HELP FOR WINDOWS USERS
Adobe Flash Player security feature may disable some videos in Firefox 13 (Windows only)
Problem Description: The recent update to Adobe Flash Player (version 11.3, released June 7) has a new security feature, called "protected mode," that may prevent Flash videos from playing in Firefox 13 for Windows Vista and Windows 7. You may see a black, grey or white screen and the videos do not play.
Resolution: If you experience this problem, try another browser to view the videos or try one of the alternate solutions at this Firefox Help page.
Deleting Browser and Java Cache
If you are having difficulty viewing content in your SacCT course(s), you may need to clear (delete) the temporary files from your browsers and the computer's Java cache.
Visit this website to delete the temporary files (cache) from your browsers.
Follow the steps at this webpage to delete the temporary files in your computer's Java cache.
Navigation Error in Internet Explorer 8
If you receive an error in Internet Explorer 8 that states, "navigation to the webpage was canceled", the browser attempted to display content from a non-secure server - a site outside SacCT where you do not need to login. To correct this error, you have two choices: option 1, click 'no' when prompted again to display all content; and option 2, edit your security settings in the browser. See Navigation Error tutorial.
Last updated: June 13, 2012
System Status and Issues
Server Maintenance - Tuesday Morning (12:01am to 6:30am)
We perform routine maintenance and updates on the server every Tuesday. All users should schedule and plan assignments, tests, and other coursework accordingly.
Server Status & Issues
To review planned downtimes, previous downtimes or current issues, visit:
General Resources for SacCT
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ATCS, California State University, Sacramento | AIRC 3005 | 6000 J Street | Sacramento, CA 95819-6143 | (916) 278-3370
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