unit.

Hours:

Monday through Friday 9 AM to 4 PM
Weekends after 10 am

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.

Training:

Hospital orientation and specific departmental orientation.
Must attend 45 minute training with Department Unit Secretary before starting first shift ( between the hours of Monday-Friday 7am-1pm)

Competencies:

Confidentiality/HIPPA
High degree of professionalism/maturity
Understanding  and following directions from staff

Responsibilities:

• Act as a liaison between staff and family
• Equipment and inventory support: stock med carts, stock patient rooms
• Clerical: Create chart packs for admissions
• Run errands to the lab
• Answer phones, make copies as necessary
• Assist staff with patient care (transporting, bathing…)
• May observe procedures with R.N. approval

If you cannot make your shift please call the department to let them know 733-3774 Pam or Jerri or Vicki

Position Title: Labor and Delivery

Issue Date: 11/13/06

Supervisor of volunteers:
Robbie Singer (733-1408) and/or Sashi Lal (733-0866)

Objective:

To support the nursing staff in L&D caring for our obstetric patients.  This includes handling paperwork, transporting lab specimens, greeting patients and visitors.

Hours:

M-Th  0700-1100
Jan-June 2007 limit to 1vol/day M-Th

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.

Training:

Hospital orientation and specific departmental orientation.  Will work with the Charge Nurse or Unit Secretary. A one hour mandatory in-service training will need to be given (between the hours of 11am-9pm Mon-Sat) before starting actual shift

Competencies:

Confidentiality
Phone etiquette

Responsibilities:

• Check 2N rooms-stock and clean
• Stock IV trays
• Chalkboard up to date/completed
• Stock blanket warmers and weighing stations
• Count/make outpatient packets
• Clean desk area-clutter, wipe with disinfectant
• Check for labs to be transported.  If transporting from 2N, please pick up 2E on your way
• Assist with transport of patients to/from 2E,2C, MNB or to parking area as needed
• Set up for vaginal births on 2N
• Answer phones
• Provide ice ,water, juice or jello for patients, if asked by RN
• Assist new patient to bed
• Separate paperwork/prenatals, send paperwork to med records and refile
• Make pre-admit phone calls to scheduled patients
• Downtime:  make chart packs, deep clean gurneys/rooms, restock office supplies/forms, clean out prenatal files
• May observe procedures/surgery at discretion of RN/MD

Please call front desk if you cannot make your shift 733-1030

Position Title: Maternal Newborn

Issue Date: 4/1/06

Manager/Supervisor of Volunteer: Aneen Heller /Sheila Frankenberger

Objective:

To provide comfort measures to the patient and family members either directly or indirectly. Can run errands in the hospital as requested by the staff. Provide clerical support to the unit. 

Hours:

Monday-Sunday -Varied hours

Qualifications:

Friendly positive attitude.
Works well with patients, staff and visitors.
Once department trained can be self directed and work independently

Training:

Hospital orientation and specific departmental orientation (upon completion of Blue Baby there is a list of further duties that was developed for the adult volunteer that requires observation of each task and check-off prior to being allowed to perform the task)

Competencies:

Requirements:

Confidentiality
Phone etiquette
Blue Baby (upon showing commitment & ability this training is offered)
Adult Volunteer Check –Off list (allowed after completion of Blue Baby)

Volunteers must call the department they are volunteering in if you cannot make your shift. 916-733-1932.

Responsibilities:

NURSERY

Bring cribs from 3/North Nursery to 3/East Nursery as needed.
Set up cribs.
Add baby blankets and T-shirts to warmer.
Fold linen and puddle pads and place in cupboard.
Make Nursery chart packs.  (ask Nursery staff if needed).
Add “labels” to plastic immunization sleeves.
Put bands on clean transmitters

FLOOR DUTIES

Answer phones.
Answer call lights.
Check meal trays using the Diet Sheet.
Pass trays to patients.
Pick-up late trays and deliver to patients.
Deliver nourishments to patients as needed.  (Be sure to check the diet of the patient).
Set-up rooms for new admits.
Assist with room transfers.
Assist with discharges as needed.  (Blue Baby Class is required to actually discharge mom/baby).
Add blankets to warmer on 3/East, 3/North as needed.
Straighten kitchen drawers, sink area, wipe counters.
Make coffee if needed.
Don’t forget the 3/North kitchen.  When 3/North is open it is OK to take supplies from 3/East over to 3/North if needed.  Be sure 3/North has knives, forks, spoons.
Take Vag-C/S admit packets, postpartum booklets, and gift packs to the supply room on 3/North.
Empty recycling bins into the large recycle bins in the dirty utility room.
Make ice packs as needed.
Look for wheelchairs and discharge carts. (If they are missing from our floor).
Clean Breast Pumps.

CLERICAL

Make 20 to 25 Vag-C/S admit packets on your shift as needed.
Pick-up discharge folders from Medical Records.
Take empty charts from chart rack to the 3/East Nursery.
Re-stock forms at the Secretary’s desk 3/East & 3/North.
Refill form drawers at the Nurses Stations.
Check Teaching Sheets, Breast Feeding handouts, etc.
Xerox forms as needed:
Car seat safety brochure, postpartum depression flyer, Mother’s Helper flyer,
Nursery Report sheets, Vital Sign Sheet (purple), etc.
Check Birth Certificate Office for jobs.
-Take old red addressograph plates to Environmental Services and shred them.
12/31/01

Position Title: Medical/Surgical Unit

Issue Date 1/2/07

Manager and/or supervisor of volunteer: Pat Fosha, Judy Carnes

Objective:

 To assist the Medical/Surgical staff  with daily routine and non-routine tasks in this large (46 bed) and very busy unit. To provide comfort measures to the patient and family members. Can run errands in the hospital as requested by the staff.

Hours:

Monday-Sunday 9am-10pm
(currently closed to volunteers on Wed/Thurs)

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette

Responsibilities:

Restock gloves in rooms
Empty Pneumatic tubes and file reports
Make up chart packets
Answer call lights
Check supplies, advise Charge Nurse if low
Assist staff with patient transports
Tear down charts of discharged patients
Assist with meal trays-checking diets on diet sheets and passing out trays (breakfast 7:20am, lunch noon, dinner 5:30pm)
No feeding of patients
Visit with patients for company and comfort
Isolation rules: Volunteers are NOT allowed to enter the rooms
Pass water to patients with RN permission
Assist Nursing Assistants with patient peri-care
Prepare clean rooms for incoming patients
May observe patient rounds with RNor MD permission
Once trained to department, volunteer is encouraged to ask questions and let the staff know what they would like to do
If unable to make shift please call unit  (916) 733-8953 to notify Judy Carns

Position Title: Midtown (SNF) Volunteer

Issue Date:3/26/08

Supervisor of volunteer: Patricia Splinter and Suzanne Parr

Objective:

Midtown is a busy 100 bed Skilled Nursing Facility (SNF) located at 26th and L Streets.  Patients range in age from 21-101.  The first floor consists of 66 long-term beds and the second floor holds 34 short-term beds.  Volunteers will assist staff by providing comfort measures to the patient by assisting with daily activities that are necessary to run the facility.  

Hours:

Monday- Sunday  9:30am -6:30 pm

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.

Training:

Hospital orientation
Specific Department training  approximately 1-2 hours before start of first shift any time Mon-Sun between the hours of 9am-4pm  (only if volunteer’s hours do not fall between  these times)

Competencies:

Confidentiality

Responsibilities:

Daily Recreational Activities (twice/day @ 10am and 1pm lasting approx. 1 ½ hours)

• Assist the staff during activities time with :Bingo, Cards, Games, range of motion activities and pet therapy
• Help set up/clean up, serve refreshments, stock supplies

Nursing unit :

• Answering call lights
• Keep patients company: read, visit …
• Stock supplies on the floor
• Assist with daily pampering tasks such as rub lotion on hands and polish nails
• Aassist staff by making copies for daily activities

Volunteers should notify department when unable to make their shift at :552-2200 and ask for either Patricia or Suzanne

Position Title: Oncology/Bone Marrow Unit

Issue Date: 10/31/06

Manager and/or supervisor of volunteers: Mark LaSalle, Nancy Bedsworth

Objective:

 To provide comfort measures to the patient and family members either directly or indirectly. Can run errands in the hospital as requested by the staff.

Hours:

Monday-Sunday  9am-7pm

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.
CPR recommended (not required)
Good listener
Stand or sit for long periods of time
Be able to carry up to 20lbs. without problems (not required)
Must attend one hour training session with Assist Nurse Manager before starting shift

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette

Responsibilities:

Can keep patients company, by reading, writing letters or just watching TV with them
Talk with patients and their family
Some clerical: make new admit charts and help with tear down of  discharged patient charts
Filing medical reports into patient charts
Assist with (wheelchair) discharges
Accompany staff to Recovery to pick up post-op patients
Run errands to other departments in the hospital (lab, cafeteria…)
Stock supplies, carts and blanket warmers
Walk patients in the halls for exercise
Help feed patients when necessary
Answer patient call lights
Help keep nursing area clean
Assist with new admits to make sure they have water, blankets, pillows etc.
Assist with relocating patients into new room/bed.
Work closely with the unit secretary/nurse to keep up with admits/transfers/discharges
Can assist staff at mealtime to help check trays for proper diet for patients
Can update the patient board at shift change or as directed by staff
May give water to patient if not NPO or snack- check with RN ,LVN about patient diet
Assist with HS (hour of sleep) care
Volunteers “Do Not” silence alarms.  Report alarms to R.N. immediately
DO NOT enter Isolation rooms
Call 733-8944 if you cannot make your shift

Position Title: Oncology Specialty Clinic

Issue Date:06/25/08

Supervisor of volunteer: Rosalinda Mendoza and Kim Etcheberry

Objective:

The Oncology Outpatient Specialty Clinic serves patients with gynecological oncology and genetic  oncology needs.  The volunteer will assist the busy clinic staff with the daily operations of the clinic to help keep it running smoothly and efficiently.

Hours:

Monday thru Fridays 09-4pm (any hours during this timeframe)
Clinic days and hours: M,T,TH,F  9am-12 pm and 1pm-4pm
Administrative day - Wednesday
(Staff may be able to utilize volunteers at other times than specified above.  Please inquire)

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors. Must speak clear English and have good communication skills. Prefer some computer experience.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette
Works effectively with others
Understanding and following directions

Responsibilities:

Call patients to remind them of scheduled appointments
Answer phones during clinic hours
Make new patient charts
Filing (i.e. lab results, H&P (history & physical))
Run errands in hospital (as needed)
Escort patients to other areas of hospital (as needed)
Other duties as assigned, depending upon the skills/willingness of the volunteer and needs of the clinic
Once adequately trained, the volunteer will be allowed/expected to act without waiting for direction

Call department if you cannot make your shift 454-6550

Position Title: SGH Orthopedics 4 N

Issue Date: 12/20/06

Manager and/or supervisor of volunteers:  Shelly Ringer, Fred Sullivan, Tracy Leach

Objective:

To provide comfort measures to the patient and family members either directly or indirectly and to provide an educational experience for the volunteer/intern.  Can run errands in the hospital as requested by the staff.

Hours:

Monday-Thursday 11am-8pm
(only 4 shifts to be filled)
1st visit should meet with Fred or Tracy between 11am-3pm  for initial training

Qualifications:

Candidate should be in process of taking pre-requisite courses for applying to the Physical Therapy program.
Friendly positive attitude. 
Works well with patients, staff and visitors.
Service oriented individual with emphasis on compassion for patients and visitors.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette
Works effectively with others
Understanding and following directions
(Once trained to dept.) can act without waiting for instructions

Responsibilities:

Answer patient call lights
Visit with patients- read or talk with them
Stock supplies, carts, and blanket warmers
Assist unit secretary with breaking down patient charts and filing
Run errands to the Lab and Central Supply
Pass water to patients
Can assist RN with discharge of patients
Conduct follow-up discharge phone calls
May observe rehabilitative therapy sessions
Set up patient trays
Chart packs
Place lab results in front of charts
Refill charts with progress notes and order sheets
Copy Pneumococcal/Influenza protocol and put together
Assist patients with Closed circuit training system
Volunteers are encouraged to let staff know what they would like to do and learn after they have been initially trained

Nursing Station: 733-8941

Position Title: Pharmacy

Issue Date:7/10/07

Manager and supervisor of volunteer: Teresa Liston-Crain, David Wagenman

Objective:

The volunteer supports the staff in a variety of ways: equipment and clerical support, running errands within the hospital and assisting with daily routine duties as assigned.  The volunteer can assist with answering phone calls & triaging need for a technician vs. a pharmacist.  If the volunteer has pharmacy intern or pharmacy technician registration additional technician duties as assigned.

Hours:

Monday-Sunday  Preferred 10am-10pm
If weekend volunteer will need to train 2 shifts during day M-F.

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.
Can take directions willingly

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality
Phone etiquette

Responsibilities:

Assist pharmacy staff with medication delivery
Assist pharmacy staff with answering telephones & door
Assist pharmacy staff with restocking of forms / supplies
Assist with ensuring adequate pneumatic tube supply
Without pharmacy registration, will be able to observe for educational purpose.

With Pharmacy Intern or Technician Registration:
Medication Pre-packaging
Inventory auxiliary labeling, stocking
Pyxis Refill
Unit Dose Medication Filling
& Other Technician duties as assigned/trained

Requirements:

Limited to pre-pharmacy students.
Volunteers must call the department  if they will be unable to make their shift.
SMH Main Pharmacy 733-1815

Pharmacy technician registration or Pharmacy Intern registration preferred.

Position Title: Special Care Nursery Greeter

Issue Date: 03/04/08

Manager and/or supervisor of volunteers:
Betsy Shuey, Rebecca Bratcher

Objective:

To put families at ease by personally greeting them upon arrival.  To provide assistance and guidance about the visitation policies.

Hours:

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.
No artificial nails allowed.

Training:

Hospital orientation.
Department training (possibly at a different time than their shift): Unit Secretary, Nursing Assistant, Nurse Manager and Child Life Specialist

Competencies:

Confidentiality

Toy washing policy/training

Responsibilities:

Report to Unit Coordinator at start of shift
Greet visitors
Provide assistance and support to families regarding visitation guidelines
Provide ‘Welcome Packet’ information to parents
Provide visitation badges/stickers
Answer phones and transfer calls
Maintain the supplies
Distribute bottle/caps bags (with sticker labels) for pumping mom’s
Assist front desk staff
Take specimens to the lab

This position does not allow baby rocking

Call department if you cannot make your shift 733-1060
All Greeters to be coordinated thru Betsy Shuey and Rebecca Bratcher
Training will be during day shift, Sunday, Monday, Wednesday, Thursday.

Position Title:Telemetry 4E/4C SMH

Issue Date: 2/7/07

Manager and/or supervisor of volunteers: Debi Cale

Objective:

The Telemetry unit is a busy 55 bed unit with high acuity patients.  The type of patient ranges from medical conditions such as: congestive heart failure (CHF), pneumonia to kidney and heart transplants and open heart patients.  The volunteer assists the staff with providing comfort measures to the patient and family members. The volunteer supports the staff in a variety of ways: equipment and clerical support, running errands within the hospital and assisting with daily routine patient care.

Hours:

Monday-Sunday 2pm-10pm

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality/HIPPA
Phone etiquette

Responsibilities:

Answer call Lights
Visit with patients- read or talk with them
Stock supplies
Assist unit secretary with breaking down patient charts and filing
Run errands to the Lab and Central Supply
Pass water to patients
Can assist RN with discharge of patients
Assist with transports to Diagnostic Imaging, ED and Cath Lab
Assist staff with hourly rounds
Tele box (electrode placement)
May assist patients with meals per RN request
May observe bedside procedures (chest tubes)  only with RN and MD approval
Volunteers are encouraged to let staff know what they would like to do and learn after they have been initially trained
If unable to make shift please call unit at _____to notify them

Position Title:Telemetry 4South SGH

Issue Date: 2/7/07

Manager and/or supervisor of volunteers: Mildred Wong, ANM

Objective:

The Telemetry unit is a busy 23 bed unit with high acuity patients.  The type of patient ranges from medical conditions such as: congestive heart failure (CHF), pneumonia to kidney and heart transplants and open heart patients.  The volunteer assists the staff with providing comfort measures to the patient and family members. The volunteer supports the staff in a variety of ways: equipment and clerical support, running errands within the hospital and assisting with daily routine patient care.

Hours:

Monday-Sunday 8am-10pm

Qualifications:

Friendly positive attitude.  Works well with patients, staff and visitors.

Training:

Hospital orientation and specific departmental orientation.

Competencies:

Confidentiality/HIPPA
Phone etiquette

Responsibilities:

Answer call Lights
Visit with patients- read or talk with them
Stock supplies
Assist unit secretary with breaking down patient charts and filing
Run errands to the Lab and Central Supply
Pass water to patients as directed by staff
Assist staff with hourly rounds
Tele box (electrode placement)
May assist patients with meals per RN request
May observe bedside procedures (chest tubes)  only with RN and MD approval
Volunteers are encouraged to let staff know what they would like to do and learn after they have been initially trained
If unable to make shift please call unit at 733-8943 and notify Charge Nurse