Internet, Network, and Communications
FAQs > Internet, Network, and CommunicationsWireless Internet[Expand]
- Who can access the wireless networks on campus?
- I see two diffrent wireless networks on campus, SacLinkSecure and SacLink. To which should I connect?
- I am still having trouble connecting to the SacLink Secure connection with my mobile device where can I receive assistance?
- Where is the wireless networking?
Campus Phones[Expand]
- What sorts of features are available for single and multi-line users?
- What is the online phone directory and where do I find it?
- How do I get my name in the online phone directory or how do I change my online phone directory information?
- My telephone appears dead, what do I do?
- Why do I keep dialing the wrong number?
- My calls fade in and out, how can I prevent this?
- Why does the telephone continue to ring when I lift the handset?
- Why can't I forward calls?
- I Hear Beeping Instead of Steady Dial tone
Safe Connect[Expand]
- Does SafeConnect track my computer usage? Is my computer usage still private?
- What is SafeConnect and why is it being used?
- Who will be affected by the SafeConnect requirements?
- What if my system doesn't comply with the campus security standards enforced by SafeConnect?
- What does my laptop need to meet security requirements so I can use the wireless network?
- What anti-virus software does SafeConnect recognize?
- How do I set up my machine to meet the necessary security standards?
- What exactly does SafeConnect do when installed on my machine? What about my privacy?
- What are the benefits of implementing SafeConnect?
- I completed the SafeConnect download/installation but when I try to go online I receive a message saying I need to install the Policy Key.
- I have anti-virus software installed, running and up to date but SafeConnect still gives me a message saying I need to update my anti-virus or that it's not installed at all.
- I've been asked to log in more than once. Why?
- If I'm told that I'm only being provided "limited network access", what am I allowed to access?
- What do I do if I receive a message saying my anti-virus is not running or up-to-date?
- What if I receive a message saying my operating system is not configured to check for updates?
- What happens if I uninstall SafeConnect and/or the Impulse Policy Key?
- What if I'm currently using a campus-owned computer?
- Why won't the SafeConnect .exe file run when clicking on it in a browser?
- Why won't the SafeConnect agent install?
- It seems SafeConnect is installed correctly, but when navigating to a web page, why does the warning page still appear?
- Why did SafeConnect install incorrectly? How do I get past the warning page?
- Still having trouble with the policy key?
- Why does SafeConnect require me to have anti-virus software on my Mac? Macs don't get viruses.
Voicemail[Expand]
- What number do we call to access our voicemail?
- How do I initially set up my new voicemail?
- Are options/choices similar in navigating through the new CallXpress system as they are on the current system (AMES)?
- Can I use the same password/security code on the new system that I am currently using on our current system?
- Should we clear out all messages from our old voicemail box prior to Spring 2011?
- How will I access my voice mail from off campus?
- When will we be cutting over to the new system?
- What number will we call to set up our new voice mail boxes on the new system?
- How do I change my security code?
- How do I change my name on the voicemail?
- How can I change my personal greeting in the voicemail?
- How do I change my Extended Out-Of-Office Greeting?
- Can I skip over someone's voicemail greeting?
- What is the process if I want to listen to my messages?
- What kind of message review options do I have?
- While listening to a voicemail message, how do I advance to the end?
- Is there a way to record and send a message?
- Can I forward a message from my mail box to another user?
- Is it possible for me to reply directly to the caller who left a message on my voicemail?
- Can I transfer a caller to a voicemail box directly?
- While using CallXpress, how do I terminate a process such as recording a message?
SacVPN[Expand]
- What is Sac VPN?
- What are the alternatives to using Sac VPN?
- How do I access Sac VPN?
- How do I set up SacVPN?
- How do I use SacVPN once the Network Connect client is installed?
- I’m receiving a certificate warning when attempting to setup SacVPN. What should I do?
- I’m receiving a security warning about a “script” or an “add-on” from “Juniper Networks, Inc.” when trying to log in to SacVPN. What should I do?
- I’ve completed the installation process and Network Connect is now running on my machine. Can I log out on the SacLink Secure Services window?
- I’ve completed the initial setup and I’m trying to access Network Connect from my machine but I’m getting a message saying “enter the address of your secure server”. What should I do?
