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Available SacCT is Available

The SacCT working normally

Issue Lifecycle: Resolved

Down time start: Wednesday, April 30th, 2014, 9:30 AM

System restore time: Wednesday, April 30th, 2014, 10:00 PM

A problem with a new piece of software within SacCT (Blackboard) caused outages yesterday in several CSU’s, including Sacramento State.  Students and Faculty using Blackboard were impacted several times during the day and evening.  The problem has now been fixed, and we do not expect further outages.

The specific problem was a Blackboard building block (Plugin) that uses a Blackboard cloud service.  The building block has been disabled until Blackboard has fixed the problem.

All users of SacCT were impacted from 4:30 to 9:30 PM.

SacCT Maintenance

Issue Lifecycle: Informative

Down time start: Friday, January 17th, 2014, 4:00 AM

System restore time: Friday, January 17th, 2014, 6:00 AM

SacCT will be down for part or all of the time between 4 am and 6 am on Thrusday morning, Jan. 17th, while updates are installed.

SacCT is Experiencing Difficulty

Issue Lifecycle: Resolved

Down time start: Monday, December 16th, 2013, 5:45 PM

System restore time: Monday, December 16th, 2013, 8:30 PM

On Monday night, SacCT experienced a slowdown that caused severe delays in response time for end users.  As soon as we became aware of the issue, IRT restarted SacCT related systems in succession to restore normal operations while avoiding a complete shutdown of SacCT.  Although we had prepared for an increased workload due to finals, we are investigating whether this slowdown might have been caused by the increased volume of users.  We are currently working with the vender to learn more and resolve the root cause of the issue. We will continue to monitor the SacCT systems for unusual activity in order to reduce the likelihood of problems, especially during this week of finals. 

As usual we will continue to provide information about all IRT systems on this page as it becomes available.

Updated: Tuesday, December 17, 2013, 3:30pm

Campus Systems Restored

Issue Lifecycle: Resolved

Down time start: Wednesday, May 22nd, 2013, 3:30 AM

System restore time: Wednesday, May 22nd, 2013, 3:30 AM

Campus systems were unavailable for a period of time between 10:05 and 10:25 am today due to an issue with authentication, or login, services.  The root cause of the issue has been identified.  As you may know, the campus uses the Lightweight Active Directory Protocol (LDAP) as part of our authentication services.  Our campus load balancer, which is used to manage access to campus systems, uses the “ping” service to reach the LDAP servers.  A routine configuration change to an unrelated Windows server caused the ping service between these components to be disabled. As the configuration was not made to either the LDAP servers or the load balancer, we did not anticipate this occurring.  Once the issue was reported, we adjusted the configuration, which resolved the issue. This problem only affected MySacState and the services provided through it.  Desktop, mobile and other types of authentication services were available to all employees and students during this time. We will be reviewing this event to safeguards against such occurrences, including reaching out to Microsoft to see why this change impacted servers that were not explicitly included in it’s scope, and considering minimizing even minor configuration changes in critical times.

My Sac State and SacCT Restored

Issue Lifecycle: Resolved

Down time start: Wednesday, May 22nd, 2013, 10:00 AM

System restore time: Wednesday, May 22nd, 2013, 10:30 AM

My Sac State, SacCT, and other CAS authenticated services are available. If you have any questions please contact the IRT Service Desk at 916.278.7337.

SacCT Responding Slowly

Issue Lifecycle: Informative

Down time start: Thursday, December 5th, 2013, 10:45 AM

System restore time: Thursday, December 5th, 2013, 5:00 PM

SacCT is currently responding slower than normal.  We are working on the issue and expect to restore normal system response times by 11:30 A.M. this morning. During this time, you may have to close your SacCT session and re-log into SacCT. We apologize for any inconvenience and we will update this page with more information as it becomes avaliable. 

SacCT System Outage

Issue Lifecycle: Resolved

Down time start: Wednesday, August 28th, 2013, 12:01 AM

System restore time: Wednesday, August 28th, 2013, 5:00 AM

SacCT will be down this Wednesday, Aug 28, between 12:01am – 5:00am in order to make a change that will improve SacCT performance before the beginning of the term.

SacCT is Not Compatible with IE10

Issue Lifecycle: Unresolved

Down time start: Monday, April 8th, 2013, 8:00 AM

System restore time: unknown

Internet Explorer 10 (IE10) is currently not compatible with SacCT (Powered by Blackboard). If you have upgraded to IE10, please use an alternative Web Browser, such as Firefox or Safari for accessing SacCT.

You may also choose to uninstall IE10. To uninstall IE10: 

  • To uninstall IE10, go to the Control Panel and click on Programs and Features.
  • On the left side click View Installed updates. (Note: IE10 is not listed under programs. It is listed under updates.)
  • Scroll down and double click IE10 Update.
  • This will require a computer restart. It will remove IE10 and get you get you back to IE9.

For questions or additional support, please contact the IRT Service Desk at 916.278.7337, between 8:00am - 5:00pm, Monday - Friday.