Email Upgrade Troubleshooting
Office 365 > Troubleshooting
This page will help you with any problems you may have during the email migration.
Most of the problems with using My Sac State can be fixed by making sure you are using a compatible browser. Visit the Browser Compatibility page to see if your browser is compatible.
Email in the process of migrating
If you see this screen your email is in the process of being migrated. If after two hours you are still receiving this error please try signing out and in again. Contact the IRT Service Desk if you are still receiving this error after 4 hours.
Still getting old version of email after being migrated
To fix this error simply log out of My Sac State and log back in again. If you are still receiving this error clear your browser cookies and cache.
iPhone can't connect to server
Check out the iPhone page to make sure you updated all your settings properly.
Andoid phone can't connect to server
Visit the Android page to make sure you have properly set up your email
Outlook for Windows or Mac wants to configure
Click "Allow" to let Outlook reconfigure your account with the new settings.
Contact the IRT Service Desk
If you still need help please contact the IRT Service Desk.