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This class offers an overview of the most important principles and techniques for successful business writing. Over two morning sessions, you will examine different ways to express a main idea into a professional manner, as well as save time for your readers.
Course topics will include the following:
- Planning and organizing for easier writing
- Practicing business style techniques for clear, concise, and personal writing
- Designing professional e-mail messages
- Structuring business letters that accomplish your goals
The Supervisors' Development program [SDP] is designed to address the basic professional development needs of our management, supervisory, and lead employees.
SDP is geared especially for those who want the benefits of a structured training curriculum. The courses in this program will serve as the core knowledge and skills base for our new and experienced supervisors.
As a supervisor, you are responsible for creating a work environment that encourages all employees to contribute to the organization; building and maintaining strong communication links, and use appropriate motivation techniques and recognition programs. We believe this series will serve as a strong foundation to assist you in your efforts.
The core courses of the program are: the Role of the Supervisor; Performance Management; Decision-Making Process; Conflict and Resolution; and Team Development and Motivation.
A Certificate of Achievement will be awarded upon completion of all core coursework.
The Role of the Supervisor presents many challenges, frustrations, and rewards. Whether you are internally promoted or externally recruited, it can be a difficult role. The greatest challenge you face is to guide your employees into performing as one unit. Each employee has a breadth of knowledge and skills which must be effectively utilized to meet the organization’s mission, management’s vision, and our public’s expectations. As the supervisor, you must model leadership qualities through participatory goal setting, empower employees to take necessary risks, and delegate work assignments. Your employee’s work, progress, and achievements become your accomplishments and the best reflection of your skill as a supervisor.
This course will help you understand the complexity of the supervisor’s role within the organization as a change agent, leader, role model, and member of management. You will learn to balance leadership and delegation to meet the mission of the organization, the needs of the employees, and the expectations of your publics.
Course Topics will include the following:
- Role of the Supervisor
- Performance Management
- Decision – Making Process
- Conflict and Resolution
- Team Building and Motivation
As the supervisor, you have potentially the greatest influence on the employee’s ability to perform at maximum capacity. Here are some things that will be addressed and what you need to know:
- Performance management begins the moment an employee is hired into the organization;
- One of the primary tools used to manage employee performance is the performance evaluation;
- Performance evaluations not only measure how well an employee is performing but how well you, as the supervisor, are fulfilling the roles of planner, delegator, counselor, and coach; and
- You are responsible for insuring that the organization’s performance evaluation policy is carried out.
This course will help you utilize the evaluation process to identify possible causes of performance deficiencies and develop programs to help the employee build necessary job mastery skills. The course will also help you assist employees with career development opportunities through mentoring, coaching, feedback, and challenging assignments.
Making decisions is part of the daily business of any supervisor. An effective supervisor needs to recognize situations that offer fact-based decision-making opportunities or require subjective considerations. In either case, you must be able to utilize effective mechanisms or strategies to arrive at an outcome which meets the mission of the organization, needs of the employee, and the expectations of the publics you serve. In using the decision-making process, there may be times when you must accept sole ownership of the decision or use group decision-making to help generate more options and develop group support for the ultimate choice. Good decisions are based on good timing, delegating to others, accepting ambiguity, and the courage to follow through once a decision has been made.
This course will help you develop mechanisms to collect appropriate data, conduct information analysis, and consider situational factors prior to making a decision. You will be able to determine when it is appropriate to utilize different types of group decision strategies to encourage and empower employees to contribute and be creative. Most important is your understanding of how the decision-making process incorporates long-range planning, critical thinking, and ethics.
When miscommunication occurs in the workplace, conflict most likely will develop. Conflict is part of daily business. As a supervisor, you must acknowledge the conflict, identify its source, effectively handle it, and learn from it. Conflict and resolution requires that you use good communication skills, be flexible, remain calm, and be objective. In this course, you will learn how to avoid common communication pitfalls and develop mechanisms to derive benefits from interpersonal conflict.
This course is designed to help you recognize the causes of conflict and the skills necessary to manage/resolve it. You will learn to use the multi – step conflict and resolution process. Ultimately, you will recognize the role that communication and conflict play in the organization’s ability to meet its goals, address employee needs, and your publics’ expectations.
Team Building and Motivation (core)
Teams can take varying forms, from traditional functional teams to temporary work units for special projects to self-directed to cross-functional. Whatever form the work team takes, the supervisor is responsible for meeting goals of the organization, the needs of the employees, and the expectation of the public through these groups of employees.
In this course you will learn:
- The stages of team development and how to use each stage to establish and attainment of team goals;
- The basic motivational theories and how to help develop an environment conducive for individual and team satisfaction;
- To develop facilitation skill sets to meet the challenges of developing and supervising teams.
- That supervising and leading a team requires different skill sets than those required for the traditional one-to-one employer-employee relationship.