Top header graphic with link to CSUS Home Page california state university, sacramento
Header Graphic
sac state homeadvancementpublic affairs
 
 Search Sacramento
 State website

  Sacramento State
  main news page


media resources graphic
   news releases
   news and events
     archive

   facts & stats
   experts guide
   image downloads
   news by e-mail
   contact news
     services staff

   submit news
     & events

   feedback

publications graphic
   Sac State Magazine
   Sacramento State
     Bulletin

   Newslink
   Sacramento State
     Catalog


calendars graphic
   events this month
   search events
   academic
   athletics
   commencement

additional news graphic
   Capital Public Radio
   alumni association
   crime alerts
   construction
   CSU Newsline

visitors resources graphic
   visitor relations
   commencement
   Sacramento State
     ticket office

   campus directory
   campus tours

Sacramento State News - California State University, Sacramento
December 10, 2007

Campus dispatchers—always on the job

Valerie Kessler is one of eight campus police dispatchers. Valerie Kessler is one of eight campus police dispatchers.

Windows Media PlayerView video (Windows Media Player)
Quicktime VideoView video (QuickTime)

On Christmas day, a majority of the campus community will be anywhere except at the University. However, there are a few exceptions.

“Campus dispatchers are on campus seven days a week, 24 hours a day, 365 days a year,” says Katerina Donato-Weinstein, a records/dispatch supervisor in Public Safety. “The dispatchers are the ‘ears’ for the campus police officers. We have to get important safety information for the officers so they can get an accurate assessment and respond appropriately to any given situation.”

Dispatcher duties also include monitoring alarms, answering emergency as well as non-emergency calls, monitoring police radio traffic and dispatch officers, and assisting visitors and the campus community at the front counter. On average, there are two dispatchers on staff during an eight-hour shift.

Campus police officer Tony Tabadisto reiterated the sense of teamwork between the dispatchers and the officers. “The dispatchers are extremely valuable to the police officers,” Tabadisto says. “When police officers do vehicle stops, the dispatchers check the database to see if the drivers have criminal records. If the dispatchers weren’t here, we’d be out there with no backup.”

Donato-Weinstein says the calls the dispatchers receive most often are people either getting locked out of their cars or out of their offices. “The officers can usually get car doors opened without having to call in a third party,” she says.

In addition to the police officers, the University employs campus safety officers to patrol the University. “They’re there just to check out situations. They don’t approach subjects. They can give us and the officers another perspective of the situation, since they’re on scene,” Donato-Weinstein says. About 80 percent of the campus safety officers are criminal justice majors at the University.

When asked what her most memorable moment was as a campus dispatcher, Donato-Weinstein recalls a nervous student walking to her car in the early evening. “She called our office because she felt uneasy walking to her car. One of the dispatchers, Loretta Cuevas, stayed on the phone with her until she reached her car safely.

“The student called back later to express her gratitude. It was a great call to receive, and I was very proud of Loretta for providing excellent customer service.”

At this time of year, the dispatchers also get calls from people with dead car batteries. “When daylight saving time ends, we get about 2-3 people calling a day with dead batteries because they forgot to turn their lights off,” Donato-Weinstein says. The dispatch office is equipped with a battery pack to jump-start cars.

For more information, contact Public Safety at 278-6851 or visit www.csus.edu/police/index.stm.

 

Bottom bar graphic back to top


California State University, Sacramento • Public Affairs
6000 J Street • Sacramento, CA 95819-6026 • (916) 278-6156 • infodesk@csus.edu