I’m trying to print a purchase order but when I click the Run button I receive a message saying "Due to CFS Consolidation, blank Business Unit/Process All BU options are not available at this time". What’s going on?

This message is typically triggered by a missing Business Unit value in the print run control. Both the Business Unit and the To field next to it should be filled in with either “SACST” or “SACTV” as appropriate. Once both of these fields are filled in, the error should be resolved.

I’m trying to print a Requisition/Purchase Order but I don’t see anything in the Process List when I select the Process Monitor. What should I do?

The fields above the Process List on the Process Monitor work like search criteria and narrow down what you can see on the Process List. Review the values in those fields to try and determine what might be restricting you from seeing your process running. For example, does the Server field have a particular server name specified? If so, you can remove that server name so that you can see processes running on all servers and then click the Refresh button to update the page.

I’m trying to print a Requisition/Purchase Order but I don’t get the expected PDF in the file list on the View Log/Trace screen. What should I do?

If a PDF is not showing up there’s probably a setting included in your Run Control that’s causing the desired Requisition/Purchase Order documet to not be generated. Review your Run Control information and look for anything that might be causing trouble. For example, is the Business Unit value filled in? Is the included Business Unit value the appropriate one (i.e., SacST for regular req’s and SacTV for travel req’s)? Are all the “Statuses to Include” options checked? Does the dropdown below the Status to Include items say “On Hold and Not on Hold”?

I’m trying to print my reconciled Procurement Card statement but I don’t see the process running when I go to the Process Monitor. What’s going on?

In order to kick off the ProCard Statement print process, you will need to click the printer icon at the top of the page before clicking on the Process Monitor. This action should make the print job appear in the Process Monitor.

I’m trying to reconcile my ProCard statement but I’m receiving an error when I try to save it. What should I do?

Typically this means that the system is rejecting something you’ve entered during the reconciliation process. Please review the numbers you’ve entered for possible errors (e.g., invalid values like negative numbers or numbers that don’t add up correctly) and contact Procurement if you are still unable to save your statement.

I’ve run a print process and I see my PDF in the Process List but it doesn’t open when I click the link. What should I do?

If the PDF link will not open, there is either an issue with your internet browser or Adobe Reader on your computer. Try right-clicking the PDF link and choosing Save As to try and save the file somewhere on your machine. If you can successfully save the file, navigate to its saved location and try double clicking the file to open it directly from your computer. If this process works then there may be an issue with how your web browser is handling PDF files. If you’re unable to open the file from its saved location on your computer, there may be a larger problem with Adobe Reader on your machine. Please contact the IRT Service Desk or your local ITC for further assistance.

I’m trying to add a requisition but I’m only seeing the “Find an Existing Value” option. My “Add a New Value” tab appears to be missing. What should I do?

During the Year End Close processing for each fiscal year, access to add new requisitions is temporarily disabled. If your “Add a New Value” tab has disappeared during the June/July timeframe it’s probably due to the Year End Close process. You may contact the Procurement Office for details regarding the Year End Close process and when you will be able to enter new requisitions. If your “Add a New Value” option appears to be missing at some other time of year, there may be an issue with your security. Please contact the Service Desk to have your access reviewed.

I’m trying to enter a requisition and I’m receiving an error telling me to correct chartfield information on “line 1, schedule 1, distribution 1”. What should I do?

This problem normally occurs when the Header Defaults information is initially skipped and the line item detail is filled out first. This situation can cause conflicting line item and header default data that triggers the error. You may also run into this problem if you go back and make changes after initially filling out the requisition data in the correct order.

From the main page of your requisition, try to follow the error's instructions to find the location of the conflicting data. In this case, go to line item 1 and select the Schedule icon. Once on the Schedule page you should be able to locate and select the Distribution option. Once on the Distribution page, look for any information that’s missing or incorrect. If you are unable to resolve the error by making changes on the Distribution page, you can contact Procurement for further assistance. However, you may end up needing to re-enter the requisition from the beginning.

What should I do if I’m looking at my monthly ProCard statement but I do not see an expected transaction?

If a Procurement Card transaction occurred near the end of the statement period, it may have taken a while to process and missed the cutoff. The transaction should then appear on the next monthly statement. If you are concerned about a transaction not displaying on your statement, please contact Procurement for assistance.

I’m trying to drill down on some financial data in Cognos but I’m getting some kind of “no data” error message. What should I do?

This type of message typically occurs when the Select All link is used to choose all available Accounts/Chartfields. If no specific Accounts/Chartfields are selected, they will all be included by default in the report. The “Select All” link is really meant for use in situations where most of the available values are meant to be included so the “Select All” link can be chosen first and then individual items can be clicked to deselect those that should be excluded.

I’m trying to run a Cost Recovery Report but I’m not getting any data. What’s going on?

The cost recovery data processing is typically completed one week into the following month so you will not be able to retrieve data until then. Please also note that the Year End Processing makes it necessary to combine the June and July periods so you will be able to retrieve data for both months by running the report for July after the first week in August.

I’m trying to run financial reports but when I go to Financial Reports in the CSU portal and click the Login link, I receive an error. What should I do?

Although the CSU’s have moved to the Consolidated Finance System (CFS) which is accessed through the CSU Portal, we are still handling our financial reporting locally via our SacVault/Cognos Data Warehouse. In order to access Financial reports, please log in to My Sac State and look for the direct link into SacVault.