Email Managment

What is OWA?

OWA stands for Outlook Web Access. It does not include all of the features as Microsoft Office Outlook however, it is accessible from anywhere with an internet connection and browser (much like gmail, yahoo, and hotmail).

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How do I know if I’m using OWA or Outlook?

OWA is accessible only by using an internet browser. Outlook is a software application that needs to be installed on the computer being used before it can be accessed.

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How do I sort files by date or size?

If you’re using Outlook, right-click on Arranged By: and select either Size or Date.  If you’re using OWA, click the arrow next to Size or Date to make the list ascend or descend.

Can I delete more than one message at a time?

Absolutely. First, find the messages that you want to delete.

Outlook: Click on the first message you want to delete, hold down the Shift key, and click on the last message you want to delete (this can only be done for messages in consecutive order). Drag them to the Deleted Items folder.

OWA: Click on the box to the left of the message’s author. If you want to delete an entire page of messages, click the box next to From at the top of the message list. This will cause all messages to be checked. Once this is done, click Delete.

Why are messages still in my Deleted Items folder and how can I get rid of them?

When you delete messages, they are removed from their folders but are not removed until you have emptied the Deleted Items folders.

Outlook: Right-click on the Deleted Items folder and select the option, Empty “Deleted Items” folder. Choose Yes when prompted if you are sure you want to delete all items.

OWA: Click on the Deleted Items folder and check the box directly to the left of From (located at the top of the messages). This will cause all of the messages to be highlighted. Then click on Delete.

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What is spam?

The term spam is generally used in reference to email. It is the abuse of electronic messages that are sent to email accounts indiscriminately. It sometimes is referred to as junk mail. Spam can be distributed over a variety of electronic messaging systems, some examples being instant messaging, forums, cell phone messaging, and social networking.

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What can I do to avoid spam in my email?

Each user has the option to set up email filters. Filters recognize a lot of email spam and send it directly to the trash. The filters are set up by the user and spam is defined by the user. Click SPAM Filter Tutorials for additional information.

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Can I report spam to someone at Sac State?

Inappropriate or objectionable email as well as spam can be reported by filling out and completing the Incident Report Form on the Information Security Office (ISO) webpage.

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How can I reduce spam from form submissions?

Putting a form online invariably means that a spammer somewhere will flood it with bad information. Sometimes this spamming is harmless, and only an attempt to get more email addresses. Other times, it's malicious; spammers are hoping to put harmful information in an application's database, or expose a weakness in the architecture of the application. A widely used method to combat this is the implementation of a CAPTCHA.

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