Linda Downing California State University, Sacramento User Services University Computing and Communications Services Fall 2003
Contact Information Classes and Workshops Papers, Publications and Presentations Research Interests Professional Associations Interests	"In every business and industry, there are learners and teachers. Wherever there are beginners and experts, old and young, there is some kind of learning going on, and some sort of teaching. We are all pupils and we are all teachers." from the Art of Teaching by Gilbert Highet
	Contact Information Title: Manager, Academic and Information Technology Office Hours: 7:30am - 4:30pm daily E-mail Address: ldowning@csus.edu Office Telephone: (916) 278-7337 FAX: (916) 278-7671 Mailing Address: University Computing and Communications Services CSU, Sacramento 6000 J Street Sacramento, CA 95819-6065
	Classes, Workshops and Guest Lectures Pedagogy and Technology WebCT SacLink and New Faculty Orientation Technical Orientations for Online Course Students Student Web Pages HTML Faculty Web Page Online Syllabus
	Papers, Projects, Publications and Presentations "Developing Tools and Programs for Evaluation and Assessment," a workshop with Sandy Helland and in partnership with Ann Haffer presented at the Community of Academic Technology Staff (CATS) Conference. Presented on April 10, 2001 in Long Beach, California. "Training and Supporting Faculty to Assess Instructional Uses of Technology," a Flashlight Case Study, with Ann Haffer, Professor of Nursing, CSU, Sacramento, January, 2001. "Building a Better Customer Service Team," a tutorial workshop with Bonnie Brown, CSU, Sacramento at ACM SIGUCCS User Services Conference. Presented on November 7, 1999 in Denver, Colorado and October 29, 2000 in Richmond, Virginia "A Collaboration Model for Creating an Academic Online Program," a poster presentation with Susan McGowan, College of Social Science and Interdisciplinary Studies and Bonnie Brown, University Computing and Communications Services at Syllabus Conference, July 25-29, 1999, Santa Clara, California. "Adult Learning - Putting Principle into Practice," a tutorial workshop with Bonnie Brown, CSU, Sacramento, at ACM SIGUCCS User Services Conference, September 29 - October 2, 1996, Chicago, Illinois. "Pedagogy and Technology," a CSU systemwide faculty workshop presented July 21-23, 1997 at CSU, Sacramento. Project was funded by an Academic Opportunity Fund grant through the CSU Institute for Teaching Learning's Instructional Technology Initatives. Planned and developed with Judith Boettcher, University of Florida and Bonnie Brown, University Computing and Communications Services. "Yesterday, I Knew All the Answers," a paper presented at ACM SIGUCCS User Services Conference, October 1-4, 1989, Bethesda, Maryland. "The ABC's of Customer Support - Academic and Business Aspects of Customer Support . . . A Perspective on Marketing our Services" a paper presented with Ellen Jacobson, University of Nevada, Reno and Doug Chambers, Washington State University at ACM SIGUCCS User Services Conference, September 30 - October 4, 1985, Toledo, Ohio.
	Research Interests Job satisfaction in technology organizations Integration of teaching, learning and technology
	Professional Associations ACM SIGUCCS Special Interest Group on University and College Computing Services Tutorial Chair
	Interests Innovations in teaching and technology Reading, walking, and golf. Traveling - England, Scotland, Ireland, Wales, Mexico, Canada, Panama, Italy, and all parts of the United States.

Send problems, comments or suggestions to: ldowning@csus.edu

California State University, Sacramento
University Computing and Communications Services

Updated: October 16, 2003