Skip to Content

Status: Unresolved

Down time start: Monday, July 28th, 2014, 8:15 AM

System restore time: unknown

We are experiencing intermittent networking issues for both wired and wireless access.  We are working to resolve the issue as quickly as possible.

Status: Resolved

Down time start: Thursday, June 19th, 2014, 7:00 AM

System restore time: Thursday, June 19th, 2014, 8:30 AM

Student email has been restored.

Microsoft 365 Email Unavailable

Status: Resolved

Down time start: Tuesday, June 24th, 2014, 9:30 AM

System restore time: Tuesday, June 24th, 2014, 4:00 PM

6-24-2014 4 p.m.

Microsoft has reported that service has been restored to normal operation.

06-24-2014 9:30 a.m.

When users send email messages, the messages are not delivered to non-CSUS addresses. Internal mail does not appear to be affected. There are no error messages or bounce back messages at this point.

Status: Resolved

Down time start: Friday, December 20th, 2013, 12:00 PM

System restore time: unknown

Internet Explorer 11 is not fully compatible with the Student Center of My Sac State.

Students using Internet Explorer 11 are getting stuck on the informational pop-up messages that appear during registration (e.g., Remediation, W bucket warning, or Repeat Violation). The messages pop up with a “Close” button that doesn’t respond for Internet Explorer 11 users. We recommend that you try using another internet browser (e.g., Firefox, Chrome, etc.). 

During open office hours, please contact the Registrar's Help Line at 916.278.8088 or the IRT Service Desk at 916.278.7337. 

Status: Resolved

Down time start: Monday, February 17th, 2014, 9:30 AM

System restore time: Monday, February 17th, 2014, 5:00 PM

SacVPN service issues were resolved.

Status: Resolved

Down time start: Monday, March 3rd, 2014, 11:25 AM

System restore time: unknown

We have had a few reports of students/applicants not being able to access the supplement applications for impacted majors, and of some issues with students being unable to accept or decline their admission. Program centers and the registrar's office have been notified and temporary workaround solutions provided. We are working now to identify the problem and find a solution.

Status: Resolved

Down time start: Friday, February 7th, 2014, 9:10 AM

System restore time: Friday, February 7th, 2014, 10:45 AM

The Student Center, Faculty Center and Employee Center are now working correctly.  The intermittent problem was due to due to a server issue at Unisys, where the central CMS system resides, and has been fixed.

Status: Informative

Down time start: Friday, February 28th, 2014, 5:00 AM

System restore time: Sunday, March 2nd, 2014, 11:59 PM

The CSU-wide central CMS office needs to upgrade Sacramento State’s portion of CMS.  We have been given a limited number of dates to choose from, and have chosen the weekend of March 1st and 2nd.  This would mean that beginning at 5 p.m. Friday, Feb 28th and running through most of the weekend, the CMS Human Resources/Student Affairs systems will be unavailable. This includes: the Faculty Center, Student Center, Employee Center, search committee access, and related CMS HR/SA services. We therefore recommend that you retrieve any HR/SA data you might need over that weekend before 5PM on Friday, Feb. 28th

Status: Resolved

Down time start: Friday, February 7th, 2014, 4:15 PM

System restore time: Monday, February 10th, 2014, 1:00 AM

My Sac State is currently unavailable. We are aware of the issue and working to resolve the problem. We will update this page when the issue is resolved or as more information becomes avaliable. 

Status: Resolved

Down time start: Friday, January 17th, 2014, 1:50 PM

System restore time: Friday, January 17th, 2014, 2:15 PM

The problem with user authentication to CMS has been solved.  Students may now access the Student Center, and faculty and staff may access CMS functionality. 

Status: Informative

Down time start: Saturday, January 11th, 2014, 6:00 AM

System restore time: Saturday, January 11th, 2014, 7:00 PM

In order to perform yearly planned maintenance on key campus systems, a phased shutdown and reboot of the CSU Sacramento data center is scheduled for this coming Saturday.  The outage will affect most campus technology services.  Our planned date and time for this maintenance is Saturday, January 11th from 6 am to 7 pm.   We understand that there is no good time to shut down systems for maintenance, but we strive to pick the lowest usage times twice a year, once in summer and once during winter break, to minimize inconvenience to the campus. 

 Affected systems include:

  •   Email (email will be queued)
  •   CSUS Web site
  •   MySacState (The Portal)
  •   Student, Faculty and Employee Centers
  •   SacCT
  •   SacVault (Data Warehouse)
  •   Internet Access and Wireless Access
  •   NetApp file services (N:, P: & U: drives)
  •   VMware infrastructure and virtual servers
  •   Phones and voice mail services

If you have any questions or concerns, please call the IRT Service Desk at 278-7337.  General comments may also be sent to ITfeedback@csus.edu.

Status: Informative

Down time start: Friday, January 17th, 2014, 4:00 AM

System restore time: Friday, January 17th, 2014, 6:00 AM

SacCT will be down for part or all of the time between 4 am and 6 am on Thrusday morning, Jan. 17th, while updates are installed.

Status: Unresolved

Down time start: Wednesday, December 18th, 2013, 5:00 PM

System restore time: unknown

Internet Explorer 11 is not fully compatible with the "Grade Roster" in the Faculty Center of My Sac State.

Faculty using Internet Explorer 11 are getting stuck on the informational pop-up messages that appear during grading (e.g., grade roster is complete/not complete).  The messages pop up with an “OK” button that doesn’t respond for Internet Explorer 11 users. 

In order to move past the pop-up messages and continue grading, faculty may refresh the page (see example below). 

IE11 Grading Issue

Another option is to try using another internet browser (e.g., Firefox, Chrome, etc.). 

During open office hours, please visit the Faculty Staff Resource Center located in AIRC 3012 for assistance with grading or contact the Registrar's Help Line at 916.278.8088 or the IRT Service Desk at 916.278.7337. 

Status: Resolved

Down time start: Monday, December 16th, 2013, 5:45 PM

System restore time: Monday, December 16th, 2013, 8:30 PM

On Monday night, SacCT experienced a slowdown that caused severe delays in response time for end users.  As soon as we became aware of the issue, IRT restarted SacCT related systems in succession to restore normal operations while avoiding a complete shutdown of SacCT.  Although we had prepared for an increased workload due to finals, we are investigating whether this slowdown might have been caused by the increased volume of users.  We are currently working with the vender to learn more and resolve the root cause of the issue. We will continue to monitor the SacCT systems for unusual activity in order to reduce the likelihood of problems, especially during this week of finals. 

As usual we will continue to provide information about all IRT systems on this page as it becomes available.

Updated: Tuesday, December 17, 2013, 3:30pm

Status: Informative

Down time start: Tuesday, December 3rd, 2013, 10:00 AM

System restore time: unknown

Last week we notified you about an issue with some Sac State email accounts, including yours. We have made some changes to My Sac State that will make it easier for you to find new email. Instead of having to login to your email in two separate places, you can find the email in both your accounts by logging into My Sac State.

Here is how to find both of your email accounts from within My Sac State

Go to my.csus.edu and log in with your Sac State Username and Password. Once logged in, go to the SacLink Email Channel. Within this channel you will see a preview of your Sac State Email inbox.

1.  Check your two campus mailboxes by clicking on Inbox Link or the View Second Inbox Link in My Sac State. 

Inbox

2.  Each time you click on one of the Inbox links, it will open a new tab in your browser.  You can go to each inbox and back to My Sac State by clicking on the corresponding tab. 

Tabs 

Again, we are continuing to work on a solution for this problem so we can restore normal operation of your Sac State email. Meanwhile, no email is lost and your email is being sent and received. We offer our apologies for the inconvenience. We will notify you when the problem is fixed.

If you have questions, please contact the IRT Service Desk at (916) 278-7337.

Updated: Dec. 9, 2013, 5:30pm

Status: Resolved

Down time start: Thursday, November 21st, 2013, 11:30 AM

System restore time: Thursday, November 21st, 2013, 1:25 PM

The PrintSmart system is back up and working. Students can now print from all campus computer labs and the PrintSmart website, csus.edu/irt/printsmart

Microsoft 365 Email Unavailable

Status: Resolved

Down time start: Wednesday, August 21st, 2013, 10:00 AM

System restore time: Wednesday, August 21st, 2013, 10:35 AM

A small number of students who have been moved to the new email system (Microsoft 365) are not currently able to access their student email.

We have resolved the issue and students can now access their email. For more information about the upgrade to student email visit www.csus.edu/emailupgrade

Office 2013 Default Save Location

Status: Resolved

Down time start: Friday, July 19th, 2013, 10:30 AM

System restore time: unknown

Update: July 20, 2013 - We are working the vendor to resolve this issue.

Office 2013 is automatically pointing to an off campus default save location, instead of defaulting to a location on your campus machine. At this time you can bypass the default save location by manually browsing to your preferred save location. We are working on a resolution and will update this page as additional information becomes avaliable.

If you have questions or need assistance, please contact the IRT Service Desk at 916.278.7337. 

SacState Data Center Scheduled Yearly Summer Maintenance

Status: Resolved

Down time start: Saturday, July 27th, 2013, 6:00 AM

System restore time: Saturday, July 27th, 2013, 7:00 PM

In order to perform yearly maintenance on key systems, IRT is planning a shutdown of the CSU Sacramento data center during the summer.  This outage will affect most campus technology services.  Our planned date and time for this maintenance is Saturday, July 27th from 6:00am to 7:00pm.   There is no good time to shut down systems for maintenance, but we try to pick the lowest usage times twice a year, once in summer and once during winter break, to do this work.  We ask that you keep this in mind when planning any summer activity or class.

Affected systems include:

  • Email
  • CSUS Website
  • MySacState (The Portal)
  • Student, Faculty and Employee Centers
  • SacCT, (both the old and new learning management systems)
  • SacVault (Data Warehouse)
  • Internet Access and Wireless Access
  • NetApp file services (N:, P: & U: drives)
  • VMware infrastructure and virtual servers

 If you have any questions or concerns, please call the IRT Service Desk at 916.278.7337.

Status: Resolved

Down time start: Thursday, November 21st, 2013, 3:00 PM

System restore time: Thursday, November 21st, 2013, 5:00 PM

Microsoft experienced a network problem today from 2:20 p.m. – 3:30 p.m.  This caused intermittent connectivity issues which affected student email.  They have resolved the problem.  All incoming mail should have been queued and delivered.  If you have any further problems, please contact the IRT Service Desk at 916.278.87337.

Campus Systems Restored

Status: Resolved

Down time start: Wednesday, May 22nd, 2013, 3:30 AM

System restore time: Wednesday, May 22nd, 2013, 3:30 AM

Campus systems were unavailable for a period of time between 10:05 and 10:25 am today due to an issue with authentication, or login, services.  The root cause of the issue has been identified.  As you may know, the campus uses the Lightweight Active Directory Protocol (LDAP) as part of our authentication services.  Our campus load balancer, which is used to manage access to campus systems, uses the “ping” service to reach the LDAP servers.  A routine configuration change to an unrelated Windows server caused the ping service between these components to be disabled. As the configuration was not made to either the LDAP servers or the load balancer, we did not anticipate this occurring.  Once the issue was reported, we adjusted the configuration, which resolved the issue. This problem only affected MySacState and the services provided through it.  Desktop, mobile and other types of authentication services were available to all employees and students during this time. We will be reviewing this event to safeguards against such occurrences, including reaching out to Microsoft to see why this change impacted servers that were not explicitly included in it’s scope, and considering minimizing even minor configuration changes in critical times.

My Sac State and SacCT Restored

Status: Resolved

Down time start: Wednesday, May 22nd, 2013, 10:00 AM

System restore time: Wednesday, May 22nd, 2013, 10:30 AM

My Sac State, SacCT, and other CAS authenticated services are available. If you have any questions please contact the IRT Service Desk at 916.278.7337.

IE10 Problems with CMS and SacSend

Status: Resolved

Down time start: Friday, April 5th, 2013, 11:00 AM

System restore time: unknown

Some users are reporting a problem when IE10 us used with CMS or Sac Send.  In CMS, users report the “spinning wheel” that appears during the download of a screen continues after the screen is loaded.  In Sac Send, users report the email does not stop “sending”.  These problems are related to latest version of Internet Explorer – IE10.  As a work around, users can either use a different browser or revert to the previous version of Internet Explorer.   To revert back to IE9, please contact the Service Desk at 916.278.7337 between 8-5, M-F.

Campus Wireless Access

Status: Resolved

Down time start: Friday, October 4th, 2013, 11:00 AM

System restore time: unknown

On Friday morning, October 4, 2013 the certificate that validates your access to the campus wireless network will be upgraded to new and required security standards.  This update may result in your being asked to accept the new security certificate before you can proceed to access our campus wireless network.
If you wish to prepare in advance for this required change for wireless access, please simply go to http://www.csus.edu/irt/wireless/instructions.html and select "Automatic Setup". This will install the new certificate ahead of time, allowing you to not be affected by Friday's change. If you do not set up your device in advance, you can simply accept the certificate when prompted (e.g., click on Yes, OK, Accept) and you will then be able to use the campus wireless network. 
If you have any difficulties, please visit the wireless FAQs at http://www.csus.edu/irt/FAQ/internet-network-and-communications/Wireless-Internet or contact the IRT Service Desk at AIRC 2005 or 916.278.7337. As always, comments or questions can be referred at any time to itfeedback@csus.edu.
**Note: If you do not have administrative rights to your work computer that attaches to our wireless network you will likely not be able to accept the new certificate without assistance. Please check with your department IT resource or the IRT Service Desk for information on how to proceed.  
Certificates validate your access to campus IT servers over the campus network; by updating this certificate we are providing you with the most up to date security for protecting your private information. For the technically curious… What are Digital Certificates?  

Status: Informative

Down time start: Tuesday, November 12th, 2013, 5:30 AM

System restore time: Monday, November 18th, 2013, 1:00 AM

IRT will be performing planned security certificate maintenance on Tuesday, November 12, 2013 at 5:30 a.m.  and the weekend of November 15 and 16, 2013.  The current security certificate used by our campus-wide single sign-on service, is expiring on 11/15/13.  We expect the changes made will have no effect on use of central IT services, but have provided contact  information below in case of any issues.

What is a security Certificate, and why would I care?  A certificate is a standard security technology for establishing an encrypted link between a server and a client—typically a web server (website) and a browser; or a mail server and a mail client (e.g., Outlook).  It is there to keep others from “eavesdropping” – in other words from intercepting and seeing or using your data. 

When is the change, and what does it mean to me?  On Tuesday, November 12, 2013, at approximately 5:30 a.m. the certificate used by our campus-wide single sign-on service, SacAuth, will be renewed. Other Certificate changes will occur over the weekend, beginning Nov. 15th.  The SacAuth certificate renewal may have a critical effect on the ability of client systems (for instance Exchange eMail, library systems, Portal (My Sac State login), CMS login, etc.) to authenticate properly.  Therefore, systems owners both inside and outside IRT have been notified so that they can correctly install the new certificate to ensure smooth and continuous operation. We expect that system owners will install the new certificates and therefore the change will be transparent to users.  However, if you do see a message asking if you will accept a new certificate, simply accept the certificate when prompted (e.g., click on Yes, OK, Accept). If you experience a problem accessing an application or service during the week, please contact the service desk at (916) 278-7337.  If you have issues over the weekend of the 16th and 17th when the service desk is closed, please call (916) 278-7622.

If you have any questions about this change, please call the IRT Service Desk at 278-7337.  Any questions, concerns or other comments may be sent to ITfeedback@csus.edu.

CMS Outage System Wide

Status: Resolved

Down time start: Tuesday, July 16th, 2013, 9:00 AM

System restore time: Tuesday, July 16th, 2013, 10:00 AM

Beginning this morning around 9:00am all CMS applications (CFS, HR, SA, Student Center, Faculty Center, Employee Center) went down system wide due to a hardware error. A workaround was put in place, and access was back before 10:00am. The Chancellor’s office does not expect any further disruptions. If you have questions or concerns, please call the IRT Service Desk at 916.278.7337.

Phishing Attempt

Status: Resolved

Down time start: Tuesday, June 4th, 2013, 2:30 PM

System restore time: Wednesday, June 5th, 2013, 2:30 PM

Below is a phishing attempt that targeted the Sac State community.  We are aware of the attempt and have placed firewalls to block campus access to the phishing site. If you receive an email like the one below do not click any links and delete the message immediately. Please report all potential phishing emails to abuse@csus.edu or contact the IRT Service Desk at 916.278.7337. 

"From: " Sacramento State" <noreply@csus.edu>
Date: June 4, 2013, 1:38:31 PM PDT
To: Recipients <noreply@csus.edu>
Subject: CSUS Support_08090
Reply-To: <noreply@csus.edu>

Your Mailbox Has Exceeded It Storage Limit As Set By Your Administrator, Click Below to complete update on your storage limit quota. Access to this server is available from your location through the    Universal Resource Locator Click or Copy the below link to a browser and fill the required information's: http://csus.jimdo.com/

Please note that you have within 24 hours to complete this update. because you might lose access to your Email Account.

Sacramento State"

Phishing Attempt and Email Delay

Status: Resolved

Down time start: Saturday, June 8th, 2013, 5:00 PM

System restore time: Thursday, June 13th, 2013, 11:30 AM

Below is a phishing attempt that targeted the Sac State community on Saturday.  A number of accounts were compromised and used to produce large volumes of spam mail. As a result, a number of large service providers have temporarily “black listed” csus.edu as a source of spam and delivery of emails sent from Sac State accounts may be temporarily delayed until Sac State is cleared off of these black lists.

If you receive an email like the one below do not click any links and delete the message immediately. Please report all potential phishing emails to abuse@csus.edu or contact the IRT Service Desk at 916.278.7337. 

“From: Sacramento State University - Webmail Services [mailto:online.service@saclink.csus.edu]
Sent: Saturday, June 08, 2013 5:24 PM
To: Palmer, Teresa
Subject: 1 New Mail Message:

 You Have 1 New Important Mail Message,
Press The Link Below To View Message.

Press here to View Message

California State University, Sacramento - Webmail Services”

Updated Email Status

Date/Time: June 13, 2013, 11:30am

Email systems are now operating normally after the phishing attack last weekend

Updated Email Status

Date/Time: June 13, 2013, 11:30am

External email services have been reestablished with most email providers, with the exception of Yahoo.

Please refrain from sending bulk email.

Accounts compromised during the recent phishing campaign are being used to generate spam attacks on external addressees. The email team continues to address existing problems associated with the abuse of these accounts, and will continue to react to new issues as they arise.

Updated Email Status

Date/Time:June 13, 2013, 9:00am

Our internal email traffic is flowing as normal. Currently our external email send takes a little longer to process the external email but is working as expected. We should be back to normal speed by tomorrow.

Email Status

Date/Time:June 12, 2013, 5:00pm

The Sac State email system was the subject of a Phishing attack over the weekend. Some email accounts were compromised and this led to subsequent attacks. These attacks resulted in our campus email system being blocked by email providers on the Internet. This means that SacState was "black-listed" as an at-risk sender. Incoming and outgoing email was blocked, though internal email was not affected. Our status has improved since Monday and we expect to be fully removed from blocked lists soon.

We have taken corrective measures and are currently sending and receiving email as normal, however there might be occasional delays in sending email.

During a large scale phishing attack this weekend, a number of campus email account users provided account information which allowed hackers to use their CSUS email accounts to send out many spam messages. Because of the large amount of spam therefore originating from campus accounts, a number of external email providers have blocked email coming from the entire csus.edu 'domain'. The result is that some email sent from campus via external email provider accounts (e.g. Gmail, Hotmail, Yahoo mail) may experience a delay reaching destinations outside the university. Internal CSUS Outlook email will send and receive as normal. We are currently working with these external email providers to release outgoing email.

Update IE10

Status: Resolved

Down time start: Thursday, April 25th, 2013, 3:00 PM

System restore time: unknown

Update: Internet Explorer 10 (IE10) is currently not compatible with SacCT, CMS, or SacSend. If you have upgraded to IE10, please use an alternative Web Browser, such as Firefox or Safari for accessing these campus services. For more information on which browsers are currently compatible with campus services please visit our Browser Compatibility webpage. 

Status: Resolved

Down time start: Thursday, December 12th, 2013, 12:00 PM

System restore time: Thursday, December 12th, 2013, 12:08 PM

The voice mail system is currently unavailable.  We are working with the provider to get availability to voice mail restored.  (Restored at 12:08 pm)

Status: Informative

Down time start: Thursday, December 5th, 2013, 10:45 AM

System restore time: Thursday, December 5th, 2013, 5:00 PM

SacCT is currently responding slower than normal.  We are working on the issue and expect to restore normal system response times by 11:30 A.M. this morning. During this time, you may have to close your SacCT session and re-log into SacCT. We apologize for any inconvenience and we will update this page with more information as it becomes avaliable. 

Status: Resolved

Down time start: Thursday, December 5th, 2013, 9:30 AM

System restore time: Thursday, December 5th, 2013, 12:15 PM

CFS (Common Financial System) is currently live and avaliable. 

The production CFS database and application services are unavailable at this time. IRT is aware of the outage and in contact with the Chancellor's Office to resolve the issue. The next status update will be sent at 12:00 PM, or earlier if resolved. 

SacCT System Outage

Status: Resolved

Down time start: Wednesday, August 28th, 2013, 12:01 AM

System restore time: Wednesday, August 28th, 2013, 5:00 AM

SacCT will be down this Wednesday, Aug 28, between 12:01am – 5:00am in order to make a change that will improve SacCT performance before the beginning of the term.

Campus Network Unavailable

Status: Resolved

Down time start: Wednesday, May 8th, 2013, 4:00 AM

System restore time: Wednesday, May 8th, 2013, 5:30 AM

The  campus network will be unavailable from 4:00am until 4:30 am Wednesday morning, May 8, 2013, for maintenance. During the outage Wireless, VPN, ResHalls and ECS will be affected.

SacCT is Not Compatible with IE10

Status: Unresolved

Down time start: Monday, April 8th, 2013, 8:00 AM

System restore time: unknown

Internet Explorer 10 (IE10) is currently not compatible with SacCT (Powered by Blackboard). If you have upgraded to IE10, please use an alternative Web Browser, such as Firefox or Safari for accessing SacCT.

You may also choose to uninstall IE10. To uninstall IE10: 

  • To uninstall IE10, go to the Control Panel and click on Programs and Features.
  • On the left side click View Installed updates. (Note: IE10 is not listed under programs. It is listed under updates.)
  • Scroll down and double click IE10 Update.
  • This will require a computer restart. It will remove IE10 and get you get you back to IE9.

For questions or additional support, please contact the IRT Service Desk at 916.278.7337, between 8:00am - 5:00pm, Monday - Friday. 

Wireless Upgrade

Status: Resolved

Down time start: Thursday, March 28th, 2013, 7:00 PM

System restore time: Thursday, March 28th, 2013, 10:00 PM

There will be a brief 5-10 minute interruption of internet service between 7 and 7:30pm, and intermittent 5-10 minute interruptions of wireless services on campus from 8 pm to 10 pm today, March 28th as we upgrade the internet and campus wireless network.  For questions or concerns, please contact the service desk at 87337.