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System Status

Your iOS 6.1 iPad and/or iPhone device

Date/Time: Feb. 20, 2013, 4:15pm

If your iPad or iPhone is running iOS 6.1 Apple has recently posted the iOS 6.1.2 update to fix the issue described in below. If you have IOS 6.1, or have been waiting for a fix before upgrading your iPhone or iPad, please consider updating to 6.1.2 immediately.

Date/Time: Feb. 14, 2013, 4:30pm

If your iPad or iPhone is running iOS 6.1 be aware that this version of the operating system causes problems on the email server when you use the calendar function. Apple plans to release a fix soon. You can read more technical details at http://support.apple.com/kb/TS4532.

You can check to see what iOS version you running by

• Go to Settings > General > About 
• Scroll down to Version to see your iOS version.

Until a fix is released, please stop using your calendar function to accept invitations.  You can view items on your calendar;  but we ask that you not accept, decline, delete items. You can stop the problem your device is currently having with the Sac State Exchange email system by following these steps:

Apple has identified a fix and will make it available in an upcoming software update. In the meantime, you can avoid this bug by not responding to an exception to a recurring event on your iOS device. If you do experience the symptoms described above, disable then reenable the Exchange calendar on your iOS device using the steps below.

1. Go to Settings > Mail, Contacts, Calendars 
2. Select the Exchange account from your Accounts list. 
3. Turn the switch for Calendars to OFF. 
4. Wait ten seconds. 
5. Turn the switch for Calendars back to ON.
   

Thank you for helping us solve this vexing problem. Do not hesitate to call the IRT Service Desk at 916.278.7337 with any questions or concerns.

Occasional System Slowdown

Date/Time: Feb. 14, 2013, 10:00am

The emergency changes recommended by the vendor to fix the bug in the NetApp were applied last night, and system restarted. We will be monitoring the system today to see if the changes have mitigated or eliminated the problem.

Date/Time: Feb. 13, 2013, 11:45am

The vendor has identified the issue causing slowdowns (latency) on our central file storage (SacFiles). There will be a fix in the next major release. Until then, they have asked that we apply emergency changes, which will require a restart of the system. This maintenance will take place from 12 midnight tonight, Wed. Feb. 13th through 6:00 am, Thu. Feb 14th. SacCT will be down during this time. Other systems may also go up and down, so we do not recommend usage of central systems during this period.

Date/Time: Feb. 11, 2013, 10:00am

We had another short slowdown event on Saturday about 10:40am. We continued to work with the vendor over the weekend. This is a priority 1 case with NetApp support and we are working with them on a set of recommendations based on the data from the anomalies experienced last week. We have been making the requested changes based on those recommendations. We have also taken the opportunity to implement changes to our systems to increase resiliency which has made them able to tolerate some of the latency issues depending on the severity of the event. Application owners continue to monitor their systems while we look for the root cause and the solution.

Date/Time: Feb. 8, 2013, 3:45pm

We have not experienced additional slowdown events since this morning. We have sent logs of the earlier events to our vendor, and they say they have the data they need, and are evaluating that data. However, they have not recommended any actions to us at this point. We will continue to monitor the situation over the weekend.

Date/Time: Feb. 8, 2013, 11:40am

The last campus system slowdown was at 8:30am and lasted for 90 seconds. Some students, faculty, and staff experienced a slowdown of their SacLink email. While most users email started functioning normally after 90 seconds, a few had to close and reopen their email application.

Last night at 9:43pm there was another instance of a system slowdown. The slowdown caused several databases to reboot, interfering with our student load to the data warehouse.

Right now we are working with our storage system vendor to see if we need to make changes in the related operating system.

Date/Time: Feb. 8, 2013, 11:10am

We are experiencing occasional slowdowns with campus systems. We believe the root of the problem is with our file storage system and are actively working with our SacFiles storage vendor. You may experience occasional slowdowns or stoppages while using email, SacCT, My Sac State or other campus applications. If problems occur, please try again in a few minutes. If the issue persists, please close and reopen the application. If you have specific questions, please call the IRT Service Desk at 916 278-7337. Updates will be provided on resolution of the problem as they become available. For other comments or questions, please use itfeedback@csus.edu.