Telephone Features and Glossary

Updated: February 8, 2008


Index

Abbreviated Dialing
AMES (Answering and MEssaging System)
Auto Callback
Call Coverage
Call Coverage Path
Call Forwarding
Call Park
Call Pickup
Call Transfer
Call Waiting
Conference 3 way
Conference 6 way
Display
Last Number Redial
Multi-function Telephone Set
Multi-line Telephone Set
Personal Greeting
Send All Calls
Single Line Telephone Set
Transfer Calls to AMES


Abbreviated Dialing

This feature allows the user a convenient way to call frequently dialed numbers up to 24 digits.

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AMES (A nswering and ME ssaging S ystem)

This is the name for the University's messaging system. AMES is a complete and easy to use system which includes voice mail. It is available 24 hours a day from any touch-tone telephone. This system combines the communications advantages of an answering machine, conference room, and secretary receptionist, into one powerful tool.

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Auto Callback

This feature allows users to automatically be connected to an extension that is busy or unavailable. When activated, the user's telephone will receive a special 3 bell ring when the party they want to reach is available. This feature saves time by not having to continue to dial the busy or unanswered number. The feature will remain active until the initiating user receives or cancels the call back or the time-out limit of 30 minutes is reached.

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Call Coverage

After a specified number of rings, this feature will automatically redirect calls from the users telephone into a predetermined path without any intervention. This predetermined path can be an answering point(s), AMES, or both. This feature insures that calls are handled properly if the user:

  • is away
  • is on their telephone
  • did not want to be disturbed.

If the send all calls feature is also active, calls move immediately into the route. The Call Coverage route can also be referred to as a Call Coverage Path.

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Call Coverage Path

See Call Coverage

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Call Forwarding

This feature allows a user on the University's telephone system to direct their calls to another extension, allowing the user the freedom to go to that location without missing any calls.

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Call Park

This feature allows a call to be answered at one location and retrieved at another. For example, a call is answered by an Paleozoologist in his office . The caller would like to know some specific information about several fossils stored in the schools repository. The professor parks the call, hangs-up the telephone and goes into the repository. After locating the specific fossils, he picks up the telephone in the repository area, dials a code, and starts a dialog with the colleague requesting the information.

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Call Pickup

This feature allows any user in a predefined group to answer a call that is ringing on another telephone in that group. This is a convenient way to have calls answered by others in an area for a person away from their desk.

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Call Transfer

This feature allows a user to transfer a caller from their telephone to a different extension.

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Call Waiting

This feature allows a user that has a single line telephone set to be notified of a second call while talking on the first. The user can then place the first call on hold and answer the second. The user can switch between the two calls as necessary.

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Conference 3 way

Gives single line telephone set users the ability to establish a call with two other telephones either on or off campus.

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Conference 6 way

Gives multi-function telephone set users the ability to establish calls with up to five other telephones either on or off campus.

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Display

This feature is either an integral part or adjunct of a multi-function telephone set. This feature can allow the user to view the name and extension of the person calling, the time of day and the date, the name and extension of the person they called, and the status of the call, e.g. cover, forwarded.

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Last Number Redial

This feature allows the telephone to call the last telephone number the user dialed either on or off campus. This feature can be very useful if the user is calling a high volume number that is generally busy.

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Multi-function Telephone Set

This refers to a series of telephone sets. All have several line appearances, hold, drop, transfer, and conference buttons. All sets can support, on their spare button appearances, many of the enhanced features of the telephone switch. This type of telephone set is sometimes referred to as a digital set or telephone.

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Multi-line Telephone Set

This is another name for Multi-function Telephone Set

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Personal Greeting

This is a feature of the AMES system. When a call is answered by AMES, the caller will receive an announcement recorded by the mailbox user. Several different greeting announcements can be heard subject to time of day and other criteria.

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Send All Calls

This feature, when activated, will immediately redirect calls from the users telephone into a predetermine path without any intervention (Call Coverage).

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Single Line Telephone Set

This is the basic telephone set used at the university. It is a single line model that has hold, conference, and transfer capabilities (not buttons). It generally receives only one call at a time and comes in a desk, wall, and message waiting/recall versions. This telephone set is sometimes referred to as a analog set or telephone.

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Transfer Calls to AMES

This feature allows a user to answer a call received via the Call Coverage or Call Pickup features and then transfer that call to the called party's voice mail box.

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