Saclink for Guest and Special Purpose Accounts

What is a guest or special purpose account?

Sacramento State provides guest and special purpose accounts which allow for custom access to services and resources depending on need and requirements. All guest and special purpose accounts require campus approval and an account sponsor.

The five types of guest and special purpose accounts are described below.

  • Guest accounts are used for visiting faculty, staff or students that have an academic or business relationship with the campus. Guest accounts have a defined start and end date and require Dean or AVP approval.
  • Positional accounts are used for student workers. These accounts allow program centers and colleges to create 'permanent' accounts for specific positions.
  • Generic accounts are SacLink accounts used for miscellaneous testing or office purposes. These accounts must be requested by an active Faculty or Staff member. Generic accounts have a specified start and end date and do not have wireless or VPN privileges.
  • Administrative (SLS) accounts are used for managing technical resources on campus. These accounts allow system administrators and other technical support personnel to securely manage their systems by eliminating the use of standard personal SacLink accounts.
  • Service accounts are domain accounts used for running system processes, jobs, and authenticating connections between systems.
Additional Resources:

How do I request a guest or special purpose account?

To request an account, go to http://www.csus.edu/irt/servicedesk/support/accounts/index.html and click on the account type that best suits your needs.

Guest, Generic, Positional, and Wireless/Event Accounts:

  • Fill out and submit the online form (available via the link above)
  • The account Sponsor will be sent an approval email for the request and must respond to the email in order for the process to proceed.
  • For personalized guest accounts, the guest will also receive a Terms and Conditions acceptance email and must respond to the email in order for the process to proceed.
  • The request will be processed and the Sponsor will receive the account credential or registration instructions, as appropriate.

SLS and Service Accounts:

  • Print and fill out the account request form (available via the link above)
  • Have the form signed by the appropriate AVP or Dean.
  • Send or bring the completed form to the IRT Service Desk, AIRC 2005.
  • Upon receipt of the form, a service ticket will be created to ensure your request is processed.

For any questions please contact the IRT Service Desk at 916.278.7337 or servicedesk@csus.edu.

How long does it take to process my guest account request?

The standard processing time is three to five business days on all account requests. 

Keep in mind that the three to five day estimate is for a fully complete account request. Guest, Generic, Positional and Wireless/Event account requests require sponsor approval and/or guest terms of use acceptance in order to be complete. Those requirements can delay the overall process if not submitted in a timely manner.

Why is my account request taking so long to proces?

Once account requests are complete, they should be processed within three to five business days. If your request is taking longer, it’s likely that the request is not actually complete. Here are a few ways that could happen:

1.)    You submitted an online request but the account Sponsor has not responded to the email requesting approval for the account.

2.)    You submitted Personalized Guest account request but the guest has not responded to the Terms and Conditions acceptance email.

3.)    Your online account request may be canceled if it is more than two weeks old and the Sponsor approval or Guest acceptance emails were still missing.

4.)    You tried sending a paper request to IRT via campus mail but it was not received and a new copy needs to be submitted.

My account request seems to be taking a long time. What should I do?

You can check the status of your account request by logging in to our ticketing system with your SacLink account at https://csus.service-now.com/.

  • SLS/Service Account Requests: After logging in, click the Incidents item in the menu. Select the Incident item for your account request. If you do not see an item listed for your account request, IRT does not have a record of receiving that request and you may need to fill out a new one.
  • Generic, Guest, Positional, Wireless/Event Account Requests: After logging in, click the My Requests item in the menu. Click on your request in the Number column and then review the icons in the Stage column to see where your request is at in the process.  

 If you see your request in the system but still have questions about its status, please contact the IRT Service Desk at 278-7337 or servicedesk@csus.edu.

I submitted an online account request and the Sponsor did not receive an approval email. What should I do?

  • First, make sure the Sponsor is checking their Sac State email address.
  • Have the Sponsor double-check their Inbox and their Junk Mail folder as well.
  • You may also want to double-check the status of your request online to make sure it is actually waiting for Sponsor approval at this time. To do so, log into Service Now (https://service-now.csus.edu/) and use the My Requests link to access your request and review its status.

If the Sponsor is still unable to locate the approval email, there are two options:

  • Wait for the next follow up email to be sent. An initial email will be sent when your request is first created but subsequent copies of the approval email will be sent every two days if the Sponsor has not responded.
  • Contact the Service Desk for further assistance: 278-7337 or servicedesk@csus.edu.  

I submitted an online request for a Personalized Guest account but the Guest did not receive a Terms and Conditions acceptance email. What should I do?

  • First, make sure the Guest is checking the same email address you entered as a contact on the request.
  • Have the Guest double-check their Inbox and their Junk Mail folder as well.
  • Double-check how the Guest’s email address was entered on your request to see if there’s a discrepancy. To do so, log into Service Now (https://service-now.csus.edu/) and use the My Requests link to access your request and review the email information entered.
  • Double-check the status of your request online to make sure it is actually waiting for the Guest to accept Terms and Conditions and is not stuck at a prior step in the process such as Sponsor approval. To do so, follow the process described above.

If the Guest is still unable to locate the approval email, there are two options:

  • Wait for the next follow up email to be sent. An initial email will be sent once Sponsor approval is received for your request but subsequent copies of the Terms and Conditions acceptance email will be sent every two days if the Guest has not responded.
  • Contact the Service Desk for further assistance: 278-7337 or servicedesk@csus.edu.  
  • Personalized guest - Why is birth date needed? Why is personal email needed? What does “prior affiliation” mean?

Why does the Personalized Guest account request require a birth date and email address?

  • Birthdate: This information is required to help verify that the guest does not have another account record anywhere in our systems.
  • Email Address: Guest account requests require the guest to accept Terms and Conditions for use of the account. These terms are sent to the guest via the email address you provide and the guest must accept the terms by responding to the email before the request processing can proceed.

Why does the Personalized Guest account request ask if the guest has “prior affiliation” with Sac State?

This “prior affiliation” question helps us identify requests for individuals who may have a previous faculty, staff, student, or applicant record with Sac State. It’s important that we identify any such records for the guest so that we can link their account to their previous record and not create duplicate information.

I checked the status of my request online and it says the request was canceled. What does that mean?

If an online account request is submitted but the required approval/acceptance emails aren’t received from the Sponsor/Guest within two weeks, the request will automatically be canceled. If your request was canceled, please submit a new request.