IRT Desktop Support

Welcome to Information Resources and Technology (IRT) Desktop Support. Our misson is to provide resources and services to make your campus computing safer and more productive. We offer technical support, consulting, related computing and system resources to faculty and staff at Sacramento State University.

Hardware
IRT publishes the minimum hardware recommendations for desktop and laptop computers at the beginning of each semester. The Hardware link provides current information and resources to assist you in making purchase decisions of recommended computers, printers. Desktop Support provides additional hardware and software services including set-up, software installation, configuration, and migration of user data to new workstations.

Software
IRT also publishes corresponding administrative software baseline recommendations at the beginning of each semester. Desktop Support provides current software, vendor and license information, and download links to faculty, staff, and students for installation of various software titles. Software titles are accessible based upon AD permission groups, the software license requirements and campus agreements.

Security - Spam, Spyware, and Viruses
Desktop Support works hard to increase security awareness and mitigate problems regarding security, spam, spyware, and virus problems. The security links on the left provide important information to all campus users to help avoid loss of productivity and data due to operating system and application vulnerabilities, internet-generated threats, unwanted programs, and other annoyances. For immediate assistance call the Helpdesk at x87337.

System Repair
Desktop Support provides hardware and software repair services to campus-affiliated faculty, staff, and students. Desktop Support also provides assistance with warrantee service, hardware, software and operating system problems. For immediate assistance call the Helpdesk at x87337.

Data Recovery
Desktop Support provides limited data recovery services to campus-affiliated faculty, staff, and students. For immediate assistance call the Helpdesk at x87337.

Data Protection
Desktop Support provides best-practice recommendations to faculty, staff, and students to protect their work and school data from theft and catastrophic failure by using regular backup and security strategies.

 

Last Updated: March 26, 2008