Get Captions for Video(s)
Upload Videos to Caption
Once you have registered and recieved your captioning account information, go to the CaptionSync website and log-in to begin uploading video. If you have not done so yet, be sure to obtain copyright release for any applicable media before you upload to CaptionSync.
Video Upload Instructions
- Log into your CaptionSync Account.
- Click on the New Captioning Submission Tab (if not already on the page).
- Click the Advanced Settings Link to specify the caption file outputs you need. See the Video Captioning Scenarios to see recommendations on caption files for different video input formats.
- QuickGuide: How to Obtain Caption File Outputs (QuickGuide specifically focuses on .SRT files, but method can be used for any other files)
- Enter a description for the video, select the type of service needed (I need this program transcribed as part of the transcription and captioning bundle or I have my own text transcript) and specify the video location by browsing for the video.
- Press the Start Upload button. Wait for the request to be processed. Processing may take a few seconds to minutes depending on the size of your video. Review the submission confirmation message.
Turnaround Time
Turnaround time is 3 business days or more. Please note: If you select the rush service (1 day) this is at an additional cost
Download Caption Files
When caption files are ready, you will receive an email alert to the email you used to register your account. The caption file output formats you receive will be the formats you indicated under the Advanced Settings dialog box when uploading your video(s).
Caption File Download Instructions
From Email:
The alert email may already have the caption files attached for you to download. If so, download the files directly from your email to the same location where your video is saved.
From Captioning Account:
- Log-in to your CaptionSync Account
- Click on the Status of Existing Submissions Tab. The Submissions History page displays.
- Locate the Video Submission of interest and click on its AST ID link. The Submission Details page will display.
- The caption files for download will display in the Returned Files area. Click on the link to each file you want to download and save it to your computer, media server directory or other appropriate location.
- Review caption files for accuracy. If content needs to be edited or sumitted for a re-do please see section below.
Reviewing Caption Files
You may find that you need to edit a caption file because a name or term was spelled incorrectly or the video region on the video player does cuts off part of the video. If this is the case please see how to review your caption files.