AMES Users and Reference Guide (PDF Version)

Updated: February 8, 2008


AMES (Answering and Messaging System) is a complete and easy-to-use messaging system available to you 24 hours a day from any touch-tone telephone. This system combines the communications advantages of an answering machine, conference room, and secretary receptionist, into one powerful tool.

AMES has been administered to answer your telephone calls automatically after a predetermined number of rings. AMES will use a standard system greeting to answer your call, unless you record your own personal greetings. When you have voice mail messages, the message-waiting lamp on your telephone will light, or if you do not have a message-waiting lamp you will hear an intermittent dialtone for two seconds followed by a steady dial tone upon lifting your telephone receiver.

GETTING HELP

While using AMES you can get more information or hear additional options any time. Simply press *H for HELP, and AMES will "prompt" you through every procedure. If you have other questions or need to report problems call TS Repair at 278-6867.  


TOPIC INDEX

Logging into AMES
Changing Your Password
Recording Your Personal Greetings
Activating Existing Personal Greetings for All Calls
Recording and Sending Messages
Restoring a Deleted Message
Listening To Messages
Mail Box Capacity
Main Menu
Features


LOGGING INTO AMES

  1. Lift telephone receiver and listen for dialtone.
  2. Dial 86245 on campus or 278-6245 and 1-916-278-6245 from off campus.
  3. Listen for AMES to answer.
  4. If this is the first time you have logged in, go to step 5, otherwise go to step 6.
  5. Enter your five-digit AMES extension number. Press #, enter 5 and #, then follow the instruction to enter you new password.
  6. Enter your five-digit AMES extension number. Press # to signal that you have entered your extension number.
  7. Enter the password you have chosen.
  8. Press # to signal that you have entered your password.

[Index]


CHANGING YOUR PASSWORD

  1. Choose a sequence of six to fifteen digits as your new password (A password can be from 6 to 15 digits long).
  2. Log into AMES as described in the section LOGGING INTO AMES.
  3. Press 5 to select the Subscriber Administration activity.
  4. Press 4 to change your password.
  5. Enter your new password.
  6. Press # to signal that you have entered your new password.
  7. Enter your new password again.
  8. Press # to signal that you have re-entered you new password.
  9. You must now use you NEW password every time you log into AMES.

[Index]


RECORDING YOUR PERSONAL GREETINGS

  1. Log into AMES as described in the section LOGGING INTO AMES.
  2. Press 3 to administer your personal greetings.
  3. Press 1 to record a personal greeting.
  4. Press the number of the greeting you wish to record (1-9).
    • If the greeting number DOES NOT exist, proceed to step 5.
    • If this greeting number DOES exist, press 1 to record.
  5. After the tone speak your greeting.
  6. Press 1 to stop recording.
  7. Press 2 and then 3 to listen to your greeting.
    • If you are not satisfied with the greeting, press * and then 3 (D) to erase and then return to step 5.
    • If you are satisfied with the greeting, proceed to step 8.
  8. Press # to approve your greeting.
    • If the greeting you recorded was already active proceed to step 9.
    • If the greeting you recorded was not active and you wish to activate it press 1.
    • If the greeting you recorded was not active and you wish to activate the greeting at a later date proceed to step 9.
  9. Press # to signal that you are finished administering your personal greeting.

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ACTIVATING EXISTING PERSONAL GREETINGS FOR ALL CALLS

  1. Log into AMES as described in the section LOGGING INTO AMES.
  2. Press 3 to administer your personal greeting.
  3. Press 3 activate a greeting.
  4. Enter the greeting number you wish to activate (1-9), or if you wish to activate the standard system greeting, press 0.
  5. Press # to signal that you are finished administering your greeting.

[Index]


RECORDING AND SENDING MESSAGES

  1. Log into AMES as described in the section LOGGING INTO AMES.
  2. Press 1 to create a Voice Mail message.
  3. After the tone, speak your message.
  4. Press 1 to stop recording.
  5. Press 2 and then 3 to listen to your message.
    • If you are not satisfied with the message, press * and then 3 (D) to erase and then return to step 2.
    • If you are satisfied with your message, proceed to step 6.
  6. Press # to approve your message.
  7. Enter the five-digit extension number you want to send the message to.
  8. Press the # sign.
    • Return to step 7 if you want to send the message to another AMES subscriber.
    • If you do not wish to send the message to another AMES subscriber, proceed to step 9.
  9. Press # to indicate that you finished addressing your message.
  10. Press # to deliver the message immediately, otherwise press 1 and then # (to make private), press 2 and then # (to make priority), press 3 and then # (to schedule), press 4 and then # (to file a copy).
[Index]

RESTORING A DELETED MESSAGE

This feature only applies to an incoming message, and must be performed immediately after the accidental deletion of the message to be restored.

  1. Press **8 (U) to undelete the message.

[Index]


LISTENING TO MESSAGES

  1. Log into AMES as described in the section LOGGING INTO AMES.
  2. Press 2 to listen to your message.
  3. Press 0 to listen to the contents of the message.
    • Press 0 to replay the message OR
    • Press # to save the message for later OR
    • Press * and then 3 (D) to delete the message OR
    • Press 1 to respond to the message.
      • Press 2 to forward the message with a comment.
      • Perform steps 3 through 11 in the section RECORDING AND SENDING MESSAGES, and then return to step 3 in this section.
  4. Repeat step 3 until you have listened to all messages.
  5. Hang up phone.

[Index]


MAIL BOX CAPACITY

  1. You have 20 minutes of storage in your mailbox, which includes greetings, stored, and new messages. Messages are retained for 10 days.

[Index]


MAIN MENU

  1. Record Messages
  2. Get Messages
  3. Personal Greeting
  4. Outgoing Messages/File Cabinet
  5. Personal Options
  6. Outcalling (Limited Availability)
  7. Scan Messages

[Index]


FEATURES

*A
Alternate Addressing 
*B
Back up to previous message 
*D
Delete 
*H
Help 
**H
Save as new message 
*L
List addressing 
*M
Delivery options 
**N
Name and Extension Directory 
  **N spell name to find extension and number 
  **N*A enter extension to find name and number 
*O
Call goes to covering extension 
*R
Restart at main menu 
**R
Restart for new login 
*T
Transfer out of AMES to an extension 
**U
Restores an incoming message that was just deleted 
*W
Wait 90 seconds 
**X
AMES disconnect