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Frequently Asked Questions

How do I change the toner?

There are pictures on how to change the toner on the toner box and usually inside of the front door of the copier and in the user manual. In most cases there is a blue handle that will release the empty toner cartridge allowing the cartridge to be pulled out of the machine. The new cartridge then just slides back into the machine.

How do I replace the waste toner container?

Two waste toner containers usually come in the same box as the toner container. Pictures on how to change the waste toner container are also on the toner box and usually the inside of the front door and in the user manual. The full container is usually found inside the front door of the copier and can be removed by gently pulling it towards you. Be careful as it will be full of waste toner. On the container there should be a cap or seal to cover the opening so it won't spill.

How do I recycle the empty toner cartridges?

You can recycle your used ink and toner cartridges in specially marked Toner and Cartridge collection boxes that can be found in departments all over campus. If you need to locate your nearest collection box, or you would like to request that one be placed in your department (free of charge) just call (916) 278-5801.

How do I install staples into the machine?

The staples go into the finisher (if equipped) found on the left side of the copier. Pictures and instructions can be found inside the front cover of the finisher and in the user manual.

What do I do if the display reads, "AP"?

‘AP' stands for ‘adding powder' (meaning toner). Either the copies are using up the toner faster than the machine can add it (usually when copying large photographs or making copies of books or small originals with the top cover open) or the machine is almost out of toner. Usually, this will correct itself in a minute or less before the machine is able to add enough toner or it indicates that the toner needs to be replaced.

What do I do if the display reads, "Call for Service"?

First note the trouble code, usually a letter ‘C' followed by three or four numbers. The technicians will be able to repair the problem faster if this code is reported when the trouble call is placed. Next, open and close the front door of the machine. By doing this, the machine will try and turn off the component that is experiencing the problem and allow you to continue copying or printing (if possible, depending on the problem). Finally, place a trouble call online by visiting our website and clicking on the ‘Report a Problem' link or by calling the Service Desk at 278-7337.

What do I do if the display reads, "Time for Maintenance"?

This indicates that routine maintenance is needed but otherwise the copier is fine and copying and printing can continue. Please place a trouble call online by visiting our website and clicking on the ‘Report a Problem' link or by calling the Service Desk at 278-7337.

What should I do if I get a line down every page that is copied?

Check to see if the line is there only when you use the automatic document feeder. If the line is not there when copying off the glass, you can clean the long-thin glass to the left of the main original copy glass using any glass or general purpose cleaner. If you continue to experience a line on the copies, or if you get a line when copying on the glass and/or when printing, please place a trouble call online by visiting our website and clicking on the ‘Report a Problem' link or by calling the Service Desk at 278-7337.

What can I do if my copies are crooked?

Check to see if the paper guides in the paper drawer are tight up against the paper. They may have moved away from the paper allowing the page to be feed crooked.to continue to print in the labs.

What can I do if the copier has a paper jam?

Follow the instructions on the display about removing the paper jam. Instructions for removing paper jams can also be found in the user manual.

What can I do if my copier keeps continually jamming?

Check the cassettes and make sure that the paper is lying flat and isn't curled or folded over itself and that the paper guides are tight up against the paper. Otherwise, please place a trouble call online by visiting our website and clicking on the ‘Report a Problem' link or by calling the Service Desk at 278-7337.

What do I do if the display reads, "Remove paper from the inner tray of the finisher"?

Open the front door of the finisher, pull the finisher tray towards you (green handle) and remove the paper.

What can I do if I keep getting an error message whenever I try to scan to my computer?

Turn the machine off and back on to reset the network connection. If you have recently changed your SacLink password, the copier may need to have the new password installed. If you had a technician service (or reimage) your computer, the scanning software may need to reinstalled. Please place a trouble call online by visiting our website and clicking on the ‘Report a Problem' link or by calling the Service Desk at 278-7337.