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SacCT: FREQUENTLY ASKED QUESTIONS for FACULTY

New Users

Getting Started

Announcements

Assignments

Course Content Management

Discussions

Grade Center

Mail and Notifications

Tests, Surveys and Pools

Training Resources


Answers


New Users

How do I login to SacCT?
You may login through the SacCT website (http://www.csus.edu/sacct/) . Click the SacCT Login button and enter your saclink username and password. You may also access SacCT courses from the MySacState Portal (https://my.csus.edu/). Upon logging in with your Saclink username and password, locate the box labeled SacCT (Blackboard) which will list your course list.


Getting Started

How can I setup a course in SacCT?
Use the Self Service online tool (http://selfservice.csus.edu/) to activate your courses and enroll students every semester. Please refer to the Self-Service Tutorial for details and steps.
 
I logged into SacCT for the first time, what are these courses labeled Unavailable for?
Courses labeled as Unavailable are courses that were migrated over from WebCT into SacCT for all instructors (for terms Fall 2011 and forward).  They are unavailable, not active and not visible to students. You can use these courses to copy content from a previous semester into a newly activated course.
 
How do I add students to my course?
After an instructor activates his/her SacCT courses in Self Service, instructors will see the Select Course(s) for Enrollment section where they can select the courses to which they wish to enroll students.   Please refer to the Self-Service Tutorial for more details.
 
How do I provide a student(s) that added late to my course, access to SacCT course materials?
It may take up to 24 hours for a student(s) that registered late for your course to be able to access SacCT course materials. If you would like to provide them immediate access to the course, you can add them manually through the Users page of the course.
  1. From the Control Panel menu on left hand side of course, locate and click on Users and Groups. Select Users.
  2. On the top of page, click on Find Users to Enroll.
  3. If you have the students saclink username (i.e sac12345 or xyz123) enter it into the Username field.
  4. If you do not have the student's saclink username, click the Browse button
    1. A Users window will open. From the first drop down, select Last Name, from the second drop down select Equal to, and type in the student's last name in the blank box. Click Go button.
    2. A list of users matching the last name you entered will display. Locate the user's name and select the checkbox to the left of user's name. Click Submit.
  5. Back on the Enroll Users section, select a role (i.e. Student)
  6. Enrollment Availability should by default be set to Yes
  7. Click Submit
How can I download a roster from my SacCT course?
You can download a list of users from your SacCT course through the course grade center. Follow these steps:
  1. From the Control Panel Menu, click on Grade Center. Select the second option, labeled Full Grade Center.
  2. On the far right hand corner, locate Work Offline. Hover your mouse over it then click on Download.
  3. In the Data section, select the option User Information Only. Click Submit.
  4. On the next page, click on Download to save document on your computer.

How can I manually add someone to my course?
A user such as a TA, co-instructor or other Sac State user can be enrolled into a SacCT course by following these steps:
  1. In your course locate the Control Panel menu, on left
  2. Select Users and Groups section
  3. Click Users
  4. On the Users page, click Find Users to Enroll
  5. If you have the user's saclink username (i.e sac12345 or xyz123) enter it into the Username field.
  6. If you do not have the user's saclink username, click the Browse button
    1. A Users window will open. From the first drop down, select Last Name, from the second drop down select Equal to, and type in the student's last name in the blank box. Click Go button.
    2. A list of users matching the last name you entered will display. Locate the user's name and select the checkbox to the left of user's name. Click Submit.
  7. Back on the Enroll Users section, select a role (i.e. Teaching Assistant, Course Builder, Student)
  8. Enrollment Availability should by default be set to Yes
  9. Click Submit

How can I move the courses that I am currently teaching to the top of the My Course List?
  1. Once you log in, click My SacCT or Courses.
  2. Hover your mouse over the My Courses module and click the gear icon to the right of it.
  3. Locate the Edit Course List section.
  4. Hover your mouse over the name of the course.
  5. Click and drag the name of the course to the top of the list, and then release the name.
How can I hide my courses in My Course List?
  1. Click My SacCT or Courses on the top of the page.
  2. Hover your mouse over the name labeled Course List.
  3. Select the gear icon on the right of it.
  4. You have the option to Group by Term or Edit Course List.
  5. To Group by Term, click the box next to it.
  6. Under the Select All/Unselect All, unchecked the box you want to hide from your view.
  7. Click Submit to save your work.
  8. The other option to hide your courses is to go to the Edit Course List section.
  9. In the Select All/Unselect All column, checked the boxes next to course name in which you do not want to see visible in your My Course List.
  10. Click Submit to save your work.
How to log in to the Blackboard Mobile Learn app?
  1. Open the Mobile Learn app on your mobile device (smartphone or tablet). Note: If you do not have the app, you can download it from iTunes or Google Play Store.
  2. In the search bar, type California State University, Sacramento.
  3. Select our University and the SacCT login page appears.
  4. Login with your Saclink ID and password to access your courses.
If a student has dropped my course, do I have to manually un-enroll the student from SacCT?
Yes, you will need to remove the student manually if they dropped the course. You can remove them from the course through the SacCT Users page.
  1. From the Control Panel menu on left hand side of course, click on Users and Groups. Click Users.
  2. Select the checkbox next to the student’s name which you want to remove from the course.
  3. Click the Remove Users from Course button on top or bottom left of page.
  4. At the confirmation prompt, click OK to confirm removal.

What are the different Course Roles in SacCT?

Teaching Assistant or co teachers- they have access to everything in the course. The only limitation is that they cannot delete an instructor from the course.

Grader- they have access to view content and grade items such as tests and discussion board posts.

Guest- this role should not be used as it does not currently provide access to course materials. Instead, add a "guest" using the student role or course builder role. In addition, you can use Adaptive Release criteria to limit even further what the "guest" in your course may see.

Course Builder-  can manage the course but does not have access to student grades.

For more information, please visit the  website Course Roles for further details.


Announcements

How to create an announcement?
To create an Announcement in SacCT follow these steps:
  1. From course menu, click the Add icon and select Tool link.
  2. Give it a name and change the Type to Announcements.
  3. Click the box next to Available to Users.
  4. Click Submit.
  5. Click the new Announcement link that you just created.
  6. From the top action bar, click Create Announcement.
  7. Enter the title of the announcement and message.
  8. You have the option to set the date restriction.
  9. Click Submit to save.
I sent an email to my students through the Send Email or Announcement tool in SacCT but the email "do-not-reply@irt.csus.edu" displays next to my email address. Can students still reply back to me?
Yes, please advise them to ignore the "do-not-reply@irt.csus.edu" email address and reply as they normally would.


Assignments

How can I create an online assignment for students to turn in through my SacCT course?
To create an Assignment in SacCT follow these steps:
  1. From course menu, click the Add icon and select Content Area, name it Assignments
  2. Open your new Assignments content area
  3. From the top action bar, locate the Assessments option and select Assignment. The Create Assignment window will display
  4. Enter your Assignment settings: name, question and/or instructions, attach any relevant files, enter the points possible
  5. Add the date availability for the assignment (start and end dates and times)
  6. Enter a Due Date to allow the system to mark any Late assignments
  7. For Recipients , select All Students individually
  8. Click Submit to Save
How do I grade assignments students have submitted via SacCT?
You can view and grade submitted assignments from the Grade Center, Needs Grading section.
  1. From Control Panel, locate and click the Grade Center Option
  2. Click the Needs Grading option, the page will display Assignments and other items that are ready for grading.
  3. Click the student's name to open their assignment attempt.
  4. On the Grade Assignment page, the students paper/text will display on the left panel. Review and add comments as necessary.
  5. On the right panel, enter a grade in the Attempt box and feedback in the Grader Feedback box.
  6. Click the Submit button on bottom right to save grade and move to the next student attempt.

Please refer to the Create Assignments Blackboard page for further details about creating assignments and Inline Grading.

How do I change assignment Availability Dates and Due Dates?
You can change assignment dates easily from the place where you have the link to the assignment.
  1. Find the assignment link for students in your course.
  2. Click the drop-down arrow next to the assignment name.
  3. Select Edit.
  4. Under the Due Dates section, make changes to the date and time.
  5. Scroll down to the Availability section. Make changes to the ‘Display After’ and  ‘Display until’ dates and times.
  6. Click Submit to save.

Course Content Management

I activated my course in SacCT, but none of my content is there. How can I get all my content copied into my course?
The Course Copy function from a SacCT course can be used to copy content into a new course shell.  Please refer to Part B of the Self Service 9.1 Tutorial for details.
 
Why are there duplicate links on my Course Menu? (i.e. Course Content and Content, etc.)
The Course Menu for a course that has been migrated from WebCT into SacCT will contain the standard new course navigation links (Home Page, Information, Content, Discussions, Groups, Tools, and Help) and the converted navigation links (all course menu links from your course as they were on WebCT). Thus, you may see duplication of some menu links.

Review your course menu links and remove and/or hide any links you will not be using. For example, you may not need the duplicate Content link from the new course navigation, since your Course Content link will contain your main content. Please verify each area by opening menu links before deleting.
 
How do I add files, folders, and other content to my course?
Folders, documents, links and other materials are added to a content area in a course. Most courses will have a general content area labeled Content or Course Content where course materials can be added. Use the Action Bar at top of content area to select the type of content you would like to add.  Please refer to the SacCT Quick Start handout for details about adding content.
 
How can I edit settings, move, copy or delete a file or folder I have already added to my course?
When you add a folder or file to a course, a new link with its corresponding icon and text name is created. At the right of the link name, you will have access to an Action Link (grey arrow). Upon clicking the action link, a menu will display the Edit, Move, Copy, and Delete options.
  • Edit - make changes to the link name, color, select a different file, add a description and control visibility of link.
  • Move - use this option to move folders, files, items, and other content to another folder or another course. Please note:  You cannot move course tools such as assignments and discussions to another course.
  • Copy – use this option to copy folder, files, items, web links, into another folder or another course.
  • Delete – use to remove links to files, folders, items, web links, from a content area. Please note:  When you delete a link to a file, only the link is removed, because the file is still available from the Files area of your course.
I added a document to my course and I need to make some changes. Can I edit the document from my course?
No.  Files such as word documents, power point presentations, PDF’s, etc must be edited outside of SacCT in their native format (i.e. a word document from a word processor, etc.). Once you have made your changes, save the document and upload it to your course again.
 
How do I change my course homepage?
To change the home page of a course follow these steps:
  1. From the Control Panel menu, select Customization
  2. Click the Teaching Style option
  3. Locate the section labeled Select Course Entry Point
  4. Choose the page you would like to use from the Entry Point drop down menu
  5. Click Submit

Please Note: In order for an option to be available from the Entry Point drop down menu, it has to be visible on your course menu, and in the case of content items, they must contain some content.
 
How can I view my course as a student?
The new Student Preview function in SacCT allows you to experience your course(s) as your students would. This function replaces the “Test Student” account you may have created in the past. You do not need to create a separate test student account. See the new document: Student Preview Mode (PDF).

When I click the Help link on my course menu, it gave me an error message. How can I change it to display the correct website to my students?
  1. Hover your mouse over the Help link and click the drop-down arrow next to it.
  2. Click Web Link.
  3. In the URL box, replace the link with https://en-us.help.blackboard.com/Learn/9.1_2014_04/Student
  4. Click Submit.

My banner is missing in my course. How can I upload it back?
There are two ways you can upload your banner image :
  1. On the left hand side under the Control Panel, click Customization.
  2. Click Teaching Style.
  3. Scroll all the way down to the Select Banner section.
  4. If the banner you want is still there, simply just click Submit to upload it again. If not, click Browse My Computer to select a banner then click on Submit.
     
    OR
  1. On the Course Menu, select the link you are missing a banner.
  2. Next to the name, click the drop down arrow.
  3. Click Page Banner.
  4. Click Use Default Banner.
  5. Click Submit.

Discussions

Is there an easy way to view all discussion board threads on one page?
Use the Collect option to gather selected discussion board posts onto one page that you can view or print.
  1. Open the Discussion Board from your Course Menu or Control Panel - Course Tools
  2. Click the Forum name to open and view the discussion threads
  3. Click the Tree View option on top right to display full discussion threads
  4. Locate the checkbox on top left handside column
  5. Click checkbox to select all threads/posts
  6. Click the Collect button
  7. The Collection page will display all disussion threads 
  8. Use the Sort by option to sort by author's last name, subject, date of last post, etc.
  9. A Print Preview option is also available on top left of page to print out collection
 
 
How do I grade student discussion board posts?
  1. Open the Discussion Board
  2. Open the Forum you would like to grade
  3. Click the Grade Forum option at top of page
  4. The Grade Discussion Forum User page will list the student name, the number of posts they have added to the forum
  5. Click the Grade button on right of the first student you want to grade
  6. On the Grade Discussion Forum page the student's post will display
  7. Click Edit Grade on right hand side menu under Forum Grade section
  8. Enter a point value in the Current Grade Value Box
  9. Optionally type in feedback for the student or grading notes for you
  10. Click Save Grade
How can I re-open a discussion board forum to a specific student or group of students?
You can open a discussion forum to a specific student or group of students by following these steps:
  1. From the Course Menu, click on Discussions.
  2. Click on the drop down arrow to the right of Forum name and select Manage.
  3. Select the checkbox to the right of the students that you would like to restrict access to the forum
  4. Hover your mouse over Edit Role and change it to either Reader or Blocked.
  5. Leave students that will need access to the forum, as participants
  6. Click on OK on the bottom right hand corner.
  7. After you changed the students' role, you will now have to select a new display date and due date.
  8. Next to the same forum, click on the drop down arrow to Edit.
  9. In the Forum Availability section, select a new date and time.
  10. Click on Submit.

I have groups setup in my course; how can I provide each group with their own discussion area?
You need to edit each group and select the Discussion Board as one of the available tools for each group.
  1. From the Control Panel menu, point to Users and Groups
  2. Click the Groups link, the Groups page will display
  3. Click the grey drop down arrow to the right of a group’s name. Select the Edit option.
  4. The Edit Group Page will display
  5. Under Tool Availability, select the checkbox next to Discussion Board
  6. Click Submit to save changes.
  7. Repeat steps for the remaining groups
  8.  

    Alternately you can enable/disable the discussion board tool or any other tool for each group from the All Groups Tab on the Groups page. See instructions on Blackboard Groups Page.

    Each Group Discussion Board will contain by default, a Forum titled as the group (i.e. Group 1), which students can use to post to. Please refer to the handout SacCT Group Discussion Board for details.

My Discussion Board contains forums copied from another course. They are displaying old student posts. How do I delete these old posts?
To delete discussion entries (student posts) from previous semesters follow these steps:
  1. Open the Discussion Board (either from your course menu or under Control Panel – Course Tools)
  2. Forums will be listed
  3. Open a Forum, click on its name. All posts for the forum will display. 
  4. Locate the checkbox on top left handside column
  5. Click checkbox to select all posts
  6. Click the Delete button (Top or bottom of page)
  7. Click OK at prompt to confirm deletion


Grade Center

Where can I locate the grade book to add student grades?
From the Control Panel menu , click the Grade Center option.  You can select one of the views available for the Grade Center:  Needs Grading, Full Grade Center, Assignments, and Tests. To view all available columns for any type of assignment, test, discussion, etc, open the Full Grade Center. To only view columns associated with an assignment or test click the Assignments or the Tests view.

To enter grades, simply locate the column, click on a cell and type in a value and hit the enter key on your keyboard to move to the next cell.

I have several assignments students submit in class. How can I add these assignments to my grade center?
You can add any number of manual columns to the Grade Center.
  1. Open the Full Grade Center
  2. Locate and click the Create Column option at top
  3. Enter a Column Name and Grade Center Name
  4. Select a Primary Display option (i.e. Score for columns with a numeric point value)
  5. Enter the Points Possible
  6. Add a Due Date (optional, serves as a label)
  7. Under the Options section, choose whether you want to make column visible to students, etc.
  8. Click Submit to save 
How can students view their Grades?
Students can view their grades from the My Grades icon from the Global Navigation menu.
  1. Open the Global Navigation menu
  2. Click the My Grades icon
For more information on grades, please refer to the My Grades Blackboard page.
  Students can also view their grades from a specific course through the My Grades tool on the course menu.  To make the My Grades tool available to students follow these steps:
 
  1. From the Course Menu, click the Add icon
  2. Click the Tool Link option
  3. In the Name field type in My Grades
  4. From the Type drop down menu, locate and select My Grades
  5. Click the checkbox next to Available to Users to make the link visible to students
  6. Click Submit
My Grade Center is a mess. How can I organize all the columns? You can organize the Grade Center by reorganizing columns, hiding and/or deleting columns you will not be using.
  1. Open the Full Grade Center
  2. Click the Manage option at top of grade center
  3. Select Column Organization

The Column Organization page will display all columns (visible and hidden). Use the drag and drop option to re-organize columns, select columns to hide, etc.

I received a "system error" accessing the Grade Center.
There is a known issue with the Grade Center for instructors where you may receive the "system error" message. As a workaround, please logout of SacCT and clear the browser cache.


Mail and Notifications

Can I forward my SacCT messages/mail to my email account (saclink, gmail, yahoo, etc.)
Email sent using the built in Messages tool in SacCT cannot be forwarded to a user’s private email.  Another email tool in SacCT, Send Email, allows you to send an email from your course to course users, which they receive in their Saclink Email.
 
Where are the new item indicators for mail and other tools?
In SacCT, information about new content, messages, announcements and calendar events can be viewed from the Global Navigation menu. A notification will appear to the right of your name in the top right hand corner. This number will display the total number of notifications within all of your courses. Within the Global Navigation menu, notifications for each of the tools such as Updates and Messages will appear on each designated icon.
 
How do I clear my Notification Updates indicator from my previous term courses?
  1. On the top right hand corner, locate the Global Navigation Menu.
  2. Click the drop down arrow next to your name.
  3. Select the Updates icon.
  4. On the far right corner, click the gear icon.
  5. Uncheck the box next to Select/Unselect All to reset notifications.
  6. Click Save.


Tests, Surveys and Pools

Where can I find my exams/quizzes in SacCT?
All Tests in a course can be found in the Tests, Surveys and Pools page. This is also the location where you can Build or Import a test.
  1. From your Control Panel, click Course Tools
  2. Click Tests, Surveys, and Pools
  3. Click Tests

The Deployed column next to the test name will indicate whether a test has been added to a Content Area or folder in the course.

How can I edit the settings for my exam?
To edit the exam settings follow these steps:
  1. Find the exam in the course (for example, some instructors will place all exams within a Content Area titled Assessments, others will place exams in a folder on general Course Content page).
  2. Click the Action Link (grey drop down) at right of exam name
  3. Select  Edit the Test Options
  4. The Test Options page will display
  5. Make changes to settings and click Submit to save  

For more information about tests, please refer to the handout Online Tests for SacCT

How can I edit questions in an exam?
To edit the exam questions follow these steps:
  1. Find the exam in the course (for example, some instructors will place all exams within a Content Area titled Assessments, others will place exams in a folder on general Course Content page).
  2. Click the Action Link (grey drop down) at right of exam name
  3. Select  Edit the Test
  4. The Test Canvas page will display the exam questions
  5. Click the Action Link at right of question and select Edit
  6. The Question settings will display
  7. Make changes and click Submit to save 

For more information about tests, please refer to the handout Online Tests for SacCT

A student enrolled in my course will need more time to take exams. How do I setup my exams to provide more time?
  1. Find the exam in the course (for example, some instructors will place all exams within a Content Area titled Assessments, others will place exams in a folder on general Course Content page)
  2. Click the Action Link (grey drop down) at right of exam name
  3. Select  Edit the Test Options
  4. On the Test Options page, scroll down to section 3, Test Availability Options
  5. Click Add User or Group
  6. In the Add User or Group window, select the boxes to the left the name(s) of student(s) or group(s) you want to enable exceptions
  7. Click Submit
  8. Select your options for each column such as Attempts, Timer, and Availability
  9. Click Submit
Please refer to the handout Creating Extended-Time Tests for detailed steps and instructions.
 
How can I reopen a test for a student?
You may need to delete/hide the previous test attempt (if needed), and then add a Test Exception for the test.

If the student already took the test, you can delete or hide the previous attempt by following these steps:
  1. Go to the Full Grade Center.
  2. Scroll to the right to find the test column you want to edit.
  3. Click the Action Link (grey drop down-arrow) at right of the cell for this student for this column.
  4. Select View Grade Details.
  5. If you want to permanently delete the student's attempt, click Clear Attempt.
  6. If you want to keep the student's previous attempt, but hide it, click Ignore Attempt. The system will keep that attempt, but not include it in the scores for the student.
To add a Test Exception follow these steps:
  1. Find the link to the test in the course (for example, some instructors will place all exams within a Content Area titled Assessments, others will place exams in a folder on general Course Content page).
  2. Click the Action Link (grey drop down-arrow) at right of the exam name and select Edit the Test Options.
  3. Scroll down to the third section, Test Availability Exceptions.
  4. Click the Add User or Group button.
  5. In the Add User or Group window, select the boxes to the left of the name(s) of the student(s) or group(s) you want to enable exceptions. To sort the list of students, simply click the column title.
  6. Click Submit.  The window closes and your new student(s) with exceptions appears.
  7. Select your options for each column for each student listed, such as Attempts, Timer and Availability.

    If necessary, click the calendar icon to select the Availability dates if they will be different than the normal dates for other students.  Click the Save button to save the dates and times you entered.
     
  8. When you have completed your selections for the exceptions for each student, click Submit.
How can I print a test?
You need to use Respondus to extract the test from SacCT and then print it. SacCT (Blackboard) does not have an option to print a test.
 
  1. Run the Respondus software to extract the test from SacCT. (Refer to page 24 in the document link below.)
    • If you do not have the software, you can go to the Faculty Staff Resource Center (ARC 3012) and use a Windows computer that has the software.
    • Or, you can request the Respondus software using our online form and information will be sent to you on how to obtain the software.
  2. Print the test from with Respondus. You can also save it as a Microsoft Word document. (Refer to page 18 in the document link below.)  

Please refer to the Respondus handout for details to perform the above steps.

How can I change test Availability Dates and Due Dates?
To Edit the Test Options follow these steps:
  1. Find the test in the course (for example, some instructors will place all exams within a Content Area titled Assessments, others place exams in a folder on general Course Content page).
  2. Click the Action Link (grey drop down-arrow) at right of the exam name.
  3. Select Edit the Test Options.
  4. Make changes to the 'Display After' and 'Display Until' dates and times.
  5. Make changes to the 'Due Date', if needed.
  6. Click Submit to save.


Training Resources

Where can I find information about ongoing issues?
Visit the SacCT: System Issues & Resolutions webpage for a list of current issues and workarounds.
 
Where can I find guides or other resources?
Faculty and students can find SacCT resources from the SacCT Support website. Here you will find a section for Faculty Resources and Student Resources which contains links to handouts, guides and tutorials.
 
Are workshops offered for SacCT? How can I enroll into a workshop?
Workshops for SacCT and other academic software are offered every semester. Please visit the Training Website to see the Workshop Catalog and Register for a workshop.