Faculty and Staff
Problem Reporting/Getting Help

Information Resources & Technology provides consulting to help faculty and staff obtain timely and accurate information for using computers and application software in their academic pursuits.

Help us help you

Before contacting us via phone or e-mail, or visit, please have the following information ready so that our consultants will be better able to assist you:

• Make and model of computer.
• Operating system and version (e.g., Windows XP, Mac OS X)
• Exact text of error message (if any).
• Be able to describe briefly what you were trying to do and what happened: detail the exact sequence of events that led to the problem. (e.g. the commands you issued or the procedure you followed that produced the error).

Problems with Software

Software questions and problems can be referred to Faculty/Staff Consulting at 278-7337. A consultant is on duty Monday through Friday, 9:00 a.m. to noon and 1:00 p.m. to 4:00 p.m. If the problem cannot be solved over the telephone, the consultant will enter a work order.  Work orders can also be entered online at http://www.csus.edu/uccs/helpdesk/workorder.

Problems with Hardware

Hardware problems, moves, adds, and changes can be reported by calling 278-7337. A problem report will be entered and referred to the appropriate IRT unit for resolution.  Work orders can also be entered online at http://www.csus.edu/uccs/helpdesk/workorder.

Networking and Mainframe Problems

When a network connection or mainframe does not seem to be responding, please call 278-7337. The Operating Systems and Networking Support group will be notified.

There is a fee associated with some network services, please see our Networking page

Requests and General Questions

For request and general questions, you may either contact IRT at 278-7337 or send e-mail to helpdesk@csus.edu. Your telephone call or e-mail messages will be answered or referred to the appropriate staff member for resolution.

Last Updated: August 18, 2008