What Major Corporations Expect Their Employees to be able to:   1981 Come to work   1985 Problem solving Process improvement Team involvement   1989  Problem solving Process improvement Safely ownership Team meeting Customer surveys   1993  Problem solving Process improvement Safely ownership Team meetings Customer surveys Multiple skills peer training  Peer interviewing   1997 Problem solving Process improvement Safety ownership Team meetings Customer surveys Multiple skills Peer reviews Peer hiring Peer training USA Today, August 1997