Technical Questions

I logged into the new My Sac State and the SacLink E-Mail feature is displaying an error. What should I do?

After the recent My Sac State upgrade, users will experience an error upon their first time logging in to the new version of My Sac State. Simply logging out and then logging back in should correct the error.

If this is not your first time accessing the system but you are still receiving an email error, please contact the IRT Service Desk (servicedesk@csus.edu or 916-278-7337) to report the issue and get information on using a direct Outlook Web Access login as a temporary workaround.

After viewing a message, the MySacState Messages box doesn’t show the normal preview anymore; I’m seeing an expanded version of the messages box and cannot return it to its original size. What should I do?

If you log out of My Sac State and log back in, your MySacState Messages box should return to normal.

Note:  We are currently working to resolve the issue that triggers this problem so that it no longer occurs in the future.

I'm receiving some kind of security warning when accessing the My Stuff tab on My Sac State. What should I do?

You may receive a security warning indicating that the content of My Sac State is both "secure" and "non-secure", or something similar. Whether or not you receive a warning and the specific verbiage of that warning depends upon which internet browser you're using and your particular browser settings. My Sac State uses "mixed content", which means that some content is delivered via secure, internal channels while other content is not. Rest assured that any sensitive information in My Sac State is handled via secure methods.

This particular "mixed content" warning is typically encountered by Internet Explorer users. You can disable the warning by going to Tools > Internet Options > Security. First select "Internet" from the "zone" options at the top, then select the Custom Level button and enable the Display Mixed Content option under the Miscellaneous section.

If you do not wish to modify your security settings, you can click the "No" option whenever the security warning pops up to display all content or switch to a different internet browser to avoid the warning completely.

Note: You may also be receiving a pop-up from My Sac State directing you to further information regarding that security warning. If that is the case, you can remove the "My Stuff Information" content box by clicking the X in its upper, right corner in order to eliminate the pop up.

I'm receiving an informational pop up about a security warning on the My Stuff tab. How can I get rid of this pop up?

You may eliminate the informational pop up on your My Stuff tab by removing the "My Stuff Information" content box by clicking the X in its upper, right corner.

You may receive this warning message depending upon your internet browser and security settings but it's safe to proceed. Although search data may not need to be secured, please be assured that any sensitive data in My Sac State is handled securely.

I'm accessing My Sac State from my mobile device (e.g., iPhone) but some of the features aren't working correctly. What should I do?

Although you can currently access My Sac State from your mobile device, the mobile skin developed to allow this access is still in a "beta" state and does not necessarily provide full My Sac State functionality. If you run into problems for which there is currently no workaround, you will need to access My Sac State from a computer in order to use its full functionality.

I'm receiving the My Sac State header and footer with a blank page displayed in the middle when clicking on the Student Center, Faculty Center, employee personal information or similar links within My Sac State.

Generally this type of results means that the page is just loading slowly (even if you receive a “done” message at the bottom of your browser window). If you wait a few moments, the page should either display or provide you with some sort of “page cannot be displayed” error. If you receive an error, please see the FAQ item for addressing “page cannot be displayed” messages.

I’m receiving an error when clicking on the housing link in My Sac State: “Either your session has timed out or you are not currently logged in.” What does this mean?

This type of message is typically received by users with new SacLink accounts. It may take a few days for your information to be fully set up in StarRez (the housing system) after you initially register for your SacLink account. If you created your account more than two days ago and are still receiving this message, the Housing Office can be contacted at housing@csus.edu or (916)278-6655.

I'm receiving an "account disabled" message with a PeopleSoft login screen when clicking on the Student Center, Faculty Center, employee personal information or other CMS links in My Sac State.

There may be a technical issue where your access has become locked. Please contact the Service Desk at (916)278-7337 or servicedesk@csus.edu for assistance.

I'm trying to access the registration portion of my Student Center for the first time and I'm getting some kind of script error about my preferred email address being switched? What's going on?

Sac State communicates with applicants via whatever personal email address they provide. However, once an applicant becomes a student and begins the registration process, the student SacLink account becomes the university's official means of communication with the student. This change is made automatically on the student's record via a script that's launched when the Student Center's Registration link is accessed for the first time.

However, if you just created your account or are accessing the Student Center for the very first time, your SacLink email may not be populated in the system yet so the script set up to make your SacLink email the "preferred" email may fail. This issue should be resolved once our overnight processes run to sync up all of our systems. Please wait one day and test the process again. Contact the Service Desk if you are still experiencing an error at that point.

I'm receiving a "you are not authorized" or “page cannot be displayed” message when clicking on the Student Center, Faculty Center, employee personal information or similar links within My Sac State.

This type of problem is usually a temporary issue that can be resolved by clearing your browser cache, closing all browser windows and opening a new browser window. You may also want to try testing your access in a different Internet browser if you have one available, try rebooting your computer or even try testing your access on another machine.

If you need assistance with the recommended troubleshooting or are unable to resolve the error after following these steps, please contact the Service Desk at (916)278-7337 or servicedesk@csus.edu. Please also note that we have computer labs available on campus virtually 24 hours a day and you are also welcome to visit the Service Desk (AIRC 2005) in person so that we can make sure you're able to log in.

The SacLink Email preview I normally see on my Home tab in My Sac State has now just changed to a link for Outlook Web Access. What's going on?

We are currently upgrading our campus Exchange Server to the 2010 version. During this upgrade, the email preview function in My Sac State needs to be temporarily disabled. However, you will still be able to gain access to your email from within My Sac State. You will find a new SacLink Email box that includes a link you can click to log into Outlook Web Access and view your email.

The SacLink Email feature in My Sac State wasn't working for me so I was advised to add the Outlook Web Access option to my My Stuff tab but now that's missing. What's going on?

We are currently upgrading our campus Exchange Server to the 2010 version. During this upgrade, the regular email preview function in My Sac State's SacLink E-Mail and Outlook Web Access features needs to be temporarily disabled. However, you will still be able to gain access to your email from within My Sac State. You will find a new SacLink Email box that includes a link you can click to log into Outlook Web Access and view your email.