Frequently Asked Questions
What is
OneCard?
Can I lend my
OneCard to my friend to use?
Does OneCard
cost anything?
What do I do
if my OneCard is stolen or lost?
I hate my
picture. Can I have another one made?
What should I
do if my OneCard does not work?
What are your
office hours?
Why do I not
have $5.00 on my OneCard at the beginning of the semester?
What happens
to my old card after my replacement is issued?
What happens
if my OneCard is damaged?
I am a new
student. When can I get my OneCard?
What will the OneCard allow me
to do?
Will my OneCard
have my social security number printed on it?
-
-
-
-
Your personal student identification card at the California State
University, Sacramento campus.
- Allows access to
all the services offered by the campus library.
-
Allows access on all RT, Light Rail and e-tran with your Sac
State OneCard placed in the plastic sleeve with commuter sticker
adhered to the front of the sleeve. This is the only way RT will
accept it.
- Allows you to
print in all the computer labs on campus that use PrintSmart.
-
It is not transferable under any condition and may not be used
by anyone else.
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Can I lend my OneCard to my
friend to use?
If OneCard is lent to
another individual other than the cardholder, the individual
whose identity is represented on the card assumes all financial
and/or criminal liability for the card's misuse. You should
report all misuse of OneCard.
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Does OneCard cost anything?
Yes. The one-time fee for
your initial
card it is $9.00. The replacement fee for lost or stolen cards is
$13.00.
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What do I do if my OneCard is stolen or lost?
If your card is lost or
stolen report it to Sac State OneCard Center immediately. If your
OneCard is linked to a Wells Fargo checking account, you must notify
BOTH the Sac State OneCard Center and Wells Fargo.
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I hate my picture.
Can I have another one made?
Retakes, once the card
is printed, are not allowed unless the picture is unusable due to
closed eyes or other similar problems. If you really must have
another ID picture made, a replacement can be obtained if you turn
in your old card the fee is $9.00 otherwise its the normal
replacement fee of $13.00.
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What should I do if my OneCard does not work?
If for any reason your
OneCard does not work, bring it to the OneCard Center so that we can
evaluate the problem and fix it.
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What are your office hours?
The
OneCard Center hours are:
Summer:
Monday - Friday
8:00 a.m. - 3:45 p.m.
Fall:
Monday - Tuesday
8:00 a.m. - 5:00 p.m.
Wednesday - Friday
8:00 a.m. - 4:00 p.m.
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Why do I not have $5.00 on my OneCard at the beginning of the
semester?
At the beginning of each
semester all regularly enrolled students who have paid
their
fees receive
100 free prints at all University PrintSmart labs. (CCE and ELI
Students not applicable). That is equal to
$5.00 in your PrintSmart account which is only viewable at a
PrintSmart print release station. Once your 100 free prints is used
up you will need to deposit money to your Hornet Bucks account to continue to
print in the labs.
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What happens to my old card after my replacement is issued?
Your old card becomes
void automatically so if you find your old card destroy it so that
you don't confuse the two cards.
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What happens if my OneCard is damaged?
The OneCard should be
treated with care. Stickers, holes, creases, worn magnetic stripes
etc. will render the card inoperable. The Card should not be left in
direct sunlight or on a radiator, and should be kept away from
magnetic fields and other bankcards, which contain magnetic stripes.
These simple precautions will protect the card and its value.
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I am a new student.
When can I get my OneCard?
You can
receive your card at new student orientation or once you have
registered for classes. It is recommended that you get your card
before school starts because the lines are generally longer during
the first two weeks of school.
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What will the OneCard allow me to do?
The OneCard is your
student ID, your library card, it allows you to ride RT, Light rail
and
e-tran
with the OneCard placed in the plastic sleeve with commuter
sticker adhered to the front of the sleeve. This is the only way RT
will accept it. You need it to print from all computer labs using
PrintSmart and when you deposit money into your Hornet Bucks account you
can use it as cash at most eateries and the bookstore on campus.
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Will
my OneCard have my social security number printed on it?
No, for security reasons
you social security number is not printed on your OneCard.
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