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Information Security Office

KBOX - IT Best Practices

Sacramento State purchased Kbox as a resource for all departments and colleges for workstation management. We are excited to be able to offer this tool to the campus to support their workstations. Each program center can decide the level of use on each of their workstations. Each program center can decided the level of use on each of their workstations.

Features supported in KBOX

Delivering Repeatable IT Processes

Information Technology best practices, such as the Information Technology Infrastructure Library (ITIL), represent a set of generally accepted information technology control objectives for day-to-day use by IT managers, business managers and auditors, to ensure the delivery of “best possible” information services to end users and improved IT efficiency and effectiveness. They provide a foundation upon which IT related decisions and investments can be based, and include such areas as change management, release management, configuration management and service desk, as well as the creation of a repository for information relating to the entire IT framework. Best practices aid management in defining a strategic IT plan and the accompanying information architecture, acquiring the necessary IT hardware and software to execute the strategy, ensuring continuous service and monitoring system performance. In addition to ITIL, other familiar best practice frameworks include COBIT, NIST and ISO.

A variety of tools are required to meet IT best practices, and these tools must be evaluated, selected and then used to implement the different components. Organizations can adopt portions of the best practices framework, such as configuration management or service desk functionality, without having to embrace all of the components.

sample screenshot of kbox