Tech Gets Central: New IRT Solutions


Hornet Family! When your Outlook doesn’t have an Outlook, your software is making your day harder, or your ________ fill in the blank is not booting up, you need help, preferably stat. Starting Spring 2017, your IRT team has you covered with a new service experience. The dust is settling on recent moves to align the Student Technology Center (STC) and the Technology Learning Center (TLC) with the IRT Service Desk in AIRC 2005. These moves have one goal – to make sure you only have one name to remember for service, training and support: IRT’s new #techcentral. 

“We’ve been exploring ways to upgrade and improve the technology services, training and support that we provide to our valued faculty, students and staff. Supported by campus feedback, we’ve combined our service centers – the TLC, STC and the IRT Service Desk – into #techcentral – similar to Apple’s Genius Bar model. This collaborative approach is focused on meeting your needs and exceeding your expectations: one location, one point of contact, with the goal of providing solutions in one visit,” said Christine Miller, interim IRT Vice President and Chief Information Officer.

In addition, IRT launched a new website experience with an intuitive, google analytics-based layout (like frequently searched services such as printing, or password resets or wireless) to help you find what you’re looking for fast, and a new Live Chat feature to connect you to real-time online help.

Miller added: "We hear you, and we continually test, focus group and secret-shop ourselves and our processes with you in mind. We are excited to take this new approach to help transform how we support our Hornet Family. It will help us to not just solve IT issues, but to deliver leading-edge solutions that support the future of how our campus community wants to teach, learn and work."

Solutions are only a walk, call or click away at #techcentral!

AIRC 2005 | 916.278.7337 | 

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Published: 02/08/17