the forefront of campus information
do I park?" "Where's the bathroom?" "Can I bring
my horse onto campus?"
The good-natured men and women who serve as CSUS information employees
have heard it all, from the mundane to the unusual.
Shirley Vicari, assistant to the director in university telecommunications
services, which answers calls to campus operators, says the friendly
folks helping the community are very important. "They are on
the information frontlines, so to speak." Vicari says the employees
performing these jobs are the first impression many visitors receive
of the school.
Among the dozen or so people who greet visitors is Carmen Gonzalez
in the visitors' center, which is run by university affairs. She
spends 40 hours per week helping the people who walk into Sacramento
University transportation and parking services' Freddy Orozco in
the drive-up information booths assists those who come onto campus
via the north and south entrances. Sukhdeep Sandher of university
telecommunications services answers the operator line. And Kosaku
Yui of the information desk helps the students and visitors with
questions in the University Union.
But although they are all CSUS employees dealing in information,
they each handle different aspects of the campus.
Most people wander into Sacramento Hall looking for admissions and
records or have academic counseling appointments. Gonzalez smiles
and says one of the most common questions is "Where's the bathroom?"
For Orozco, most people entering campus at the J Street north entrance
are generally looking for visitor parking or access to particular
buildings-from Alpine Hall to Eureka Hall. Sandher says most people
phone to ask about financial aid or school transcripts. And Yui
receives most questions from visitors or students searching for
a specific event in the Union, although he says many people ask
about the location of other buildings or the copy graphics center.
The folks on the frontlines of information have had their atypical
moments. The most unusual encounter Gonzalez remembers was with
a woman who came into the building to find a Sacramento city parking
permit. Gonzalez says she still isn't quite sure if the confused
woman was looking for the junior college or the city government.
Orozco recalls being amused when a driver at asked if she could
make a right turn at an intersection ahead, an intersection clearly
marked with "No Right Turn" signs and a gate barring the
way. He says the woman was good-natured when he pointed out her
Vicari says the operator line used to receive numerous phone calls
for "Sac Skate." Just recently, she says, someone asked
if he could bring his horse onto campus. "We told him it probably
wouldn't be a good idea." And Yui says someone phoned the information
desk and asked, "Are there any events happening on campus?"
Yui asked him to be more specific, but the caller was satisfied
with any event.
The information employees agree they each feel lucky to have University
jobs. Gonzalez is a CSUS business alum who spent a short time working
off campus after she graduated in 2000. "I missed working for
the University," she says. Orozco, a Humboldt State alumnus,
says he too likes CSUS and is thinking about enrolling in some classes.
Sandher, a civil engineering student says he feels good helping
people on campus. Yui is an art and philosophy student at CSUS who
enjoys talking with students and visitors, no matter what the topic.
"Some people have just come up to the desk and waxed philosophic
or talked about Jerry Garcia."