Information Technology Support

Request IT Support

Submit an IRT service ticket for the following issues:

  • CMS access
  • Saclink requests
  • password management
  • data warehouse
  • update directory listing
  • phone issues
  • classroom issues
  • wireless issues
  • SacCT
  • scan exams
  • scan course evaluations

Submit an NSM service ticket for all other requests including:

  • desktop and laptop support
  • printer support
  • software installation
  • instructional lab set up
  • email issues

Check on the status of a service ticket

How to use the IT service ticket system

Information technology support in the College of Natural Sciences and Mathematics is provided by several units: departmental technicians, the NSM IT Consultant, the SSIS ITConsultant (for Geography) and IRT.  For all service requests to IRT or the NSM IT Consultant, please use the IT service ticket system. 

  1. Use the list in the box to the right to decide whether to submit a service ticket to IRT or to NSM.
  2. When describing the nature of the problem/request, include the urgency by using the descriptors, high, medium and low.
  3. Once the ticket is submitted, an email message will be sent to you indicating that the service ticket has been received by IRT.  (NSM service tickets receive the same message, but will be routed to the college IT Consultant).
  4. Use the link in the box to the right to check the status of the service ticket.
  5. You will receive an email when the ticket has been resolved.