CCP banner

Communication

  • Dealing with an Angry Public: The Mutual Gains Approach To Resolving Disputes. Lawrence Susskiind and Patrick Field. New York: The Free Press. 1996.
  • Dealing With People You Can’t Stand. Dr. Rick Brinkman and Dr. Rick Kirschner. 1994. 199 pp.
  • Getting Past No: Negotiating with Difficult People. William Ury. 189 pp.
  • Please Understand Me II: Character and Temperament Types. David Keirsey. Del Mar, CA: Prometheus Nemesis Books, 1998. 350 pp.