Frequently Asked Questions

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Question 1: How do I print duplex (double sided)?

Answer: Go to File menu -> Print -> Properties -> Select ‘Flip on long edge’. If you have any difficulties, please contact the on-duty lab assistant, the Service Desk at (916) 278-7337, or visit ARC 2005.

Question 2. Who do I contact to get a reprint due to a printer error?

Answer: Please contact the on-duty lab assistant, the Service Desk at (916) 278-7337, or visit ARC 2005.

Question 3. Where can I go to print my color documents?

Answer: We have color printers in the computer lab of the library (LIB 2000) and also in the computer lab of the Academic Information Resource Center (ARC 2004). You can also go to the Copy Graphics Center located near River Front Market.

Question 4. Where can I go if I want to use a Macintosh?

Answer: There are eight dual-boot (i.e. Windows and MacIntosh) computers available in the ARC 2004 Computer Lab.

Question 5. Where can I download software that is available on the lab’s computers?

Answer: Most of the software in the labs is copyright protected. Copying or downloading without a valid license is illegal. You can buy the software from the respective websites of the software providers. Some of the popular software is also available for purchase in the CSUS Bookstore. You may also try the Software Distribution Website for free campus licensed software.

Question 6. Who do I talk to if a certain piece of equipment does not work?

Answer: Please contact the on-duty lab assistant, the Service Desk at (916) 278-7337, or visit ARC 2005.

Question 7. How can I print my documents if I don’t have a OneCard?

Answer: Cash is not accepted for printing in the computer labs. You can get a Courtesy OneCard from any of the Value Transfer Station (VTS). If you have the document on a removable disk/flash drive/ CD or DVD, then you can also contact the Copy Graphics Center located near the River Front Market.

Updated On: June 26, 2009