Service Desk Assistant - Student Support

Position:	Student Assistant Level III
Starting Salary:	$9.00 per hour
Hours:	5 to 20 hours per week *
Duties and Responsibilities:
Primary duties include providing technical support and assisting with account and password issues. Support is provided via telephone, e-mail, chat, and in person. This position is responsible for assisting users with My Sac State, SacLink authenticated applications, e-mail, and wireless networking. Other duties include preparing user documentation and manuals, and working with AV equipment. This position may also prepare and deliver training to students.
Minimum Qualifications:
Excellent communication and writing skills. Experience with multiple computer platforms and operating systems (e.g. Linux, Macintosh, Windows) Experience with My Sac State and SacLink authenticated applications (e.g. OWA, SacCT). Experience with communication software and Internet applications (e.g. Web browsers, FTP, secure POP mail programs).
Beneficial Qualifications:
Knowledge of Microsoft Office Suite. Familiarity with HTML and Web page development
To Apply:	Application

* Student assistants are eligible but not guaranteed to work up to 40 hours per week when the school is not in session.