What sorts of features are available for single and multi-line users?

Features that are available to single-line phone users include:

• Abbreviated dialing
• Automatic callback
• Call forwarding, park, pickup, waiting, transfer
• 3 or 6 way conference
• Last number redial
• Display

What is the online phone directory and where do I find it?

The online phone directory has replaced the paper based directories used in the past. To find the contact information for a person or department, use the online phone directory. You can navigate to the directory by going to www.csus.edu and clicking "Directories" on the top of the page.

How do I get my name in the online phone directory or how do I change my online phone directory information?

Directory listings are available for Faculty, Management, Staff and Auxiliary employees of the University. Phone directory information can be updated using the Service Catalog request form.

1. Go to csus.service-now.com
2. Login with your SacLink username and password
3. On the left navigation column expand "Self-Service"
4. Click on the Service Catalog
5. Select Directory Update Request
6. Enter the required information
7. Click Submit

My telephone appears dead, what do I do?

1. Check to see that the telephone is securely plugged into the wall outlet.
2. Check to see that the coil cord is securely plugged into the handset and telephone.

Why do I keep dialing the wrong number?

Make sure you are dialing "9" if you are calling a number off campus. 

My calls fade in and out, how can I prevent this?

Try calling someone and wiggle the coil cord, wiggling it first near the handset and then at the telephone. If the problem still occurs report this information so it can be repaired 

Why does the telephone continue to ring when I lift the handset?

Check to see if the switch hook is stuck.

• On beige telephones, lift the handset off the telephone, and look where it rested. If the switch hook is working properly, you should see two round cylinders on each side of the cradle sticking up about a quarter inch.
• On the black telephones, lift the handset off the telephone, and look where it rested. If the switch hook is working properly, you should see a small rectangular column in the lower center of the cradle sticking up about a quarter inch.

Why can't I forward calls?

Lift the handset, listen for dial tone, dial #2, listen for confirmation tone, and hang-up. Lift the handset again, listen for dial tone, dial *2 and then the five-digit extension number you want to forward the call to, listen for confirmation tone, and hang-up.

I Hear Beeping Instead of Steady Dial tone

This is a signal that alerts you that you have mail in your Voice Mail Box (AMES). Steady dialtone will be returned when all new messages are cleared. This feature is for a telephone without a message waiting light.