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Student Tech Center Assistant


Position:: Student Assistant Level II
Starting Salary: $12.00 per hour
Hours: 15 to 20 hours per week*
To Apply: Application

The Student Technology Center Assistant works within the IRT Service Center.  The assistant is responsible for providing tier-one related IRT support services to Sacramento State students via telephone and in person.

Duties and Responsibilities:

  • Prompt arrival to and departure from assigned shifts.
  • Maintain a professional appearance and demeanor.
  • Open and prepare facilities at start of business and secure facilities at close of business.
  • Ensure computer labs are opened and closed per posted operating schedule.
  • Ensure computer labs are opened and closed per reservation schedule.
  • Assist end-users with the use of University supported hardware and software.
  • Perform basic troubleshooting of University supported hardware and software.
  • Escalate hardware and software issues to tier-two support.
  • Answer telephones and process voice mail messages.
  • Respond to inquiries from students, faculty, and staff via email.
  • Provide one-on-one support to students, faculty, and staff.
  • Facilitate campus orientations and other campus events.
  • Enforce University policies and procedures.
  • Maintenance and cleaning of University facilities and equipment.
  • Create and edit training aids, departmental documentation, and promotional materials.
  • Perform inventory of equipment and supplies.
  • Work to complete other projects as assigned.
  • Maintain scheduling appointments.

Minimum Qualifications:

  • Excellent communication and writing skills.
  • Experience with multiple computer platforms and operating systems (e.g. Linux, Macintosh, Windows)
  • Experience with My Sac State and SacLink authenticated applications (e.g. OWA, SacCT).
  • Experience with communication software and Internet applications (e.g. Web browsers, FTP, secure POP mail programs).
  • Experience with Microsoft Office
  • Experience with at least one of the following:
    • Dreamweaver
    • Photoshop
    • SPSS
    • iLife
    • Statgraphics

Desired Qualifications:

  • Experience with tutoring, mentoring, or training is favorable. A working knowledge of SPSS, Statgraphics, Windows Networking, VPN, Microsoft Office Suite, Adobe Professional, Adobe NDesign, Apple iLife, Apple iWork, Pinnacle, and FTP is beneficial.

    General Student Assistant

    • Experience with Microsoft Office Suite including: Word, Excel, PowerPoint, Access, and Outlook.
    • Knowledge of Sac State services and procedures.
    • Excellent customer service and communication skills, including public speaking and one-on-one tutoring.
    • Completion of a University level public speaking and basic computing course, or equivalent desired.

    Web Student Assistant

    • Experience with Adobe Dreamweaver, HTML, FTP, etc.
    • Knowledge of campus web policies and procedures.
    • Experience creating personal and professional web pages. Completion of a University level web design course desired.

    Statistical Software Student Assistant - $13.00 per hour

    • Experience with SPSS, Statgraphics, etc.
    • Knowledge of statistical analysis business standards.
    • Completion of a University level statistics course desired.

    Digital Media Student Assistant

    • Experience with Adobe Photoshop, InDesign, Adobe Illustrator, Pinnacle, Apple iMovie, etc.
    • Knowledge of media players, format conversion, digital cameras, digital camcorder, projectors, audio equipment, etc.
    • Completion of a University level digital media, photography, or design course desired.

Application to Apply

* Student assistants are eligible but not guaranteed to work up to 40 hours per week when the school is not in session.