SACRAMENTO STATE
Photocopy & Technical Support
Customer Service Survey
1. Please list your Photocopy Machine Number and Location:
2. Please list your Technicians name (if known):
3. How often you use your photocopier?
Daily
Once/week or more
Other
4. Overall, how satisfied are you with the service that you receive from Photocopy and Technical Support?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
5. What recommendations would you offer for improving our service?
6. What is the normal response time for a service call?
7. Is the technician professional and courteous? Please explain.