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BROWSER SETTINGS GUIDE

 

SacCT Known Issues (view more)

View a list of current issues with the SacCT system for Mac and Windows users.

Plugin/Video Player Requirements

To view content, you may need some additional browser plug-ins:

  • Real player
    Required for video streaming courses
  • Flash player
    Required to view multimedia presentations built with Flash
  • Java
    Required to run Java "applets"

You can find additional, non-required, plugins on our browser plugin and video player information page.

Java Requirements

To use SacCT's features, you will be required to download the latest version of Java. You can check to see if you already have Java installed and download the latest version here:

How to Enable JavaScript

In order to access all of SacCT's features, JavaScript needs to be enabled. In order to enable JavaScript, select your browser from the list below and follow the guide.

How to enable JavaScript in Google Chrome:

  1. At the top-right of the Chrome window, click the Chrome menu button

Screenshot showing the location of the Chrome menu button

  1. Click Settings
  2. Scroll down and click Show advanced settings...
  3. Under the Privacy heading, click Content Settings...
  4. On the dialog box that opened, scroll until you see the JavaScript heading. Click the button next to Allow all sites to run JavaScript
  5. Click OK

Screenshot of the Javascript option set.

  1. Refresh your Chrome page
How to enable JavaScript in Firefox:
  1. At the top-left of the Firefox window, click the Firefox button and click Options

Screenshot of Firefox button location and option button location

  1. Click the Content tab
  2. Check the box that says Enable JavaScript
  3. Click OK

Shows the options dialog box and options to click in order to enable JavaScript

  1. Refresh your Firefox window

How to enable JavaScript in Internet Explorer:

  1. Click the gear icon, located at the top-right of your browser.
  2. Click Internet Options

Shows location of gear icon in Internet Explorer

  1. Click the Security tab
  2. Click the Custom Level... button

Shows the Internet Options window, and the location of the Custom Level... button

  1. Look for the Scripting heading. It is near the bottom on the list on the dialog box that has opened up.
  2. Under Active Scripting, click Enable.
  3. Click OK on all dialog boxes that open.

Screenshot showing the location of the button needed to enable JavaScript

  1. Refresh your Internet Explorer page

How to enable JavaScript in Safari:

  1. Click the Safari button
  2. Select Preferences
  3. Click the Security tab
  4. Check the Enable JavaScript box

Screenshot of the preferences window, showing the location of the section needed to enable Javascript

  1. Close the window and refresh your page

How to Enable Pop-ups

In order to access all of SacCT's features, pop-ups by www.csus.edu need to be allowed. In order to enable these pop-ups, select your browser from the list below and follow the guide.

How to enable Pop-ups in Google Chrome:

  1. At the top-right of the Chrome window, click the Chrome menu button

Screenshot showing the location of the Chrome menu button

  1. Click Settings
  2. Scroll down and click Show advanced settings...
  3. Under the Privacy heading, click Content Settings...
  4. On the dialog box that opened, scroll until you see the Pop-ups heading.

Screenshot of the Pop-ups section of the Content Settings... dialog box

  1. Click either Allow all sites to show pop-ups or Do not allow any site to show pop-ups
    • If you click Do not allow any site to show pop-ups, click Manage Exceptions... and add: https://[*.]bbpilot.csus.edu:443
  2. Click OK

Screenshot of the Manage Exceptions... dialog box

  1. Refresh your Google Chrome page

How to enable Pop-ups in Firefox:

  1. At the top-left of the Firefox window, click the Firefox button and click Options

Screenshot of Firefox button location and option button location

  1. Click the Content tab
  2. Next to Block Pop-up Windows, click Exceptions... (recommended) or uncheck the box next to it.
    • In the new dialog box that opens if you add an exception, enter: http://www.csus.edu and click Allow
  3. Click OK

Screenshot of the Options dialog box, showing which tab to be in and what options to select in order to enable popups

  1. Refresh your Firefox window

How to enable Pop-ups in Internet Explorer:

  1. Click the gear icon, located at the top-right of your browser.
  2. Click Internet Options

Shows location of gear icon in Internet Explorer

  1. Click the Privacy tab
  2. Under the Pop-up Blocker heading, click Settings to allow an exception (recommended) or uncheck the box to turn off your pop-up blocker.
    • In the new dialog box that opens if you add an exception, enter: http://www.csus.edu and click Add
  3. Click Close and OK

Screenshot showing the Internet Options window. Gives the location of the Pop-up Settings button

Shows the Pop-up settings dialog box

  1. Refresh your Internet Explorer Window

How to enable Pop-ups in Safari:

  1. Click the Safari button
  2. If there is a check mark next to Block Pop-up windows, click it to enable pop-ups.

Screenshot of the Safari dropdown menu, with the location of the pop-up settings highlighted.

  1. Refresh your Safari window.

How to Enable Cookies

In order to access all of SacCT's features, cookies needs to be enabled. In order to enable cookies, select your browser from the list below and follow the guide.

How to enable Cookies in Google Chrome:

  1. At the top-right of the Chrome window, click the Chrome menu button

Screenshot showing the location of the Chrome menu button

  1. Click Settings
  2. Scroll down and click Show advanced settings...
  3. Under the Privacy heading, click Content Settings...
  4. On the dialog box that opened, look for the Cookies heading (should be the first heading in this new box).
  5. Click the button next to Allow local data to be set
  6. Click OK

Shows radio button to select to enable cookies

  1. Refresh your Google Chrome page

How to enable Cookies in Firefox:

  1. At the top-left of the Firefox window, click the Firefox button and click Options

Screenshot of Firefox button location and option button location

  1. Click the Privacy tab
  2. Under the History heading, select Use Custom Settings for History in the drop-down box next to Firefox will:
  3. Make sure the box next to Accept Cookies from Sites is checked
  4. Click OK

Gives a breakdown of the options dialog box

  1. Refresh your Firefox window

How to enable Cookies in Internet Explorer:

  1. Click the gear icon, located at the top-right of your browser
  2. Click Internet Options

Shows location of gear icon in Internet Explorer

  1. Click the Privacy tab
  2. Under the Settings heading, move the slider to Medium, which will allow certain types of cookies
  3. Click OK

Screenshot of the Internet Options window, with the location of the slider highlighted

  1. Refresh your Internet Explorer Window

How to enable Cookies in Safari:

  1. Click the Safari button
  2. Select Preferences
  3. Click the Security tab
  4. Look for Accept Cookies on the dialog box that has just opened.
  5. Click the button next to either Always or Only from sites you navigate to

Screenshot of the Preferences window, with areas described above highlighted.

  1. Close the window and refresh your page

 

How to Clear your Browser's Cache

If you are experiencing issues with SacCT, you may need to clear your browser's cache. In order to do this, select your browser from the list below and follow the guide.

How to clear the cache on Chrome:

  1. Click the chrome menu button at the top-right of your browser

Screenshot showing the location of the Chrome menu button

  1. Select Tools
  2. Select Clear browsing data
  3. In the box that appears, make sure that the Empty the cache box is checked (along with anything else you would like to clear).
  4. Select how far back you would like to delete. To clear the entire cache select beginning of time (recommended).
  5. Click Clear browsing data

Screenshot showing the differnet areas of the clear browsing data dialog box

 

How to clear the cache on Firefox:

  1. At the top-left of the Firefox window, click the Firefox button and click Options

Screenshot of Firefox button location and option button location

  1. Click the Advanced button
  2. Click the Network tab
  3. Under the Cached Web Content section, click Clear Now

Screenshot showing where the clear cache button is located within the options dialog box in Firefox

How to clear the cache on Internet Explorer:

  1. Click Tools
  2. Click Delete browsing history...

Screenshot showing location of Delete Browsing History... option

  1. Make sure the box next to Temporary Internet Files is selected
  2. Click Delete

Screenshot showing the Delete browsing history... dialog box

  1. Refresh your Internet Explorer page.

How to clear the cache on Safari:

On Mac operating systems:

  1. Click the Safari button
  2. Click Empty Cache
  3. On the dialog window that appears, click Empty

Screenshot showing the location of the clear cache button on Safari, run on a Mac OS

On Windows operating systems:

  1. Click the Edit button
  2. Click Empty Cache
  3. On the dialog window that appears, click Empty

Screenshot showing the location of the Empty Cache.. button within Safari, run on Windows OS

Safari 6

The following steps are for Mac OS X 10.8 (Mountain Lion) users.

  1. Click the Safari menu on top right
  2. Select Preferences from the drop-down menu
  3. Click the Advanced icon
  4. Click the checkbox for Show Develop menu in menu bar and exit 
  5. Select the Develop drop-down menu. Click Empty Cache.

 

 

 

 

Try a New Browser

If you are still unable to resolve your problem, you can try choosing a new browser from the list of supported browsers.