- Who can access My Virtual Computer Lab?
- What is the Citrix Receiver?
- How do I install the Citrix Receiver?
- How do I access My Virtual Computer Lab?
- How do I print documents in My Virtual Computer Lab?
- Can I print to my personal printer?
- How do I save files in My Virtual Computer Lab?
- How do I configure the Citrix Receiver on my mobile device?
- Why does my Documents folder in the Virtual Lab have some many files/folders already?
- My documents in the Virtual Lab display are "read-only". What's going on?
- Is there a timeout for my Virtual Computer Lab session?
- Photoshop opens with the following error: “Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware.” What should I do?
- Why can't I find Windows Movie Maker in the Virtual Lab?
- How do I recover a deleted item?
- How do I log off of My Virtual Computer Lab?
Who can access My Virtual Computer Lab?
The My Virtual Computer Lab service is currently being piloted with a limited group campus students and, after working out any potential issues and developing our support model, we hope to open up access to all students in the near future.
What is the Citrix Receiver?
The Citrix Receiver is a universal software client that provides secure, high-performance delivery of virtual desktops and applications.
At CSU Sacramento, the Citrix Receiver allows client devices to connect to the Virtual Computer Lab and a Virtual Faculty/Staff Desktop, delivering a growing number of popular applications to students, faculty, and staff on- or off-campus with no additional application installation required.
The Citrix Receiver is available for many different types of clients, including (but not limited to) Windows, Mac OS X, iOS (i.e., iPad, iPhone, and iPod touch), and Android tablets and smartphones.
How do I install the Citrix Receiver?
The installation process differs depending upon the device you are using. Select from the options below to view custom installation instructions.
How do I access My Virtual Computer Lab?
If you have not already installed the Citrix Receiver, please see the FAQ on installing the receiver. Once the Citrix Receiver is installed, you can access the Virtual Lab by one of two methods depending upon the device your are using:
- Traditional Computer: Log in to My Sac State, select the Student Services tab, and click the My Virtual Computer Lab link. Once once inside the Virtual Lab, simple click the Windows button and use the All Programs list or the Search function to locate and launch the desired program. Remember to log out of the Virtual Lab when you are finished working.
- Mobile Device: Locate and launch the Citrix Receiver App you installed earlier to connect to the Virtual Lab environment. Once the receiver is launched, simply click on a program to launch it and begin working. Remember to log out of the Virtual lab when you are finished.
How do I print documents in My Virtual Computer Lab?
My Virtual Computer Lab allows you to print documents just as you normally would; you will simply need to select from the printer configurations you already have set up on your device and the campus PrintSmart printers.
You will be able to send print jobs to the campus PrintSmart queue even when off campus through the virtual lab. However, you will need to visit a PrintSmart station on campus to release your print job so it can be physically printed. Print jobs will remain in the PrintSmart queue for 4 hours before being deleted from the queue. If your print job was never released and printed, you will have to send the print job to the PrintSmart printers again. There are no printing charges associated with print jobs until you actually print them from a campus PrintSmart station.
Can I print to my personal printer?
You can only print to your personal printers if you are already connected to your personal printer. For example, if you are at home and can print to your personal printer, then you should also be able to print to your personal printer using the Virtual Computer Lab. However, if you are away from home (e.g. on campus) and are not connect to your personal printer, then you will not be able to print your personal printer using the Virtual Computer Lab.
How do I save files in My Virtual Computer Lab?
You can save files to your local machine or to the personal network storage space you receive automatically as a Sac State student, your SacFiles (U: Drive).
How do I configure the Citrix Receiver on my mobile device?
Here are the settings for configuring the Citrix Receiver.
- Address: https://mycloud.csus.edu
- Description: Accept the default or (optionally) enter CSUS Virtual Lab
- User Name: Your Saclink username
- Password: Your Saclink password
- Domain: CSUS
For step by step instructions, please follow the tutorials below.Additional Resources:
Why does my Documents folder in the Virtual Lab have some many files/folders already?
These files/folders within the Documents folder are a standard Windows file structure and they contain your personal setting and files for the virtual lab environment including any customizations you make to the environment.
My documents in the Virtual Lab display are "read-only". What's going on?
If you have multiple Virtual Lab sessions running at the same time, any recent documents you've been working on may appear in "read-only" status. If you have logged in using more than one device recently you may not have logged out of your previous session. Make sure your previous session is logged out and that should resolve the problem. If the issue persists, you may need to disconnect and re-log in on the device you're currently using.
Is there a timeout for my Virtual Computer Lab session?
The current timeout is set for 1 hour (60 minutes). If your session is idle (no typing or mouse movements) for 1 hour, your session will automatically be terminated.
Photoshop opens with the following error: “Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware.” What should I do?
Simply click the OK button, and Photoshop will function properly. This is a known issue.
Why can't I find Windows Movie Maker in the Virtual Lab?
Although Windows Movie Make is available in our physical campus computer labs, unfortunately, technical constraints prevent us from making it available in the Virtual Computer Lab. However, we hope to resolve the problem and be able to offer Windows Move Maker in the Virtual Computer Lab environment in the future.
How do I recover a deleted item?
Deleted items are permanently deleted and do not go to the recycle bin. That means you won't be able to recover a deleted item from the recycle bin as you normally would on your local computer. Be careful when deleting files!
To recover a deleted item:
- Right-click on the folder in which your file was previous saved in (e.g. Documents)
- In the menu that appears, click on "Properties"
- A new window will appear. Click on the "Previous Versions" tab
- Select a time frame in the list to restore the folder to its previous state. Make sure you select a time frame that occurred before you deleted your item.
- Click the "Restore" button to restore the folder to its previous state.
- Click "OK" to close the window. Your previously deleted file should now appear in the folder.
How do I log off of My Virtual Computer Lab?
To log out of your Virtual Computer Lab:
- Click the "Start" button located in the button left of the screen.
- Click the "Log off" button.
- Your session will be terminated and the window will close.
You can also close the Citrix Receiver as you would any other window or program. Doing so will terminate your session after 5 minutes. If you reconnect to your Virtual Computer Lab within that 5 minute window, your current session will resume as if you never logged out.